Community Guide to local health services and supports Contents Introduction 3 COVID-19 4 Aboriginal and Torres Strait Islander 6 Alcohol and Other Drugs 7 Community Houses and Learning 8 Family and Children's Services 11 Family Violence 13 Financial Counselling 15 Food and Essential Supplies 16 Housing and Homelessness 18 In Home Supports 18 Legal Assistance 20 LGBTIQ+ 21 Mental Health Support 22 Multicultural 26 People with Disability 27 Support for Older People 28 Youth Services 30 Health Referrals and Service Directories 33 Self Care Tips 36 My Notes 39 2 David Hannah | 2014 3 Introduction Welcome to the Community Guide to health services and supports in Bass Coast and South Gippsland. We hope that this guide is able to provide you with a quick reference to localised support services for yourself, family, friends, colleagues or neighbours. The document is readily accessible online at www.basscoast.vic.gov.au, www.southgippsland.vic.gov.au and www.southcoastpcp.org.au and can either be read online or printed. It will be updated periodically. We thank all service providers who are working hard to support the community during these challenging times and encourage the community to be kind, support each other and reach out for help where you need. National Relay Service (NRS) People who are deaf, have a hearing impairment or complex communication needs, can access any of the phone numbers listed in this booklet via the NRS. For all of the numbers and access points for making a relay call please call 13 37 77 or visit www.communications. gov.au/accesshub Translating and Interpreting Service (TIS) National For translating and interpreting services please call TIS on 13 14 50 or visit www.tisnational.gov.au Acknowledgements We acknowledge Aboriginal and Torres Strait Islanders as the first Australians and recognise that they have a unique relationship with the land and water. We acknowledge the work of the South Coast Service Providers Network and thank them for their contribution to this guide. This guide is intended to provide contact information on a range of support services. For all emergencies please call 000. The VicEmergency Hotline (ph: 1800 226 226) provides information during and after major incidences in Victoria. The VicEmergency app aligns with the website to provide access to timely emergency information and warnings. The TIS hotline (ph: 131 450) and National Relay Service (13 37 77) will provide information from the VicEmergency Hotline. 2 3 COVID-19 It's important to get tested for Coronavirus (COVID-19) at the first sign of any symptom and stay home until you get your result. Getting tested means you keep yourself, your friends, family, workplace and your community safe. If you are experiencing severe symptoms, such as difficulty breathing, call 000 and ask for an ambulance. If you suspect you may have COVID-19, call the dedicated coronavirus hotline, 1800 675 398. It is open 24 hours a day, seven days a week. To find out more information about local testing clinics visit www.dhhs.vic.gov.au/coronavirus Where to get tested Testing clinics are changing regularly, please contact the local clinics directly for information. Wonthaggi Hospital phone-alt (03) 5671 3333 235 Graham Street, Wonthaggi. Drive through testing in car. Phillip Island Health Hub phone-alt (03) 5951 2101 50 Church Street, Cowes. No appointment needed. Wonthaggi Respiratory Clinic phone-alt0492 036 568 42 Murray Street, Wonthaggi. By appointment only. Foster Respiratory Clinic phone-alt(03) 5682 2088 97 Station Road, Foster. By appointment only. Leongatha, Gippsland phone-alt(03) 5654 2777 Southern Health Service 66 Koonwarra Road, Leongatha. Drive through. Appointment needed. 4 5 Find the latest news, key facts and figures, contacts and phone numbers, and answers to your questions at www.health.gov.au or www.who.int Gippsland health professionals can access a range of localised information at www.gphn.org.au/covid-19/ GET TESTED IF Y O U’V E GOT THESE SYMPTOMS If you have any of these symptoms get tested and stay home. Fever Runny nose Sore throat Cough Chills Shortness Loss of sense or sweats of breath of smell or taste Getting tested means you keep yourself, your friends, family, workplace and your community safe. It’s not over yet. Find out where to get tested visit vic.gov.au/CORONAVIRUS Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne 4 5 Aboriginal and Torres Strait Islander GEGAC, Gippsland and East phone-alt (03) 5150 0700 Gippsland Aboriginal Cooperative Bairnsdale Childcare, cultural, education, employment, health, housing & welfare services. Koorie Preschool Field Officer phone-alt (03) 5662 5150 Leongatha DHHS - Coronavirus (COVID-19) Globe www.dhhs.vic.gov.au/ information for coronavirus-information- Aboriginal communities aboriginal-and-torres-strait -islander-communities VACCA, Victorian Aboriginal phone-alt (03) 5135 6055 Childcare Agency (Morwell Office) Servicing children, young people, Globe www.vacca.org families, and community members. Australian Indigenous HealthInfoNet Globe www.healthinfonet.ecu.edu.au NACCHO, National Aboriginal Globe www.naccho.org.au Community Controlled Health Organisation Health Resources Ramahyuck District phone-alt (03) 5143 1644 Aboriginal Corporation Globe www.ramahyuck.org Medical, dental and family services. 