asian hotel & Catering times Published since 1976 Vol 36 March 2011 ANCIENT HOTEL Boutique renovation project CATERING TIMES Contemporary desserts hong Kong sAR HK$50 china RMb50 singapore S$15 Malaysia RM30 DEGREE OF PRACTICE Thailand Bt300 Rest of Asia US$10 Training tools for hotel schools LSM-eng-rosso.qxd 5-07-2007 9:27 Pagina 1 E d i t o r ’ s M E s s a g E elcome to the March issue of your if you have a journalist on the property make On a point of detail – can we make a plea favourite hospitality read! sure everyone relevant knows and behaves to the authorities at Bangkok’s international Sometimes it only takes a accordingly. airport? We hear passengers in transit are Wtrivial incident to put your property in a Looking after the details can be time- struggling to catch their onward flights and journalist’s bad books and the result can be consuming but the rewards can be stunning. getting lost in the terminal building purely years of bad publicity. Unfairly these incidents Take a look at the renovation of an ancient because the stunningly designed building can even be down to misunderstandings or residence in Jodhpur in the Indian state of lacks one thing – adequate signage. poor research by the journalist but the mud Rajasthan. The developer ran through 30 sticks. We asked two PR veterans how they options before getting the result he wanted would handle some real life situations. The and the spectacular beauty of the property advice is that solid answers to questions, comes through in the photography on humour and the odd freebie can go a long our front cover and in our design story, Mischa way to restoring a good name. (see pp36-39) Moselle Internal communication is also crucial – ENDORSEMENTs MANAGING Editor Mischa Moselle [email protected] The federation hong Kong hoTels hong Kong federation of hong Kong Baking industry Association DESIGN by of hong Kong Association chefs Association RestauranT owneRs Training centre of ThAilAnd Koon Ming Tang hoTel owneRs [email protected] CONTRIbutors Victoria Burrows Association of singapoRe hong Kong hong Kong singapoRe hong Kong Lena Gidwani inTeRnationAl chefs Association BakeRy & confecTioneRy MAitre d’hoTel Association hoTel Association BartendeRs Association hoTelieRs shAnghAi Association Mark Graham Zara Horner Robin Lynam Saul Symonds shAnghAi MyAnmar chefs MAlAysiAn Association MAcAu HoTel club manAgeRs Association chefs Association Association of hoTels Association hong Kong Associate PubLISHER Sharon Knowler [email protected] ADvertising SALES MANAGER Claire Sancelot AsiAn Hotel & CAtering times [email protected] is publisHed montHly by Thomson press Hong Kong ltd (TPHK) CIRCulation ExECuTIvE The opinions expressed in Asian Hotel & Catering Times do not necessarily represent the views of the publisher or the Becky Chau publication. 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Via Padre e Figlio Venuti, 10 • 34072 Gradisca d’Isonzo (GO) Italy • Tel. +39 0481 967111 • Fax +39 0481 960166 • www.lasanmarco.com • [email protected] March 2011 AHCT 3 CONTENTS Volume 36 March 2011 TECHNOLOGy 32 Efficiently and effectively selling rooms EvENTS AND ExHIbITIONS 74 Events Calendar DESIGN 36 Turning an historic gem into a modern- 76 Previewing Hofex day diamond in Jodhpur 78 Previewing Hosfair FEATuRE 40 Changing guest expectations in India 80 Previewing SIAL APPOINTMENTS 90 See who is moving where Dramatic Guangzhou Photography courtesy of the RAAs boutique hotel Coffee in China 54 NEWS CuLINARy 44 Heston Blumenthal; Starwood future Advertisers’ index conference; awards & cups; Santi Santamaria 28 ADA 9 Alpha International 63 INDuSTRy Athena Tableware 65 6 Macau; more spas; energy efficiency; Beech Ovens 71 what’s happening to Koh Samui Boncafe 26 & 27 Bravilor Bonamat 57 Canada Beef Export Federation 45 PRODuCT Ecole Hoteliere Lausanne 21 60 Perfect wine glasses; buffets by design; Electrolux 31 tabletops; fizzy chocolate Elle & Vire 11 Food Hotel Indonesia 81 MANAGEMENT Franke 55 16 The benefits of a practical education GLION 15 24 How to manage PR disasters Global Search International 7 HOFEX 79 MARKET REPORT Hotel Expo Macau 87 28 The growth of Guangzhou Hyperlux IBC IHIF 89 India Hotel Expansion Summit 83 La San Marco IFC The cream of desserts Meiko 41 Ming Fai 13 & 43 Up and Coming... Monin 47 Pegasus Solutions 35 April Pevonia 22 & 23 • Recruitment Rancilio Macchine per Caffe 53 FOOD • Market Report: India Restaurant & Bar 85 48 Why chefs love signature desserts • Security Safemark Systems 33 • Resort design Santos 29 DRINK • Dairy SIAL 86 54 China’s growing love affair with coffee • Wine SSTH, Swiss School of Tourism and Hospitality 19 • In-room safes; Outdoor furniture; Bakery Taiwan Intl Food+FoodTech+Packaging+Horeca 82 EQuIPMENT Thaifex 84 64 Which spirits glass goes with which May The Hotel Show 88 • Housekeeping Villeroy & Boch OBC drink? • Japan Wine & Gourmet Asia 61 68 Pizza ovens – not just for pizza • CRM WMF 51 • Restaurant Wood Stone Corporation 73 • Seafood Zieher 67 • Beer • Mini bars; Bathrobes 4 AHCT March 2011 48 March 2011 AHCT 5 i n d u s t r y n E w s i n d u s t r y n E w s The battle for IHG toasts eastern success Stanley Ho’s billions The InterContinental Hotel Group (IHG) enjoyed a great year in 2010, with 319 deals inked and operating profit up 22 percent. Macau’s richest man, casino mogul Stanley Ho, is fighting Andrew Cosslett, Chief Executive of IHG, said, “After a slow start to the year, the industry staged the sharpest recovery in its for control of his multi-billion dollar fortune and after dropping history, exceeding all expectations. By focusing on our brands and using our scale, we delivered six percent growth in revenue per one legal action, he’s recently filed new legal proceedings available room. The US$1billion Holiday Inn relaunch is almost complete, delivering improved guest satisfaction, and we are now against members of his family as he fights for control of his working with our hotel owners to refresh Crowne Plaza,” he added. gambling empire. Asia Pacific continues its strong performance with RevPAR growth of nearly 11 percent. In Asia, IHG opened new hotels in key The first suit – which was issued after members of his locations such as India, Vietnam, Thailand and Singapore, with 20,000 new jobs to be created. Greater China was the brand’s family transferred his shares to them without his knowledge, strongest market with RevPAR up 25.8 percent for the year, including 55.9 percent in Shanghai, boosted by the World Expo.