City of Portland Annex B - Communications PORTLAND BUREAU OF EMERGENCY MANAGEMENT Jo Ann Hardesty, Commissioner Courtney Patterson, Interim Director 9911 SE Bush Street, Portland, OR 97266 • (503) 823-4375 • Fax (503) 823-3903 • TTY (503) 823-6868 ACKNOWLEDGEMENTS Many individuals across both the City of Portland and its regional partners contributed significant time and effort towards this Annex. Personnel from the City of Portland’s Bureau of Technology Services (BTS) went the extra mile to provide information during face-to-face interviews and to review multiple versions of this Annex. Without these individuals the production of a detailed and comprehensive communications system index would have been almost impossible. The list of subject-matter experts who donated time and energy to work on this Annex includes: Bureau of Technology Services Portland Police Bureau (PPB) Portland Bureau of Emergency (BTS) Management (PBEM) Josh Goldschmidt Janelle Bentley Sarah Allison (Now with Troy King Clackamas County) Karen Bourbonnais Anthony Zanetti Anne Castleton Matt Cavaness Jonna Papaefthimiou Quang Chu Portland Fire & Rescue (PF&R) Courtney Patterson Karl Larson Frank Del Carlo Greg Locati Robert Root III Bureau of Emergency Mike Meissner Don Russ Communications (BOEC) Lee Nichols Mike Grimm Portland Water Bureau (PWB) Mike Nichols Murrell Morley Kim Anderson Bob Ochs Todd DeWeese Christopher Paidhrin Roger Hediger Erin Poole Cameron Rutis Brian Ventura Dave Vu PBEM would also like to acknowledge Washington County (Oregon) and the City of Seattle, Washington. Their versions of this annex (Annex D and ESF #2, respectively), provided excellent models for many of the new and updated sections of this annex. The section on how to efficiently use sparse communication resources in times of high loads was borrowed almost entirely from Washington County’s Functional Annex D – Communications (dated January 22, 2018). TABLE OF CONTENTS Acknowledgements . 2 Introduction and Background . 5 Purpose...................................................................................................................................................................................................................................5 Scope .......................................................................................................................................................................................................................................5 Objectives .............................................................................................................................................................................................................................5 Situation and Assumptions . 5 Situation .................................................................................................................................................................................................................................5 Assumptions .......................................................................................................................................................................................................................6 Concept of Operations . 7 Incident Response ...........................................................................................................................................................................................................7 Readiness and Coordination Thresholds .........................................................................................................................................................7 Routine Operations ........................................................................................................................................................................................... 7 Enhanced Operations ...................................................................................................................................................................................... 8 Partial Activation ................................................................................................................................................................................................. 8 Full Activation ....................................................................................................................................................................................................... 9 City of Portland Communication Systems......................................................................................................................................................9 IP Networking and Internet Connectivity ............................................................................................................................................ 9 Conventional Telephony and Paging ...................................................................................................................................................10 Wireless Telephony and Data ....................................................................................................................................................................11 Semi-Autonomous Data Networks ........................................................................................................................................................12 Crisis Information Management Systems ...........................................................................................................................................12 Satellite Communications ............................................................................................................................................................................13 Radio Systems .....................................................................................................................................................................................................14 Auxiliary Communications (AUXCOMM) .............................................................................................................................................15 Mobile / Portable Communications Assets .......................................................................................................................................16 Assets Available through Mutual Assistance ....................................................................................................................................17 Communications Systems Outage Reporting .......................................................................................................................................... 20 Maximizing Resources During A Crisis ........................................................................................................................................................... 20 General Resource Prioritization ................................................................................................................................................................21 Best Practices to Mitigate Communications Limitations ...........................................................................................................21 Hazard Scenarios .......................................................................................................................................................................................................... 22 Responsibilities of All City Offices and Bureaus ..............................................................................................................................24 Primary Bureaus .................................................................................................................................................................................................24 Supporting Bureaus ........................................................................................................................................................................................26 Key External Partners ......................................................................................................................................................................................27 Communications System Resiliency and Interoperability . .28 Voice Communications Resiliency and System Fail-Over ................................................................................................................. 28 Trunked Digital Radio System ..................................................................................................................................................................28 VoIP Telephony ..................................................................................................................................................................................................29 Public Switched Telephone Network (PSTN) Connectivity ......................................................................................................29 Satellite Telephony and Data .....................................................................................................................................................................30 Data Communications Resiliency and System Fail-Over ................................................................................................................... 30 IP Networks ..........................................................................................................................................................................................................30