Douglas J. Hentschel Operations and Supply Chain Management Department Chair Office: (989) 837-4270 Northwood University 4000 Whiting Dr., Midland, MI 48640 Email: [email protected] Education Clemson University Clemson, South Carolina Master of Science, Mathematical Sciences, May 1986 Operations Research Concentration Kalamazoo College Kalamazoo, Michigan Bachelor of Arts, Mathematics June 1984 Education and Computer Science Minors Under-graduate Teaching Experience Northwood University, Midland, Michigan, 2007 – present, full-time faculty. Associate Professor and Department Chair, Operations and Supply Chain Management Hi-lights: Interim Academic Dean: August 2014 through July 2015 Courses Taught: • College Algebra • Statistics 1 and 2 • Quantitative Methods • Statistics for Quality Engineering • Statistics for Continuous Improvement • Project Management • Operations and Supply Chain Management • Lean Six Sigma Developed the Operations and Supply Chain Management Program for Northwood University Northwood University, Midland, Michigan, 2005 – 2006, Adjunct Instructor, Statistics. Davenport College, Holland, Michigan, 1993 – 1995, Mathematics/Operations Management full- time faculty. Western Michigan University, 1989, Adjunct Instructor, Management Science. Clemson University, 1984 – 1985, Graduate Teaching Assistant, Mathematics. Professional Activities Papers: "Joint Specialty Officer Modeling System (JSOMS): Development, Impact, and Uses for the U.S. Navy", Navy Personnel Research and Development Center Technical Report TR-94-1, October 1993. "Markov Chains for Random Urinalysis II: Age-Test Model with Absorbing State", with Dr. J P Boyle and Theodore J. Thompson, Navy Personnel Research and Development Center Technical Note TN-93-6, June 1993. “Markov Chains for Random Urinalysis I: Age-Test Model", with Dr. J P Boyle and Theodore J. Thompson, Navy Personnel Research and Development Center Technical Note TN-93-5, March 1993. Presentations at Professional Meetings: Using SAS/Graph to Display Market Research Data: Geo-Graphics, presented at the 1990 SAS Users Group International PC Hands-on Workshop in Nashville, Tennessee. Memberships Held in Professional Organizations: Member, Operations Research Society of America, 1986-1990. Member, Project Management Institute, 1993 – 2001. Member, American Society for Quality Control, 1993 - 2001. Professional Certifications: Project Management Professional, 2004 Certified Quality Engineer, 1995 Professional Experience Owner of Customized Quality Solutions, LLC., 2005 to present. Operations Management training and consulting, Statistical consulting, Six Sigma consulting, Quality Engineering training, Project Management services. Davenport University Corporate Services Operations Management training and consulting, 1993 – 2005. Operations Research Analyst, Navy Personnel Research and Development Center, 1990 - 1993. Operations Research and Statistical Services Analyst, The Upjohn Company, 1986 – 1990. Corporate Teaching/Training Experience: Subject Partial Client List Statistics JCI Electronics, Bissell Corporation, JCI Test Lab, Metal Flow, Magna Engineered Glass, Alticor, Jabil Circuit, Hydro Raufoss Automotive Quality Engineering Statistics JCI, Jabil Circuit, Winston Plywood and Veneer, Hydro Raufoss and Applications Automotive Design of Experiments JCI Electronics, Prince Corporation, JCI Measurement Systems JCI, Magna Engineered Glass, and Hydro Raufoss Automotive Analysis Project Management JCI Advanced Manufacturing and Equipment Development groups, Hydro Raufoss Automotive, JR Automation, Acutus Gladwin, Micro EDM, Tietex International, Uniform Color, Prince Corporation, and Michigan Plastics. Statistical Process Control Metal Flow, Plastech, Prince Corporation, JCI, Millenium Industries, Kaumagraph Flint, Winston Plywood and Veneer, Bissell and Gentex Problem Solving Magna Engineered Glass, Winston Plywood and Veneer Coaching Experience: • 2015 – 2017 Assistant Baseball Coach – Warrior Baseball Travel Team (15U, 16U) • 2013 – 2015 Northwood University Club Baseball/ JV Baseball Coach • 2013 – 2015 Volunteer Assistant Tennis Coach, Midland High School • 2008 – 2012 Volunteer Youth Basketball Coach • 2000 – 2012; 2015-17 Volunteer Baseball Coach – Midland Northeast Little League • 1986 – 1988 Volunteer Assistant Basketball Coach, Portage Northern High School • 1984 – 1986 Volunteer Little League Coach – Clemson South Carolina Little League .