Author Sam Fenwick, Senior Analyst Data Collection — Jan 1 - Jun 28, 2019 & 2020 Global Winners Global Leaders Global Rising Stars Total Devices Total Measurements Years of Opensignal 6 29 71 95,867,800 403,023,311,230 10 Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks. 10 years ago, the telecommunications industry was in a very different place — back then 4G was still in its infancy and Opensignal was just starting out. We’ve come a long way since our humble beginnings and our 10 year anniversary feels liKe the perfect occasion to taKe a broader looK across the rapidly changing mobile landscape. In this report we are providing a comprehensive comparison of mobile networK experience globally across five Key measures of mobile networK experience — Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience and 4G Availability, for the very first time. As the telecoms industry is in a continual state of change we have also analyzed the degree to which the world’s operators have improved their users’ mobile networK experience over the last year. During this period operators around the world have been navigating many unforeseen challenges — not least an ever greater reliance on communications as a result of the COVID-19 pandemic — which maKes the improvements we have measured even more impressive. We’d like to take this opportunity to thank you, our audience, for your continued support and we looK forward to the next 10 years of providing operators, regulators, analysts and millions of consumers around the world with insights on the real world mobile networK experience as we move into the 5G era. Brendan Gill, CEO & Co-founder, Opensignal 2 Global Mobile Network Experience Awards 2020 Our Metrics T-Mobile Netherlands and Austria’s A1 are the Switzerland's Swisscom is the Global Winner joint Global Winners for Video Experience for Upload Speed Experience In our only tie for the top spot, T-Mobile Swisscom has come top for Upload Speed Netherlands and A1 in Austria are our joint Experience with a score of 18.2 Mbps. While Global Winners for Video Experience and they upload speeds are becoming more and more are the only operators on which our users important as consumers are increasingly reported average Video Experience scores creating and sharing their content through social above 80 points out of a possible 100. Fellow media, they typically are substantially lower Austrian operators Magenta-T and 3 made it than download speeds. And yet the upload into the ranks of our Global Leaders for this speeds seen by our Swisscom users are faster metric, along with all three of Singapore’s than the download speeds observed by our well-established operators — M1, Singtel users on many operators’ networks around and StarHub. the world. Our users observed the hiGhest averaGe overall Japan’s au takes home the prize for 4G download speeds in the world while on Availability, beinG one percentaGe point shy Canadian operator Telus’s network of a perfect score Excellence in download speeds appears to be Japan’s au is our Global Winner for 4G something of a Canadian specialty, with Telus Availability, with our 4G users on its networK being the sole Global Winner with a score of spending a staggering 99% of their time 75.8 Mbps and its closest rival being its connected to a 4G signal. It seems that Japan, Canadian peer, Bell. thanKs to its hyper-dense 4G networKs, is the country to be in for 4G Availability as the two Japan’s SoftBank is number one in the world operators with the next highest scores — NTT for Voice App Experience DoCoMo and newcomer Rakuten — also hail from there. SoftBanK has squeezed past the competition to become our Global Winner for Voice App Experience, with a score of 83.6 points out of a possible 100. The top of our table for this measure of the mobile experience was dominated by operators from Japan, South Korea and the Netherlands — out of our 12 Global Leaders for Voice App Experience, the only operators not to hail from these three countries were Taiwan’s FarEasTone and Belgium’s Proximus. 3 Global Mobile Network Experience Awards 2020 Our Metrics 10th Anniversary Opensignal Global Awards 2020 The Global Winners and Leaders 2020 2020 Global Global WINNER LEADERS SoftBank KPN NTT DoCoMo 3 T-Mobile Japan Netherlands Japan Austria Netherlands Vodafone Swisscom StarHub Singtel Netherlands Switzerland Singapore Singapore Video A1 Experience Austria Proximus Magenta-T M1 Telekom Belgium Austria Singapore Germany SK telecom KT Tele2 KPN South Korea South Korea Netherlands Netherlands SoftBank LG U+ NTT DoCoMo Rakuten FarEasTone Japan South Korea Japan Japan Taiwan Voice App Experience au Vodafone T-Mobile Proximus Japan Netherlands Netherlands Belgium Bell Rogers KPN Singtel Canada Canada Netherlands Singapore Telus SK telecom Vodafone LG U+ Canada South Korea Netherlands South Korea Download Speed T-Mobile StarHub NTT DoCoMo Experience Netherlands Singapore Japan T-Mobile Singtel KPN Ooredoo Netherlands