Cryoserver V9 Administration Guide December 2018 FCS +44(0)800 280 0525 [email protected] www.cryoserver.com Contents Cryoserver V9 Administration Guide 2 | P a g e Contents Contents Contents............................................................................................................................................ 3 1 Introduction .............................................................................................................................. 8 1.1 Roadmap ........................................................................................................................... 8 Revision History ................................................................................................................................. 9 2 Welcome to Cryoserver ........................................................................................................... 10 2.1 Types of Cryoserver systems ............................................................................................ 11 2.1.1 Multi-Tenant Cryoserver ........................................................................................... 11 2.1.2 Mirrored Cryoserver ................................................................................................. 12 2.2 Documentation for different user types ........................................................................... 12 2.3 What’s new in Version 9 Administration ........................................................................... 13 3 Getting Started ........................................................................................................................ 14 3.1 Installing .......................................................................................................................... 14 3.2 Setup / Licensing your Cryoserver .................................................................................... 15 3.2.1 Setup / Licensing a New Cryoserver .......................................................................... 15 3.2.2 Following an Upgrade ............................................................................................... 23 3.3 Basic Setup ....................................................................................................................... 25 3.4 Current Mail - Journaling .................................................................................................. 26 3.4.1 Exchange 2007/10/13/16 and Office 365 .................................................................. 26 3.4.2 IBM Lotus Domino Notes: ......................................................................................... 26 3.4.3 Novell GroupWise .................................................................................................... 26 3.5 Monitoring – what is happening? ..................................................................................... 27 3.6 Legacy Mail ...................................................................................................................... 27 3.7 Web Certificate ................................................................................................................ 28 3.8 Starting & Stopping Cryoserver ........................................................................................ 29 4 Essential Topics........................................................................................................................ 30 4.1 Accessing Cryoserver ........................................................................................................ 30 4.1.1 The standard URL ..................................................................................................... 30 4.1.2 General Login for Multi-Tenant Systems ................................................................... 32 Accessing the............................................................................................................ 33 4.1.3 Outlook interface ..................................................................................................... 33 4.1.4 Folder Replica view ................................................................................................... 34 4.1.5 The “Create Outlook Folder link to Cryoserver” feature ............................................ 35 4.2 Mail Journaling ................................................................................................................. 35 4.2.1 Plain Email format (RFC822) ..................................................................................... 37 4.2.2 Exchange Envelope Wrapper format ......................................................................... 38 4.2.3 RFC3462 Delivery Report format .............................................................................. 38 4.2.4 Lotus Notes ‘Journal Recipient’ format ..................................................................... 39 4.3 Getting Mail into Cryoserver ............................................................................................ 40 4.3.1 SMTP email .............................................................................................................. 40 4.3.2 CryoSMTP service ..................................................................................................... 41 4.3.3 IMAP / POP3 / EWS collection .................................................................................. 41 4.3.4 .EML files (Legacy Exported mail) .............................................................................. 42 4.3.5 Mailbox Reader Services ........................................................................................... 42 4.4 Getting mail out of Cryoserver ......................................................................................... 42 4.5 Cryoserver User Types ...................................................................................................... 44 4.6 Email De-Duplication ........................................................................................................ 45 Cryoserver V9 Administration Guide 3 | P a g e Contents 4.6.1 Message ID and Thread Index ................................................................................... 47 4.7 Additional Services ........................................................................................................... 48 4.7.1 Legacy Mail Import ................................................................................................... 48 4.7.2 Mail Stubbing ........................................................................................................... 49 4.7.3 PST Creator .............................................................................................................. 50 4.7.4 GroupWise email collector ....................................................................................... 51 4.7.5 Lync / Skype for Business utility ................................................................................ 51 4.7.6 Bulk Export from Cryoserver ..................................................................................... 51 4.8 Document types (email / im / voice) ................................................................................. 51 4.9 Web Certificates............................................................................................................... 52 4.9.1 Create a Self-Signed Certificate ................................................................................. 53 4.9.2 Signing a Certificate .................................................................................................. 54 4.9.3 Re-Issuing a certificate .............................................................................................. 58 4.9.4 The Windows CA system........................................................................................... 58 4.10 Backup or Mirroring? ....................................................................................................... 59 4.10.1 Symantec Backup Exec ............................................................................................. 60 4.10.2 Cryoserver Mirroring ................................................................................................ 61 4.10.3 Cryoserver Email Copy feature.................................................................................. 62 5 Basic Configuration .................................................................................................................. 63 5.1 Company Settings ............................................................................................................ 63 5.1.1 Company & Contact details ...................................................................................... 64 5.1.2 Login ‘Remember Me’ .............................................................................................. 65 5.1.3 Outlook Folder Link .................................................................................................. 66 5.1.4 Recovering Emails - Forwarding options ................................................................... 70 5.1.5 Recovering Emails - Restore to Inbox (via EWS or IMAP) ........................................... 71 5.1.6 Message Summary ................................................................................................... 72 5.1.7 Search Results page size ........................................................................................... 73 5.1.8 Disclaimer Message