Updated October 2019 Valley Metro ADA Paratransit RIDE GUIDE with disabilities who are currently ADA certified through Valley Metro. All public transit agencies that provide fixed-route bus and rail service are required by the ADA to provide this service. ELIGIBILITY To be eligible for ADA Paratransit service, you must be unable to independently use Valley Metro buses and light rail for at least some trips due to a disability or disabling health condition. For more information about the region’s ADA paratransit eligibility process, call 602.716.2100 or visit Accessible Transit valleymetro.org/ada-paratransit-eligibility. ADA PARATRANSIT SERVICE PROVIDERS AVAILABILITY OF SERVICE VARIES VISITOR ELIGIBLITY In the Phoenix metropolitan area, paratransit Service hours and days vary by provider. In Services for All ADA Paratransit service may be available when service is provided by four different agencies. accordance with ADA requirements, ADA Valley Metro is committed to providing passengers you travel outside the metro Phoenix area. Upon • Phoenix Dial-a-Ride provides trips that begin paratransit service is available for any trip at any with safe, convenient and comfortable service request, Valley Metro will send verification of your and end within the city of Phoenix. time when the same trip can be made using that is accessible and usable by all. This includes current ADA eligibility to your destination city’s • Glendale Dial-a-Ride provides trips that begin bus and/or light rail service. The following table* accessible bus and rail services, as well as ADA Paratransit/Dial-a-Ride provider. Please note that it and end within the city of Glendale. shows the hours and days that service is available Paratransit service for riders who are unable to takes two to three weeks prior to your requested • Peoria Dial-a-Ride provides trips that begin and throughout the Phoenix metropolitan area. use bus or light rail service for some or all trips travel date to receive eligibility. This verification will end within the city of Peoria. Customer service agents for each Paratransit/ due to a disability. This guide describes programs allow you to use paratransit service while visiting • Valley Metro Paratransit provides all other trips Dial-a-Ride provider can confirm the hours during and services that Valley Metro and several of our that city. member communities provide for qualified people including; which service is available in the areas where you with disabilities. Valley Metro also provides ADA Paratransit visitor > trips in the East Valley and West Valley, wish to travel. eligibility to any person who lives outside of > trips that travel between the East Valley, * Please note that the information in the following Maricopa County and is visiting the Phoenix West Valley and cities of Phoenix, Glendale Valley Metro and several of our member table is subject to change by provider. communities also provide other transportation metropolitan area. and Peoria. services which are intended to expand travel Visitor eligibility is provided for up to 30 days of options for both people with disabilities and service within a year. seniors age 65 and above. See the “Other Service Provider and Service Area Options” section on page 8 of this Ride Guide For more information about visitor eligibility, call Provider Areas Served Operating Hours for more information about these supplemental the Valley Metro Mobility Center at 602.716.2100. transportation programs. Phoenix All areas of Phoenix that • Daily: 4 a.m.–12 a.m. ADA PARATRANSIT SERVICE AREA Dial-a-Ride are south of Jomax Rd. • At other times when the requested trip can be ACCESSIBLE FIXED-ROUTE BUS AND In keeping with federal ADA requirements, Valley completed on public transit LIGHT RAIL SERVICES Metro Paratransit service is available within three- quarters of a mile of bus routes and light rail Glendale All areas within the city of • Weekdays: 7 a.m.–6 p.m. In keeping with our commitment to accessibility stations. In addition, some communities have Dial-a-Ride Glendale • Weekends and holidays: 7 a.m.–5 p.m. and with the requirements of the Americans with included additional areas in their designated ADA Disabilities Act (ADA) of 1990, all Valley Metro Peoria All areas within the city of • Weekdays: 4:30 a.m.–9 p.m. paratransit service area. The map on page 10 and buses and light rail vehicles comply with the Dial-a-Ride Peoria • Weekends and holidays: 6 a.m.–10 p.m. 11 shows the ADA Paratransit service area where requirements of the ADA and are designed to be Valley Metro Paratransit is available. To find out Valley Metro Designated areas of the • East Valley accessible to and usable by people with disabilities. whether a specific address is served by Valley Paratransit East Valley, Northwest > Daily: 4 a.m.