Grwp Meddygol Useful Contact Numbers: Chemists: Incorporating Lloyds, Argyle St, Pembroke Dock 01646 682960 Argyle Street Surgery, Pembroke Dock Lloyds, Dimond St, Pembroke Dock 01646 682048 St Oswald’s Surgery, Pembroke Lloyds, Pembroke 01646 682865 Mendus, Pembroke 01646 682370 St Clements Surgery, Neyland Boots, Pembroke Dock 01646 622429 a r g y l e Neyland Pharmacy 01646 600366 Medical Group Age Concern 01437 769972 Carers Outreach 01437 767762 Country Cars 01437 762991 Crossroads 01437 764639 Patient Hospital Transport 08448 700888 Pembrokeshire Community Health Council 01646 697610 Pembrokeshire Local Health Board 01437 771220 Social Services 01437 764551 Patient Information Leaflet West Wales General Hospital, Carmarthen 01267 235151 Withybush General Hospital, Haverfordwest 01437 764545 Practice fax numbers: Argyle St, Pembroke Dock 08444 996 947 St Oswalds, Pembroke 08444 996 949 24 Hour Patient Telephone Number St Clements, Neyland 08444 996 951 For unregistered dental patients: Emergency dental clinic 01437 771220 *08444 996 946 Emergency dental clinic(weekends) 08456010128 *from a land-line will be no more than a BT local call. Normal mobile phone tariffs apply. Publication date: April 2009. The data in this leaflet is correct at time of going to press. Information may be updated or changed in later editions. Welcome to the Argyle Medical Group Making An Appointment To See A Doctor We hope that this booklet will help you to understand the way your practice works, how you Routine appointments are usually available with a doctor or Nurse Practitioner (NP) can gain access to services and what we provide under the General Medical Services contract. within 3/4 weeks; but this will depend on whether the clinician has other commitments. If It is important to the GP partners and staff that they provide you with an excellent service but you are not able to wait for your usual doctor you may be asked to see a different clinician, it is also up to you to use the service responsibly and to act on the advice given to you by the this can sometimes be a good alternative as the computerised notes allow your clinical professional medical staff. history to be readily available for all the GPs and Nurse Practitioners (NPs) to see. (See page 4 for further information about our Nurse Practitioners). You can arrange a routine We make an effort every day to be as prompt, polite and helpful as possible. If we can’t help appointment at any reception desk or by telephone after 10.30am each weekday. we will always try to explain why and if you are anxious or unwell we will try to be patient. Forward booked routine appointments are for long-term problems, disease management, In return we expect you to show consideration to our staff and doctors and to other patients. review of medication and other problems which do not need the doctor’s immediate This is a very busy practice with many demands from a diverse group, it is important that the attention. The doctor or NP will discuss with you how often you need to make a routine unwell elderly and very sick take priority in our working day. This may sometimes mean that appointment with them. less urgent problems will need to wait until the next day. If a doctor wants to see you quickly they may ask the receptionist to fit you in sooner, or write If you are able to use these guidelines to access the surgery at the appropriate time for the to you. treatment you think you need, we will always endeavour to offer you a first-rate service and if Rapid access appointments which deal with common ailments are available every we cannot respond immediately we will always tell you why. weekday. The Argyle Medical Group consists of the three local practices at Argyle Street, Pembroke From 8am to 11am and 1pm to 4pm you can telephone the surgery, answer a few simple Dock, St Oswald’s Surgery, Pembroke and St Clement’s Surgery, Neyland. questions and if your problem meets our criteria you will immediately be offered an Appointments with doctors, nurses and other professionals are usually available between appointment. 8am and 6.30pm from Monday to Friday. The surgeries are closed on Saturday and Sunday Rapid Access is a series of quick appointments dealing with a single urgent problem, run by a and Bank Holidays. team of doctors, NPs and experienced nurses. The opening times are as follows: Telephone triage operates daily from 8am to 11am. Argyle Street Surgery, Argyle Street, Pembroke Dock, SA72 6HL: Telephone triage is a method by which a Nurse Practitioner discusses your problem with you Monday to Friday 8am to 6.30pm. by telephone and if necessary offers you an appointment on the same day or perhaps at a St Oswalds Surgery, The Parade, Pembroke, SA71 4LD: later date. Sometimes advice is all you need and it means that an appointment can be freed Monday, Wednesday & Friday 8am to 6.30pm for another patient. Tuesday & Thursday 8am to 2.45pm Home visits can be requested daily by phone from 8am to 12 noon. Home visits are for the St Clements Surgery, St