APPENDIX C Appendix C Summary of Disability-Related Complaint Data Foreign Carriers Total number of complaints submitted: 4,602 Carrier Name Number of Complaints ABC AEROLINEAS, S.A. DE C.V. 3 ACM AIR CHARTER LUFTFAHRTGESELLSCHA 0 ACROPOLIS AVIATION LTD 0 AER LINGUS LIMITED 29 AEROENLACES NACIONALES S.A. DE C.V. 2 AEROFLOT RUSSIAN AIRLINES 2 AEROGAL 0 AEROLINEAS ARGENTINAS, S.A. 0 AEROVIAS DE MEXICO, S.A. DE C.V. 9 AIR ATLANTA-ICELANDIC 0 AIR BERLIN 61 AIR BUSAN 0 AIR CANADA 179 AIR CANADA ROUGE LP 193 AIR CHINA 1 AIR EUROPA LINEAS AEREAS, S.A.U. 9 AIR INDIA 0 AIR JAPAN, CO., LTD. 0 AIR NEW ZEALAND LIMITED 77 AIR SERBIA 0 AIR TAHITI NUI AIRLINES 1 AIR TRANSAT A.T., INC. 18 ALITALIA ā€“ SOCIETAā€™ AEREA ITALIANA 40 ALL NIPPON AIRWAYS CO., LTD. 38 ARKIA ISRAELI AIRLINES, LTD. 0 ARUBA AIRLINES 1 ASIANA AIRLINES, INC. 7 AUSTRIAN AIRLINES AG 39 AVIANCA, S.A. 12 AVIOR AIRLINES 0 AZERBAIJAN AIRLINES 0 AZUL BRAZILIAN AIRLINES 1 BAHAMASAIR HOLDINGS LIMITED 0 Appendix C BRITISH AIRWAYS PLC 829 BRUSSELS AIRLINES 0 CARIBBEAN AIRLINES LIMITED 7 CATHAY PACIFIC AIRWAYS LIMITED 45 CAYMAN AIRWAYS LIMITED 0 CEBU PACIFIC AIR 0 CHINA AIRLINES, LTD. 1 CHINA EASTERN AIRLINES CORPORATION 5 CHINA SOUTHERN AIRLINE 0 COMLUX ARUBA 0 COMLUX MALTA LTD. 0 COMPANIA PANAMENA DE AVIACION, S.A. 158 CONDOR FLUGDIENST GMBH 12 CORSAIR 0 DC AVIATION GMBH 0 DEUTSCHE LUFTHANSA AG 320 DOMINICAN WINGS 0 DREAMJET D/B/A LACOMPAGNIE 3 EASTAR JET 0 EDELWEISS AIR AG 0 EGYPTAIR 0 EL AL ISRAEL AIRLINES LTD. 60 EMIRATES 297 ETHIOPIAN AIRLINES ENTERPRISE 1 ETIHAD AIRWAYS P.J.S.C. 4 EUROATLANTIC AIRWAYS TRANSPORTES AE 0 EUROWINGS 2 EVA AIRWAYS CORPORATION 2 FAST COLOMBIA SAS 0 FIJI AIRWAYS 6 FINNAIR OY D/B/A FINNAIR OYJ 1 FIRST AIR 0 FLAIR AIRLINES 0 FLY JAMAICA 2 GLOBAL JET LUXEMBOURG S.A. 0 HAINAN AIRLINES COMPANY LTD 0 HI FLY LTD 0 HI FLY, TRANSPORTES AEREOS, S.A. 0 HONG KONG AIRLINES LIMITED 0 HONG KONG EXPRESS AIRWAYS LIMITED 0 IBERIA LINEAS AEREAS DE ESPANA, S.A 36 ICELANDAIR EHF. 20 INSEL AIR INTERNATIONAL B.V. 0 Appendix C INSELAIR ARUBA N.V. 0 JAPAN AIRLINES INTERNATIONAL CO. 3 JAZZ AVIATION LP 42 JEJU AIR COMPANY LIMITED 0 JET AIRWAYS (INDIA) LTD. 0 JETSTAR AIRWAYS PTY LIMITED 12 JIN AIR 0 K5-AVIATION GMBH 0 KLM ROYAL DUTCH AIRLINES, N.V. 82 KOREAN AIR LINES CO., LTD. 15 KUWAIT AIRWAYS CORPORATION 0 LAN AIRLINES S.A. 5 LAN ARGENTINA S.A. 0 LAN COLOMBIA 1 LAN ECUADOR 2 LAN PERU S.A. 3 LIAT (1974) LTD 1 LINEAS AEREAS COSTARRICENSES S.A. 6 MERIDIANAFLY