Singapore Netherlands Qatar Swisscom LG U+ M1 Salt KT Switzerland South Korea Singapore Switzerland South Korea Upload Speed Experience SK telecom StarHub Vodafone Sunrise South Korea Singapore Netherlands Switzerland Rakuten SoftBank Smartfren TPG Japan Japan Indonesia Singapore au NTT DoCoMo LG U+ Verizon Japan Japan South Korea USA 4G Availability Jio SK telecom Tele2 India South Korea Netherlands 10th Anniversary Opensignal Global Awards 2020 Global Rising Stars most improved 2020 Global RISING STARS Metfone Banglalink Al-Madar Airtel Zain Jazz Cambodia Bangladesh Libya Sri Lanka Saudi Arabia Pakistan Indosat U Mobile Claro TrueMove H Claro Entel Indonesia Malaysia Colombia Thailand Argentina Chile AIS Claro Vodafone Vietnamobile DTAC Movistar Thailand Costa Rica India Vietnam Thailand Colombia Video Experience Movistar Libyana Movistar MobiFone Vinaphone Airtel Peru Libya Uruguay Vietnam Vietnam Bangladesh Ufone Globe 3 Airtel Grameenphone Claro Pakistan Philippines Indonesia India Bangladesh Uruguay Metfone STC Claro Spark Ooredoo Etisalat Cambodia Saudi Arabia Colombia New Zealand Qatar United Arab Emirates AIS U Mobile Vivacom Claro AT&T Mobily Thailand Malaysia Bulgaria Argentina USA Saudi Arabia Indosat Claro MobiFone SmarTone A1 Claro Download Indonesia Uruguay Vietnam Hong Kong Austria Costa Rica Speed Banglalink Libyana Idea Sprint Vodafone CMHK Experience Bangladesh Libya India USA India Hong Kong du Movistar 3 Telenor Iliad Telus United Arab Uruguay Indonesia Bulgaria Italy Canada Emirates Metfone Claro Movistar Jazz Etisalat Tigo Cambodia Colombia Uruguay Pakistan Egypt Colombia Banglalink WE Indosat Swisscom Vodafone Movistar Bangladesh Egypt Indonesia Switzerland Turkey Chile Libyana Al-Madar Claro Hutch XL Grameenphone Libya Libya Uruguay Sri Lanka Indonesia Bangladesh Upload Speed U Mobile Smart Axiata MobiFone Ooredoo Telenor du Malaysia Cambodia Vietnam Qatar Myanmar United Arab Experience Emirates AIS Cellcard Claro Vodafone Ufone 3 Thailand Cambodia Costa Rica Egypt Pakistan Indonesia Libyana Hutch Telkom Digi Mobil Vinaphone Claro Libya Sri Lanka South Africa Romania Vietnam Uruguay Ufone MobiFone Mobitel Smart Telenor Robi Pakistan Vietnam Sri Lanka Philippines Myanmar Bangladesh Al-Madar WE O2 Vodafone Vodafone Etisalat Libya Egypt Germany Egypt Turkey Egypt 4G Availability Banglalink Grameenphone Orange eir Iliad MPT Bangladesh Bangladesh Egypt Ireland Italy Myanmar Claro Free Mobile U Mobile Oi Tele2 Movistar Costa Rica France Malaysia Brazil Russia Costa Rica For the first time Opensignal has ranKed the world's operators using our leading measures of mobile networK experience. While we have previously made global comparisons, for example in our The State Of Mobile NetworK Experience 2020: One Year Into The 5G Era report, these have always been at the country- level. Our analysis kicks off by comparing operators’ scores from the first half of 2020. LooKing at the results across all five metrics, some operators have done exceptionally well, and they consistently come from a small number of countries. For example, T-Mobile Netherlands tied for first place with Austria’s A1 on Video Experience while also placing as a Global Leader for Voice App Experience, Download Speed Experience and Upload Speed Experience. In addition, it is a Global High Performer for 4G Availability. However, only its joint win on Video Experience differentiated T-Mobile Netherlands from two of its rivals: Vodafone Netherlands and KPN. Japan’s long-established operators have also done well — SoftBanK is the Global Winner for Voice App Experience, placed as a Global Leader for both Video Experience and 4G Availability and is one of our Global High Performers for Download Speed Experience. Similarly, au is our Global Winner for 4G Availability while also being a Global Leader for Voice App Experience and a Global High Performer for Video Experience and Download Speed Experience. Finally, NTT DoCoMo is a Global Leader in four out of five of the measures of the mobile experience that we have analyzed in this report. The newcomer to Japan’s mobile market — RaKuten — is a Global Leader in both Voice App Experience and 4G Availability and unliKe its peers it is a Global High Performer for Upload Speed Experience. Over in South Korea, SK Telecom had the most success, placing as a Global Leader across four categories and as a Global High Performer for Video Experience. The latter was the only point of differentiation as far as our award categories are concerned between it and LG U+, which did not place in any of the three award categories for Video Experience. KT had less success, picking up two Global Leader accolades and placing as a Global High Performer in two other metrics. 6 Mobile Network Experience Global Awards 2020 Our Metrics Singapore’s operators have also done well — both StarHub and Singtel are Global Leaders in three categories — Video Experience, Download Speed Experience and Upload Speed Experience.