November 2011 Issue Change Underway CONTENT at PostEurop Plenary Assembly in Istanbul • NEWS IN BRIEF 2 PostEurop’s plenary assembly hosted by • THE AssOCiatiOn 3 Turkish Post in the beautiful and vibrant • sOCiaL enVirONMent 5 city of Istanbul, Turkey was appropriately themed ‘Change for the Better’. The industry • OPeratiOns 6 is constantly evolving and it impacts our • MarKET 8 activities both at European and International • EUROPEAN PROJECTS 9 level. Hence, this second “carbon neutral” • ACKNOWLEDGEMents 10 Plenary Assembly provided members with the perfect opportunity to listen and engage in various discussions in the presence of our stakeholders including the Universal Postal Union (UPU) and CERP - the European Committee for Postal Regulation. PostEurop Reform Underway UPCOMING MEETINGS The Plenary Assembly began with presentations and discussions on PostEurop’s Reform process agreed in the last Vaduz Plenary Assembly. The discussion concluded with members endorsing the reports presented by respective task groups and look forward to the final steps at the next Plenary Assembly in Belgrade, Serbia. > Continued on page 3 Photo GALLerY PLenarY AssembLY • 23 NOV - Postal Directive WG meeting, Copenhagen, Denmark • The next PostEurop Plenary Assembly • PostEurop photos can be viewed by • 24 NOV - EAC, Copenhagen, Denmark will be held in Belgrade, Serbia on selecting the following link www. • 23-24 NOV - AES Forum, Talinn, 25-26 April 2012 posteurop.org/paistanbul1 Estonia • Hosted by the Public Enterprise PTT • 23-24 NOV - Leonardo Da Vinci Communications “Srbija” Program – Multilateral Visit to Correos • For more information please contact y Telégrafos, Madrid, Spain [email protected] • 30 NOV - Environment WG meeting, Paris, France • 8 DEC - 85th PostEurop Management Board meeting, Brussels, Belgium Info & Subscription on: www.posteurop.org If you have any comments or any questions about this newsletter or if you would like to contribute to the content please contact: [email protected] / Written, edited and produced by PostEurop A.I.S.B.L. - 34 Boulevard de la Woluwe, B-1200 Brussels - Belgium November 2011 Issue 2 From The Editor News IN BrieF Dear Members and • Exemplary personnel policies at Deutsche Post DHL win multiple awards. Colleagues, Deutsche Post DHL has just received two awards for its human-resources policies. The Group’s diversity management was honored with the first-ever German Diversity In this issue of Award 2011, which was presented under the motto of “Thinking, Talking, Acting and PostEuropNEWS, we Working Together - Diversity as an Opportunity.” The award was sponsored by the are happy to share German business magazine Wirtschaftswoche, the consultancy McKinsey&Company and the consumer business Henkel. The price was awarded in four categories outcomes of the to companies, individuals and innovative projects that encourage a working recent PostEurop Plenary Assembly environment characterized by diversity in Germany. which took place in the vibrant city of Istanbul in Turkey. With the largest • Itella’s second set of statutory labor negotiations concluded. The second set number of participants attending this of statutory labor negotiations, included in Itella’s cost-cutting program of EUR 100 well-organized event, members look million, has been concluded. Upon the conclusion of the negotiations, the staff reduction need was specified as 253 person-work-years. forward to the next plenary in April. • Austrian Post acquires a 26% stake in PostMaster s.r.l., Romania. October 20, Beyond the plenary, various Committees 2011 marked the closing of Austrian Post’s acquisition of a 26% stake (including and Working groups have been actively an option to increase this shareholding to 100% over the next two years) in the working to continue addressing issues Romanian firm PostMaster s.r.l. After entering the Hungarian, Slovakian and Croatian in postal industry related areas. The letter mail markets, Austrian Post is now also represented in Romania. This comprises a further step in the company’s growth strategy and an entry into one of the largest Operational Committee have held markets in the CEE region. The two parties have agreed not to disclose any details various activities the last quarter and about the purchase price. have given us some insights from eye- opening Crisis Management issues to • Royal Mail Welcomes Ofcom’s Major Review and believes that the proposed new best practices in our Retail Network. approach from Ofcom is a significant step towards securing the future of the six- day-a-week, one-price-goes anywhere Universal Service to 29 million UK homes and businesses. Ofcom notes in its review that the obligations that apply to Royal Mail in The Market committee and especially respect of the Universal Service exceed those that apply in most other countries in our Stamps and Philatelists experts Europe. can be proud of their EUROPA success story. This also means that the stakes • The Estonian Post has launched the Electronic Mail Centre service enabling are raised and our experts