S.P.A. 1 NOLINOR AVIATION 0 NORWEGIAN AIR SHUTTLE ASA 58 OPENSKIES 2 PAKISTAN INT'L AIRLINES CORPORATION 0 PHILIPPINE AIRLINES, INC. 22 POLSKIE LINIE LOTNICZE LOT, S.A. 9 POLYNESIAN AIRLINES LTD. 0 PORTER AIRLINES INC. 29 PRIVILEGE STYLE 0 QANTAS AIRWAYS LIMITED 9 QATAR AIRWAYS Q.C.S.C. 37 ROYAL AIR MAROC 3 ROYAL JORDANIAN AIRLINE 15 SANTA BARBARA AIRLINES 11 SATA INTERNACIONAL 8 SAUDI ARABIAN AIRLINES CORPORATION 0 SCANDINAVIAN AIRLINES SYSTEM 32 SICHUAN AIRLINES 0 SINGAPORE AIRLINES LIMITED 4 SKY REGIONAL AIRLINES 43 SOCIETE AIR FRANCE 373 SOUTH AFRICAN AIRWAYS SOC LIMITED 3 SRILANKAN AIRLINES LIMITED 0 SUNWING AIRLINES 1 Appendix C SURINAM AIRWAYS 0 SWISS INTERNATIONAL AIR LINES LTD. 88 TACA INTERNATIONAL AIRLINES, S.A. 10 TAG AVIATION (UK) LTD 0 TAM-LINHAS AEREAS, S.A. 6 TAME EP LINEA AEREA DEL ECUADOR 0 TAP AIR PORTUGAL 7 THOMAS COOK AIRLINES LIMITED 29 THOMAS COOK AIRLINES SCANDINAVIA 0 THOMSON AIRWAYS LIMITED 2 TITAN AIRWAYS LIMITED 0 TRANS AMERICAN AIRLINES S.A. 3 TRANSPORTES AEREOS DE CABO VERDE 0 TRAVEL SERVICE 0 TUI AIRLINES BELGIUM DBA JETAIRFLY 0 TUI AIRLINES NEDERLAND, B.V. 0 TURKISH AIRLINES TURK HAVA YOLLARI 67 TWAY AIR 0 UKRAINE INTERNATIONAL AIRLINE 1 UZBEKISTAN AIRWAYS 0 V AUSTRALIA 15 VIRGIN ATLANTIC AIRWAYS LIMITED 584 VOLARIS 18 VRG LINHAS AƉREAS S/A 0 WESTJET 401 WOW AIR 6 XIAMEN AIRLINES 0 XL AIRWAYS FRANCE 0 YAKUTIA AIRLINES 0 Total 4,602 Appendix C Summary of Disability-Related Complaint Data Foreign Carriers Total number of complaints submitted: 4,602 Vision & Other Vision Hearing Other Other Mentally Communicable Hearing Paraplegic Quadriplegic Oxygen Stretcher Assistive Allergies Impairment Impairment wheelchair Disability Impaired Disease Impairment Device Refusal To 1 0 0 0 0 15 19 0 63 7 16 8 4 Board Passenger Refusal to Board 0 0 1 0 0 0 0 0 2 0 0 0 0 w/o Attendant Security Issues Regarding 0 0 1 2 0 3 0 0 2 0 0 0 1 Disability Aircraft Not 0 0 0 0 0 8 2 1 3 0 0 0 0 Accessible Airport Not 0 0 0 2 0 16 0 0 1 0 0 0 0 Accessible Advance Notice 0 0 0 0 0 24 6 0 4 0 1 0 1 Dispute Seating 9 2 1 13 1 149 0 0 271 6 12 0 25 Accommodation Failure to Provide 21 11 19 45 3 1,954 8 1 412 23 23 1 5 Assistance Damage to 0 1 0 12 0 286 0 0 12 114 0 0 0 Assistive Device Storage and Delay of 0 0 0 7 4 126 4 0 75 92 1 0 0 Assistive Device Service Animal 0 0 1 0 0 1 0 0 75 3 8 0 1 Problem Unsatisfactory 0 0 0 2 2 22 5 1 29 4 2 0 7 Info Other 11 11 0 6 6 185 11 0 172 30 12 0 29 Appendix C Appendix C .