User Guide for PCs SecureAnywhere AntiVirus SecureAnywhere Internet Security Plus SecureAnywhere Complete Endpoint Protection Copyright Webroot SecureAnywhere User Guide for PCs July, 2013 © 2013 Webroot Software, Inc. All rights reserved. Webroot is a registered trademark and SecureAnywhere is a trademark of Webroot Software, Inc. All other product and company names mentioned may be trademarks or registered trademarks of their respective owners. Table of Contents Getting Started 1 Installing SecureAnywhere on a PC 2 Creating a Webroot account 8 Using the SecureAnywhere interface 12 Using the system tray 14 Viewing protection status 15 Scanning for Malware 17 Running scans 18 Viewing the latest scan results 18 Running a scan immediately 19 Managing detected threats 21 Changing the scan schedule 22 Changing the scan settings 25 Shielding Your PC 29 Managing shields 30 Changing Realtime shield settings 32 Changing Behavior shield settings 35 Changing Core System shield settings 38 Changing Web Threat shield settings 41 Using Web Threat protection 44 Surfing websites 44 Using search engines 45 Using Firewall Protection 47 Managing the firewall 48 Changing firewall alert settings 49 Managing network applications 50 Managing Quarantine 53 Managing quarantined items 54 Managing file detection 56 Using antimalware tools 58 Managing Identity Protection 61 Managing Identity Protection 62 Changing Identity Protection settings 63 Managing protected applications 66 Managing protected websites 69 Managing Passwords 73 Using password management 74 Downloading the passwords component 75 Managing Backup & Sync 77 Using Backup & Sync 78 Downloading the Backup & Sync component 79 Synchronizing files 81 Changing sync settings 85 Adding sync folders 88 Synchronizing folders with other computers 92 Removing a folder from synchronization 95 Backing up files 97 Changing backup settings 101 Changing backup filters 104 Changing the backup schedule 107 Checking file status 109 Using the System Cleaner 113 Running a system cleanup 114 Running a scheduled cleanup 117 Changing Windows Desktop settings 120 Changing Windows system settings 123 Changing Application settings 126 Changing Internet Explorer settings 128 Using Secure File Removal 132 Viewing the cleanup log 135 Using Advanced Tools 137 Controlling active processes 138 Using the SafeStart sandbox 140 Saving a scan log 142 Using the System Analyzer 143 Viewing the execution history 145 Viewing the protection statistics 146 Managing Your Account 149 Viewing your account details 150 Activating a new keycode 151 Renewing your subscription 152 Checking for updates 153 Setting Preferences 155 Setting general preferences 156 Setting basic configuration 162 Setting access control 166 Defining proxy server settings 169 Adjusting heuristics 172 Exporting and importing settings 177 Setting self protection 180 Accessing Support and Resources 183 Accessing Technical Support options 184 Accessing additional publications 185 Saving a threat log for analysis 186 Submitting a file to Webroot for analysis 187 Glossary 189 Index 193 Getting Started Webroot® SecureAnywhere™ delivers complete protection against viruses, spyware, and other online threats without slowing down PC performance or disrupting your normal activities. With its fast scans and threat removal, you can rest assured that malware is eliminated quickly and easily. SecureAnywhere gives you the freedom to surf, share, shop, and bank online — all with the confidence that your PC and your identity will be kept safe. Note: This guide describes the features of all SecureAnywhere editions: AntiVirus, Internet Security Plus, Complete, or Endpoint. Your edition may not include some of the features described in this guide. To get started with SecureAnywhere, see the following topics: Installing SecureAnywhere on a PC 2 Creating a Webroot account 8 Using the SecureAnywhere interface 12 Using the system tray 14 Viewing protection status 15 - 1 - User Guide for PCs Installing SecureAnywhere on a PC SecureAnywhere is available in several editions, described in the table below. If you aren't certain which edition you purchased, look at the email from Webroot (if you purchased SecureAnywhere online) or the product packaging (if you purchased SecureAnywhere from a store). SecureAnywhere editions AntiVirus Provides protection from viruses, spyware, and phishing. Also includes a firewall and features for safe web searching. This edition is available with: l Licenses for 1 or 3 devices (PC or Mac) l Subscriptions for 1 or 2 years Internet Security Provides all the features of the AntiVirus edition, plus a Plus password management feature and protection for mobile devices. This edition is available with: l Licenses for 3 or 5 devices (PC, Mac, or mobile) l Subscriptions for 1 or 2 years Complete Provides all the features of the Internet Security Plus edition, along with a system cleaner that removes traces of Internet activity and a feature for backing up and synchronizing your data. This edition is available with: l Licenses for 5 devices (PC, Mac, or mobile) l Subscriptions for 1, 2, or 3 years Endpoint Provides all the features of the AntiVirus edition, plus the system cleaner. (This product is available only with the Endpoint Protection business version of SecureAnywhere.) - 2 - Getting Started You can install SecureAnywhere on a device with one of the following operating systems: SecureAnywhere system requirements PCs Compatible with the following operating systems: ® l Windows 8 32-bit and 64-bit l Windows 7 32-bit and 64-bit (all Editions), Windows 7 SP1 32-bit and 64-bit (all Editions) l Windows XP 32-bit and 64-bit SP2, SP3 ® l Windows Vista 32-bit (all Editions), Windows Vista SP1, SP2 32-bit and 64-bit (all Editions) Minimum system requirements: l Intel®Pentium®/Celeron® family, or AMD® K6/Athlon™/Duron™ family, or other compatible processor l 128 MB RAM (minimum) l 10 MB Hard Disk Space Internet access with one of the following browsers: l Microsoft® Internet Explorer® 7.0 and higher l Mozilla® Firefox® 3.6 and higher l Google Chrome™ 10.0 or higher Macs Compatible with the following operating systems: l Mac OS® X v.10.7 "Lion" l Mac OS X v. 10.8 " Mountain Lion" For more information on Mac requirements and how to install SecureAnywhere on a Mac, see the Webroot SecureAnywhere User Guide for Mac OS X. You will also need a separate installer file for Mac. Go to your Mac and download the file from: http://anywhere.webrootcloudav.com/zerol/wsamac.dmg - 3 - User Guide for PCs SecureAnywhere system requirements Mobile Compatible with the following operating systems: l Android™ devices with operating system version 2.2 or higher l Apple® devices with iOS version 4.2 or later (compatible with iPhone®, iPod touch®, and iPad® mobile digital devices) Mobile apps are available with the purchase of Internet Security Plus or Complete editions. You can also purchase them separately. To download and install mobile apps, see the download instructions. To install SecureAnywhere on a PC: 1. Before you begin: a. Read the license agreement at: http://detail.webrootanywhere.com/eula.asp. b. Close all programs that may be open on your computer. c. Make sure you have the keycode, which is a 20-character license that identifies your Webroot account. Your keycode comes in an email message or is listed inside the retail box. If you purchased a multi-user license, you can use the same keycode to install the software on up to three or five devices. Note: The keycode is associated only with SecureAnywhere and does not include any information related to your computer or its configuration. Webroot does not use the keycode in any way to track individual use of its products. 2. Start the installation routine either from a CD or from a downloaded file: l If you are installing from a CD, insert the CD into the CD drive. An installation dialog opens where you can click a link to begin. If the installation dialog does not open, use Windows Explorer to navigate to your CD drive and double-click the software’s installation file. l If you are installing from a downloaded file, navigate to where you downloaded the file in Windows Explorer and double-click the file to start the installation. Click Run to begin. 3. When the Webroot installer dialog opens, enter your keycode in the field. (If your keycode came in an email, you can cut and paste the code into this field.) - 4 - Getting Started 4. If desired, you can click the Installation Options link at the bottom right to modify these settings: o Change the installation location. In this field, you can enter a different folder for the SecureAnywhere installation files. o Create a shortcut to SecureAnywhere on the desktop. Click this checkbox to place a shortcut icon on your Windows Desktop for Webroot SecureAnywhere. o Randomize the installed filename to bypass certain infections. Click this checkbox to change the Webroot installation filename to a random name (for example, “QrXC251G.exe”), which prevents malware from detecting and blocking Webroot’s installation file. o Protect the SecureAnywhere files, processes, and memory from modification. Click this checkbox to enable self protection and the CAPTCHA prompts. (CAPTCHA requires that you read distorted text on the screen and enter the text in a field before performing any critical actions.) For more information, see "Setting self protection" on page 180 and "Setting access control" on page 166. o Change Language. To change the language displayed in SecureAnywhere, click the Change Language button and select from the supported languages. (You can only change the displayed language during installation, not after.) The Installation Options dialog is similar to the following example. - 5 - User Guide for PCs Click Close when you're done. 5. At the main Installation dialog, click Agree and Install to begin installation. 6. If you are prompted to enter an email address, enter your address and click Continue. SecureAnywhere begins scanning and configuring the application. If your system is clean, SecureAnywhere displays a status screen similar to the following example.