strategy to bring in 4 million extra overseas visitors over thenext four years, making the most of opportuniti es such as the 2012 Olympics and Diamond Jubilee. Plain Guide to • The Government wants to increase domesti c tourism, boost visitor expenditure and help UK tourism compete more eff ecti vely in the internati onal market. It Employment and Skills also wants to increase numbers of UK residents holidaying at home. This could create 50,000 new jobs across the UK. • Aims are to improve producti vity and staff and management skills through Travel and Tourism additi onal apprenti ceships and training courses. • Also to use new technology such as i-phones and android apps as well as This leafl et covers travel and tourist services but the wider tourism industry includes websites, to widen access to tourist informati on and availability in diff erent hotels and self-catering holiday accommodati on, restaurants, catering services and languages. visitor att racti ons. It is closely linked with passenger transport such as airlines, • Tourist Boards may change with the Government and private tourist fi rms (e.g. cruise ships, ferries, railways, coaches. See also the Plain Guide leafl ets on Catering hotels, restaurants) co-operati ng with each other to promote visitor desti nati ons and Hospitality and Driving Jobs. across the UK. • A new industry taskforce will look at cutti ng ‘red tape’ and regulati ons which Typical job ti tles include: may be holding the industry back. Travel agent/adviser Resort representati ve • People 1st and GoSkills Sector Skills Councils have merged to achieve a more Travel consultant Tour manager/courier integrated approach to passenger transport operati ons, travel and tourism to Travel agency manager Tourism offi cer provide a bett er welcome for visitors. Tour guide Tourist informati on offi cer Jobs – where to look? Tour operator Tourist board manager Travel and tourism jobs may be adverti sed in local or regional papers or specialist journals. Visit your local Jobcentre Plus or search www.direct.gov.uk/jobsearch for Where are the jobs? ‘travel’ and ‘tourism’ jobs. Some may be fi lled by agencies. Look in Yellow Pages Travel services include travel agents and tour operators who may specialise in under ‘recruitment consultants’ or search www.yell.com See also holiday or business travel, ti cketi ng agencies and currency exchange services. They www.travelweekly.co.uk www.travel industryjobs.co.uk may work in high street shops, in contact centres or off er online travel services. www.newfronti ers.co.uk www.tt gdigital.com Resort representati ves and tour managers usually work abroad. www.traveljobsearch.com www.alltraveljobs.co.uk Tourist services support tourism in the UK and include nati onal and regional tourist www.e-ti d.com www.yorkshirejobstoday.co.uk boards, tourist informati on centres, tour managing, tour guiding and domesti c tour operators, for example, coach tour operators. More informati on People 1st (Sector Skills Council) www.people1st.co.uk Working hours UKSP (Careers informati on) www.uksp.co.uk Part-ti me, temporary and seasonal work is common in this industry, as is working Insti tute of Travel and Tourism www.itt .co.uk diff erent shift patt erns. Some jobs involve working long hours and/or living away Need more help? from home. For advice on learning and work, search online for Nati onal Careers Service or call 0800 100 900 Pay Depends on type of employer, locati on and levels of experience or responsibility involved. In some jobs, staff can earn commission on sales, or get concessions on © June 2011 travel fares. N:\OFFICE2000\info\leafl ets\CYHleafl ets\plainguide\travel Typical full-ti me salaries: Current picture Travel agent/adviser £13,000 - £25,000 • During 2009-2010 there was a 5% fall in numbers employed in travel and tourism Travel agency manager £26,000 - £30,000+ with fewer vacancies for travel agency managers and tour guides. Numbers of Tour operator £11,000 - £24,000 people working as travel agents have remained relati vely stable. Tour manager £15,000 - £20,000 • Current challenges are reduced consumer spending, unfavourable currency rates, Resort representati ve £16,000 - £24,000 fuel prices and politi cal problems in popular holiday desti nati ons in North Africa Tourist informati on offi cer £16,000 - £20,000 and the Middle East. Tourist board manager £28,000 - £35,000 • There are fewer travel companies following mergers. Thomson and First Choice merged to form TUI Travel, while Thomas Cook took over My Travel and is Skills considering a merger with Co-op Travel. People who like People who are • Business travel plays an important role in domesti c and foreign travel sectors; there Working with the public Good communicators are signs that this is increasing again aft er the recession. Being part of a team Good at solving problems • Domesti c tourism is a very important sector of the UK economy, bringing in £90 Providing a service Resourceful billion each year and providing 1.36 million jobs. Taking responsibility Calm under pressure • Nati onal and regional tourism bodies promote and develop tourism to att ract Marketi ng and selling Smart, well presented domesti c and overseas visitors. Tourism in Yorkshire provides jobs for nearly a Using IT Able to deal with quarter of a million people. Planning and organising paperwork and computers • Research by Welcome to Yorkshire, the offi cial tourism agency, shows that the most popular desti nati ons are Scarborough, York and Leeds. There are skill shortages in customer service and foreign languages. • Tourism is an important part of Hull and East Yorkshire’s economy bringing in £615 million a year and providing 15,000 jobs. Qualifi cati ons and training • According to People 1st, the Sector Skills Council, 95,100 people worked in travel • There are jobs at all levels in travel and tourism services. For informati on on the services, 28,800 worked in tourist services and 9,900 worked at visitor att racti ons, range of jobs and qualifi cati ons, in the UK during 2009/10. see www.uksp.co.uk • The travel and tourism workforce is well-qualifi ed; 35% have level 4 and 24% have • Most travel service companies provide extensive training and there are level 3 qualifi cati ons. 62% are female, 90% are white and the majority are aged opportuniti es to progress within the industry. Many people enter through between 20 and 39 years and working full-ti me. Labour turnover is around 17%. Apprenti ceships. • In 2009, there were around 7,200 people working in travel and tourist services in • Tour guides may not need formal qualifi cati ons but good communicati on skills are Yorkshire and the Humber. This included 4,600 travel agents and 1,200 travel and essenti al. tour guides. • Examples of courses are the Level 2 and 3 Diplomas in Travel Services, Level 2 and • There are more jobs for travel service workers in London and the South East and 3 Diplomas in Travel and Tourism, Level 2 Certi fi cate in Tourism Services and the 50% of all domesti c tourism spending is in London. Travel Agents Certi fi cate (formerly ABTAC). • There are also HNDs, foundati on degrees and degrees in Travel and Tourism Future trends Management, Travel Agency Management, Internati onal Tourism Management. • Selling holidays is likely to be more diffi cult this year and in 2012 as many people See www.ucas.com have less disposable income. • Those working in the industry can gain recogniti on for their qualifi cati ons and • Longer term, predicti ons are for jobs in travel and tourism to increase. Growth experience, through the Accredited Travel Professional Scheme. See will be aff ected by the economy, and other factors such as technological change, www.travelprofessional.co.uk environmental concerns, Government policy or unknown events. • Research by Leeds City Region indicates that although travel and tourism courses • By 2020, Briti sh tourism is expected to employ 1.5 million people directly and 2.9 are very popular, the number of related jobs in this region are limited and unlikely million indirectly, for example, jobs with suppliers to the industry. to grow much before 2015. • The Government Tourism Policy document, published in March 2011, outlines a .