04/2019 1. Introduction 04 Contents 2. Purpose and use of the Handbook 04 3. Characteristic features of our furniture 05 3.1 Structure of upholstered furniture 05 3.2 Fabric – types/characteristic features and unnatural behaviour - FABRIC 06 3.3 Leather – types/characteristic features and unnatural behaviour 07 3.4 Wooden elements 12 3.5 Types of furniture in SITS collection 13 3.6 Furniture comfort 13 4. A practical guide to upholstered furniture after purchase 14 4.1 Unpacking the purchased furniture 14 4.2 Leg assembly and installation of the furniture sets 14 4.3 The rules for use of upholstered furniture 14 5. Furniture maintenance 15 5.1 General furniture maintenance and use rules 15 5.2 Maintenance of fabric-covered furniture 16 5.3 Maintenance of leather furniture 18 5.4 General rules for coffee table use 19 5.5 Maintenance of varnished wooden and MDF tables 19 5.6 Concrete table tops maintenance 20 6. CLAIMS 21 6.1 Claim procedure 22 6.1** Logistics claims (delivery shortages, transport damage) 38 6.2 Claim processing 40 Attachments 44 Table 1. Examples of manufacturing, material, logistics and other defects 44 Table 2. Natural behaviour of materials which should not be considered as a claim 45 3 1. INTRODUCTION 2. PURPOSE AND USE OF 3. CHARACTERISTIC 3.1 STRUCTURE OF UPHOLSTERED FURNITURE SITS furniture has a unique character which THE HANDBOOK FEATURES OF OUR is not only described by quality of the components and raw materials used but also This practical guide is aimed to help our FURNITURE by handmade manufacturing. Customers enjoy their new furniture for The designing and manufacturing process many years. It is also intended to provide The upholstered furniture offers a high level of our products is permanently monitored; information about the characteristic features of comfort and elegance. It is commonly used furthermore, the furniture is subject to quality of upholstered furniture, related accessories, in our everyday life serving well in living tests performed at accredited laboratories as raise awareness on different types of fabric and rooms, bedrooms, hotels and a variety of per international standards. Our furniture is leather used in upholstery and instruct users waiting rooms and offices. One could venture tested with a view to resistance, durability, on how to maintain the furniture depending to say that nowadays life is not possible safety, emission of volatile organic compounds on the type of cover. It is also intended to without upholstered furniture. Contemporary (VOC) and flammability in accordance with provide extra information with respect to technologies combined with European standards. comfort, seat types and support pillows. a wider and richer market offer possibilities of meeting wide range of needs with respect SITS furniture is tested by the following Additionally, the Handbook is to help in to style, comfort and upholstery patterns. institutions: smooth and efficient resolution of any Carefully selected furniture will add to the – Fraunhofer WKI, Germany - TVOC tests potential claims. It also contains a detailed interior atmosphere offering any room – Intertek (Leigh), Great Britain – flammability description of different options for Customers’ a cosy and stylish look. tests comments and the claim procedure stages all – ITD Poznań, Poland – mechanical tests the way through dispatch. Coffee tables are characterised with an (upholstered furniture) interesting design and elegance. They are a The main structure of each piece of furniture Padding layer is extremely important because – TÜV Poznań, Poland - mechanical tests Should you have any queries or require further perfect element of living rooms, bedrooms, is its frame, which is usually made from solid its thickness, type and material used will (tables) explanation, please contact us by telephone or hotels as well as all sorts of waiting rooms and wood while other, additional elements of the fully convert into the comfort and endurance visit our web site. In the CUSTOMER CARE tab, offices. Our collection includes wooden and frame can be made from wood-based materials of the furniture and increase end user’s When necessary, we also commission the you will find more practical guidelines. mixed-material structure tables, such as plywood, chip or fibre, MDF or OSB satisfaction. Our factory uses the following following laboratories to carry out our tests: i.e. a combination of metal and wood, board. The frame structure may also contain padding components: PU foam, visco elastic – CATAS (Lissone), Italy concrete, coloured MDF board and glass. metal, which becomes more and more popular. foam, bonnell springs, pocket springs, feather – TÜV Rheinland, Germany chambers (pillows), silicone balls and mats. – SP, Sweden Furniture base – type of base is of key importance as it is going to determine Fabric or leather cover – the cover fabric may Wood and wood-based materials furniture’s durability and also ultimate comfort be from natural, polyester or mixed fibres are purchased from proven sources. of the furniture. We apply the following bases characterised with beautiful appearance We are also proud to have an in our furniture: and delicate in touch while preserving high FSC® Certificate. a) hard – solid wood, chip board, physical endurance. Upholstery fabric is a and plywood combination of discreet beauty of classical b) flexible – elastic belts, zig zag springs, style and modern technologies, which makes and DYNAFLEX technical fabrics furniture more functional, resistant and easy to maintain. The cover material may also be high quality natural cow leather, or eco- leather. 4 5 3.2 FABRIC – TYPES / CHARACTERISTIC Linen – a kind of fabric with perfect biophysical FABRIC CHARACTERISTIC FEATURES 3.3 LEATHER – TYPES / CHARACTERISTIC To upholster our furniture, we use FEATURES AND UNNATURAL BEHAVIOUR properties, highly praised for 1. Weave thickening FEATURES AND UNNATURAL BEHAVIOUR the following full-grain leather types: its ecological and natural origin. a) aniline leather - not processed, Velour – fabric from the group of plush, made Linen is characterised with smoothness, Natural leather – the basic feature of natural b) corrected grain leather – partially or fully from fleece yarn, very pleasant in touch, silky shine / lustre, durability and high leather is its unique character, i.e. each hide processed, soft and fluffy, which constitute its main comfort of use. Thanks to natural origin, linen is different, which proves the natural origin functional asset. This fabric is made using a is not allergenic and has bacteriostatic and of the raw material. Any customer deciding Due to its character and features, leather is traditional weave, usually in a single colour of antibacterial properties, which makes it safe to purchase a piece of furniture covered in still regarded as a material of all time and unique depth, which makes all kinds of velour for human organism. Linen fibres are also leather needs to be aware that this material its elegance emphasises and offers a unique very durable. The velour production process characterized with high humidity sorption. has unique features including insect bites character to any interior. often results in unequal shading, which scratches on the surface, back lines, scars, unquestionably emphasizes the beauty of this Smooth fabrics - upholstery fabrics veins, stretch marks, branding marks, fabric. manufactured from simple fibres. with no differences in grain structure, or colour. hair, of rough natural texture creating smooth, All of the above are not defects and they may Chenille – a kind of high fleece, very soft uniform layer. be regarded as a guarantee of authenticity of fabric made from special chenille yarn with origin. Natural leather is characterised with the weave enabling achievement of beautiful Eco-leather – is an artificially created texture considerable elasticity and high resistance appearance characterised with fluffiness and which aim is to imitate natural leather. to tearing and thanks to smooth structure, it uneven texture of the fabric which results in a In contrast with fabric, artificial skin is makes keeping a particular piece of furniture peculiar play of light and shadow. aesthetic, functional and easy to clean. clean a lot easier. One has to systematically maintain the leather and protect it against FABRIC DISADVANTAGES Jacquards - fabrics with woven patterns external factors such as: temperature changes, 1. Fabric coming out manufactured on a special machine that allows humidity and salt (present in human sweat). to control many threads separately, which Therefore, it is recommended to clean and means diversified multicoloured patterns on a humidify the leather with agents protecting large surface can be created. it against drying. The leather is also capable of adapting to the surrounding environment. Artificial suede – fabric made from ultra- Before reaching the temperature of the microfibers, characterised with exceptionally environment, upon first contact, it may seem beautiful and delicate structure making cool - after a few minutes it may locally reach it very delicate and pleasant in touch. the temperature of our body. Leather, being Short hair and smoothness gives the fabric a a natural product, is also allergy sufferer- shine effect with colours which depend upon 2.External yarn bonding friendly. It absorbs moisture and gives some the position of the fibre. Due to characteristic of it away which may cause the drying and unrepeatable properties this fabric is and cracking