Clements Road, Neyland, SA73 1SH: bed-bound and you may be asked to attend the surgery if you are able. If you request a non- urgent visit after 12 noon you may be asked to contact us the next working day. Monday, Tuesday, Thursday & Friday 8am to 12.30pm, 1.30pm to 6.30pm Serious Medical Emergencies such as severe chest pain, fitting, collapse, Wednesday 8am to 12.30pm unconsciousness, heavy bleeding, etc should be directed immediately to the 999 Out Of Hours Ambulance Service. For medical emergencies during evenings and weekends you can telephone the surgery Terminally ill patients can contact the practice at any time for advice, help with medication number (on the front of this leaflet) or contact the Out of Hours service by telephoning their or to organise an appointment with a doctor or nurse. direct number: 08708 509 508 NHS Direct in Wales also offer a 24 hour clinical advice line: 0845 46 47 or www.nhsdirect.wales.nhs.uk 2 3 Making An Appointment With A Nurse Dr R N Bury (m) MBBS FRCS Routine appointments are usually available with a Nurse or Health Care Assistant within 2 Special Interests: Respiratory, Sports Medicine weeks, and sometimes sooner. Phlebotomy (blood) appointments are offered only before Dr A N Evans (m) MBCH DRCOG 11am, to meet the delivery service to the hospital laboratory (for results see page 10 ). You Special Interests: Diabetes can arrange a routine appointment at any reception desk or telephone after 10.30am each Dr F Tobin (m) MB BCh BAO DCH Dobst MRCGP DOcc Med weekday. Please be ready to tell us exactly why you need an appointment so that we can Special Interests: CHD, Occupational. Health make sure the nurse has sufficient time to see you. Dr R Hannaford (m) MBBS, LRCP, MRCS, D.Obst (RCOG), CIH You may receive a letter asking you to attend a specialist clinic (Diabetic, Healthy Heart etc.), Special Interests: Occupational Health; Sports Medicine if you cannot make the appointment please telephone the number given on the letter and Dr S Sivaprakasam(m) MBBS, MRCP, MRCGP make arrangements for another day. Special Interests: CHD, IT We do not operate walk-in surgeries. You will need a pre-booked routine or Dr H Shallcross (m) MBBS, DFFP, DOMed, CIH, AdvDOMed same-day appointment to see one of our clinicians. If you just turn up at the Special Interests: Respiratory; Occupational Health surgery without an appointment you will be disappointed. Dr J Boyce (f) MB BCh MRCGP Special Interests: Mental Health, Prospective Trainer How Can I Help The Pratice? Dr G Bhari (m) MBBS MRCGP The Argyle Medical Group is a very busy practice and the more you can do to manage your Special Interests: IT, Pathophysiology own minor ailments and problems, the more appointments will be available for everyone – Dr C Elliott (f) BMed Sci, BM, BS, DFFP including you when you need a doctor more urgently! Special Interests: Family Planning Our website – www.argylemedicalgroup.co.uk – gives many useful tips on dealing with Dr R Naik (f) MB, BCh. Special Interest: Cosmetic Medicine minor illnesses such as flu symptoms, tummy upsets and allergies. If you don’t have access to Dr J V Evans (m) MBBS, MRCGP, DRCOG a computer, your local chemist will always be happy to give advice on medication for easily Special Interests: IT treatable problems. Employed GPS Cancelling appointments - if you cannot keep an appointment please let us know as soon Dr S Gealy (f) MB BCh DRCOG DFFP as possible; even at short notice we would prefer to know and offer the opportunity for Dr R. Paul (m) MBBS, LRCP. MRCS another patient to come in. Sometimes we lose as many as 900 appointments in one month because patients do not let us know of a cancellation. Dr C. Jenkins (f) MBBch, MRCGP, DCH, DFFP General Practitioners Nurse Practitioners We have a highly professional team of doctors. In addition to providing general medical We have a group of 5 Nurse Practitioners who have gained a Nurse Practitioner degree services, the doctors run Occupational Health sessions at a local refinery, engage in the West which enables them to offer clinical consultations, make referrals to hospital and prescribe Wales Substance Misuse service and cover in-patient beds at South Pembrokeshire Hospital, medication. The NPs have a combined wealth of knowledge gained through work in both Pembroke Dock. Secondary and Primary Care. Our GPs, of whom 13 are partners in the business and 3 employed doctors, have a variety of Caroline Baker Nurse Practitioner Diploma interests: Sanda Booth Nurse Practitioner BSc (Hons) Argyle Medical Group – GP Partners Geraldine Little Nurse Practitioner BSc (Hons) Two of our NPs can sign their own prescriptions too: Dr M Thomas (m) MB BCh Dobst RCOG Senior Partner Marina Morgan Nurse Practitioner BSc (Hons) Dr M O Cox (m) MB, BCh, MRCP, MRCGP, DCH Special Interests: Substance Misuse; Diabetes, Athena Williams Nurse Practitioner BSc (Hons) GP Trainer, Educational Supervisor The NP team also look after the INR (Warfarin) Monitoring in the practice (see page 7) and the telephone triage line.