6 7 VACCHO, Victorian Aboriginal Globe www.vaccho.org.au Community Controlled Health Organisation Inc. Advocate for the health of Aboriginal peoples in Victoria. Alcohol and Other Drugs headspace Wonthaggi phone-alt (03) 5671 5900 Provides free, confidential services Globe www.headspace.org.au/ for young people aged 12 to 25 years. wonthaggi ACSO, Australian Community phone-alt 1300 022 760 Support Organisation Globe www.acso.org.au Conducts an intake to work out the most appropriate services for people experiencing alcohol and drug issues in regional Victoria. Bass Coast Health phone-alt 1300 022 760 Alcohol and other drug counselling Globe www.basscoasthealth.org.au service and non-residential withdrawal support. YSAS, Youth Substance phone-alt 1300 022 760 Abuse Service Globe www.ysas.org.au Alcohol, drugs and social disconnection support. Narcotics Anonymous phone-alt 1300 652 820 Support group for people who are or Globe www.na.org.au have been addicted to alcohol or drugs. 6 7 Gippsland Southern Health Service phone-alt (03) 5667 5506 Alcohol and other drug counselling Globe www.gshs.com.au/aod service and rural & home based withdrawal service. Harm Reduction Victoria phone-alt 1800 443 844 Educates, informs, supports and Globe www.hrvic.org.au advocates on behalf of Victorian people who use drugs. SHARC Family Drug Help phone-alt 1300 660 068 Self Help Addiction Recovery Centre Globe www.sharc.org.au/family- promotes self help approaches to drug-help/ recovery from severe alcohol and drug related issues. Community Houses and Learning Community Houses and Learning Centres offer a range of health and support services in local communities. South Gippsland Leongatha Community House phone-alt (03) 5662 3962 Globe www.leongatha communityhouse.org.au Venus Bay Community Centre phone-alt (03) 5663 7499 Globe www.vbcc.org.au Manna Gum Community House, Foster phone-alt (03) 5682 1101 Globe www.mannagum communityhouse.org.au Milpara Community House, Korumburra phone-alt (03) 5655 2524 Globe www.milparacommunity house.org.au 8 9 Bass Coast Phillip Island Community and phone-alt (03) 5952 1131 Learning Centre Globe www.pical.org.au Corinella and District phone-alt (03) 5678 0777 Community Centre Globe www.corinellacommunity centre.org.au Bass Valley Community Centre phone-alt (03) 5678 2277 Globe www.bvcg.org.au Wonthaggi Neighbourhood Centre phone-alt (03) 5672 3731 at Mitchell House Globe www.wonthaggineighbour hoodcentre.com Inverloch Community House phone-alt (03) 5674 2444 Globe www.inverlochcommunity house.org.au Koo Wee Rup Community Centre phone-alt (03) 59972001 Globe www.kooweeruphospital. net.au U3A Universities of the Third Age Provide lifelong learning to people who are retired or semi-retired. U3A - Wonthaggi phone-alt 0491 093 300 Globe www.u3awonthaggi.org.au U3A - Phillip Island phone-alt 0422 576 139 Globe www.pical.org.au/u3a U3A - Prom Coast phone-alt (03) 5684 1094 Globe www.u3apromcoast.com.au U3A - Bass Valley phone-alt 0404 252 470 Globe www.u3abassvalley.com 8 9 BCAL, Bass Coast Adult Learning phone-alt (03) 5672 3115 Provides a range of training www.bcal.vic.edu.au services including digital literacy to help improve social connectedness. Libraries Libraries promote social connectedness Globe www.wgrlc.vic.gov.au via a range of resources, events and programs including access to free Wi-Fi and public computer use. West Gippsland Libraries Foster phone-alt (03) 5682 1735 Inverloch phone-alt (03) 5674 1169 Korumburra phone-alt (03) 5655 1105 Leongatha phone-alt (03) 5662 4829 Mirboo North phone-alt (03) 5668 1528 Phillip Island (Cowes) phone-alt (03) 5952 2842 Poowong phone-alt (03) 5659 2349 San Remo phone-alt 0418 358 016 Waterline (Grantville) phone-alt (03) 5622 2849 Welshpool phone-alt (03) 5688 1051 Wonthaggi phone-alt (03) 5672 1875 10 11 Family and Children's Services Uniting Gippsland phone-alt (03) 5662 5150 (formerly UnitingCare Gippsland) Leongatha headspace Wonthaggi phone-alt (03) 5671 5900 Provides free, confidential services Globe www.headspace.org.au/ for young people aged 12 to 25 years. wonthaggi Relationships Australia phone-alt (03) 5175 9500 or 1300 364 277 Globe www.relationshipsvictoria. com.au Latrobe Regional Hospital phone-alt (03) 5173 8000 Agnes Unit - for parents experiencing Globe www.lrh.com.au sleep and settling issues with their newborns. MensLine Australia phone-alt 1300 78 99 78 Is a telephone and online counselling service for men with family and relationship concerns. The Orange Door phone-alt 1800 319 354 For adults, children and young people Globe www.orangedoor.vic.gov.au who are experiencing or have experienced family violence and families who need extra support with the care of children.