–1 a.m. Metro Paratransit, call 602.716.2200. Valley, Southwest Valley • Northwest Valley ADA PARATRANSIT SERVICE and for regional trips > Non-holiday weekdays: 7 a.m.–5 p.m. ADA Paratransit is shared-ride transportation that throughout the Valley • Southwest Valley takes eligible customers door-to-door or curb-to- > Daily: 5 a.m.–10 p.m. curb to their destination and is provided to people • Regional Paratransit > Daily: 5 a.m.–10 p.m. 2 3 HOW MUCH DOES ADA PARATRANSIT information on Paratransit/Dial-a-Ride fares and PAYMENTS AND FARE PURCHASING When you call the Paratransit/Dial-a-Ride provider SERVICE COST acceptable payment methods for each of the All Paratransit/Dial-a-Ride providers accept cash who serves the area where you wish to travel, be In compliance with ADA requirements, Paratransit/ Phoenix metropolitan area Paratransit/Dial-a- but exact change is required. In addition, most prepared to provide the following information: Dial-a-Ride fares can cost up to twice as much as Ride providers. You can also check on the fare Paratransit/Dial-a-Ride providers also accept tickets • Your name the same trip would cost on bus or light rail. for any trip by calling the Paratransit/Dial-a-Ride and passes. • The address and phone number where you will provider who will be providing the service. See • To purchase Valley Metro Paratransit Tickets, call begin your trip In most areas, Paratransit/Dial-a-Ride trips cost the “Making Trip Reservations” section on page 5 Valley Metro at 602.716.2100. • The address and phone number where you will $4 per one-way trip, but there are exceptions. In for phone numbers. • To purchase Regional Dial-a-Ride Tickets or end your trip addition, each of the four local Paratransit/ • The day and date you wish to travel * Please note that the information in the following Phoenix Dial-a-Ride Tickets and monthly passes Dial-a-Ride providers accepts different forms of • The time you wish to be picked up or your table is subject to change by provider. (Phoenix residents only), call Phoenix Public payment. The following table* provides more Transit at 602.495.5795. appointment time • Whether you will be traveling alone or with a Personal Care Attendant and/or companion(s) Fares and Acceptable Payment Methods by Provider TRIP PURPOSE AND LIMITS • Whether you will be traveling with a mobility Following with ADA requirements, there are no Provider Fares Acceptable Methods of Payment device, service animal and/or personal restrictions on the types of trips you can make oxygen device Phoenix $4 per one-way trip • Cash using ADA paratransit. There are no priorities Dial-a-Ride • Blue and Green Phoenix Dial-a-Ride for specific types of trips in the trip booking TRAVEL TIMES Tickets or scheduling process. There are no limits on • Monthly Dial-a-Ride Pass the number of trips you can make using ADA We make every effort to get you to your • Regional Dial-a-Ride Tickets paratransit service. You are eligible for service destination safely and in good time. Complying as long as your trip begins and ends within the with ADA requirements, your travel time may be as Glendale • General Public (age 14-64) – $5 • Cash only (exact fare) designated ADA Paratransit service area and occurs long as the time your trip would require if the trip Dial-a-Ride > Children (age 0-5) – Free during the corresponding provider’s Paratransit/ was taken on bus and/or light rail. • Seniors (65 years and older) – $2* Dial-a-Ride service hours. There are no denials, no Keep in mind that Paratransit/Dial-a-Ride is a • Riders with Disability – $2* limits and no service caps. shared-ride service. This means that other riders • ADA/ADA Companion – $3 Please note: Communities that provide non-ADA may be picked up and/or dropped off along the *Riders must show reduced fare card service may establish limits for non-mandated way. As a result, your ride time may be longer than trips. For more information about any limits in your trip would take in a car traveling alone. For Peoria • General Public (age 16-64) – $3 • Cash only (exact fare) this reason, please plan accordingly. If you need to Dial-a-Ride > Age 0-5 – Free (one per adult) your community, ask your Paratransit/Dial-a-Ride provider. arrive for an appointment with a set time, tell the > Age 6-15 – $1.50 agent booking your trip so they can book your trip • Age 65 years and older – $1.50 MAKING TRIP RESERVATIONS with enough time to get you to your appointment • Juniors/Seniors and Persons with on time. Disabilities – $1.50 Call the Paratransit/Dial-a-Ride service provider you • Juniors/Seniors and Persons with want to use during the hours that the reservations NEGOTIATION OF REQUESTED TRIP TIMES ADA Certification – $1 office is open.