have high customers to send and receive e-registered letters and to track their status. There is ambitions for the next campaign as no need any more to print the registered letters, to envelope them and post in the post office. they look to further develop EUROPA’s potential. We can certainly say that • A Carbon Neutral PostEurop Plenary Assembly supporting Reforestation. Key to EUROPA is much more than just about postal leadership across the industry is the need to raise environmental and climate stamps, it is the essence of what awareness across all activities as the postal industry continues to grow, diversify, PostEurop members are all about. innovate and touch the lives of millions of people. Leading by example, PostEurop has agreed to continue to hold a carbon neutral plenary assembly for the second consecutive year by partnering with South Pole Carbon Asset Management. We hope that you enjoy this issue and look forward to your feedback and contribution. Cynthia Wee Communications Manager [email protected] If you have any comments or any questions about this newsletter or if you would like to contribute to the content please contact: [email protected] - More info on: www.posteurop.org November 2011 Issue The Association 3 > Continued from frontpage UPU Roundtable The International Affairs Committee (IAC) lead by Elena Fernandez was instrumental in the preparation and coordination of the UPU regional roundtable for the European region. A special all-day joint meeting between the IAC and UPU & Restricted Union’s working group helped members prepare for the upcoming session. presented in the upcoming UPU In the presence of our esteemed UPU Congress, to be held in Doha from 24 delegation, headed by Mr. Eduoard September till 15 October 2012. Dayan, Elena Fernandez together with Jan Sertons orchestrated the Plenary Assembly Dinner seventh of a series of UPU round To conclude the first day, a special tables happening across the world. dinner was organized at the Istanbul Members namely CTT Correios, Chamber of Commerce restaurant Posten Norge, Hellenic Post, Poczta hosted by the Turkish Post. Guests Polska, PTT Communications “Srbija”, were greeted by the mesmerizing the Royal Mail, Russian Post, Turkish traditional “whirling dervishes” PTT and Swisspost engaged in two performance. During the dinner, important discussions. PostEurop presented the EUROPA Jury Award followed by the The first panel discussion focused announcement and celebration of A special thank you on views and lessons learnt from the winners from this year’s EUROPA the Nairobi Postal Strategy. This Stamp competition (see page 8). As host, PTT Turkish Post team was followed by the second panel focussed on the Doha Postal Strategy. warmly welcomed all delegates UPU candidates Members had the opportunity at the charming and beautiful The second day of the plenary to express their view on the new city of Istanbul. The plenary began with a summary of the UPU strategy as well as the specific also received much attention Roundtable session followed by aspects that should be taken into including a special address by presentations and debate from UPU account in the next cycle in order to candidates for Director General, Ms the Turkish Minister of Transport improve the implementation of the Serrana Bassini and Ambassador and Communication himself, Mr. Strategy: prioritization, allocation of Bishar Hussein and candidates for Binali Yildirim. responsibilities, focusing on projects Vice Director General, Mr. Pascal with added value to our business and Clivaz and Mr. Dennis Delehanty. The generosity and hospitability improvement of the measurement The rest of the day was dedicated to of PTT Turkish Post ensured methodology were some of the issues PostEurop internal matters. another successful plenary and highlighted. In addition, the priority members look forward to the areas identified by members were Welcoming the Vatican Post mainly standard development. next Plenary Assembly which The PostEurop community officially will take place in Belgrade, welcomed its 50th member, the A presentation on how the different Serbia on 25 and 26 April 2012 Vatican Post. The Reverend Attilo DPS goals should be prioritized hosted by PTT Communications Riva, Head officer of Vatican Post, was made, however, the European “Srbija”. acknowledged that this will be an priorities where going to be presented exciting and fruitful co-operation for at a later meeting during the CA with the Vatican Post. the rest of the Restricted Unions. > Turn to page 4 for pictures of the Plenary The final version of the DPS will be Assembly in Istanbul. If you have any comments or any questions about this newsletter or if you would like to contribute to the content please contact: [email protected] - More info on: www.posteurop.org November 2011 Issue The Association 4 Clockwise: M. Vercesi & J-L. Delcroix (La Poste de Monaco), J-P. Forceville & O. Tural (PTT Turkish Post), B. Szebeny (PostEurop), Observers from Qatar General Postal Corp. Top: Winning table at PostEurop Dinner Right: G.