2014 ANNUAL REPORT Forward together…® 02 OVERVIEW OF 2014 06 THE GROUP IN 2014 Chairman’s message / p.07 2014 Key figures / p.12 Shareholder information / p.14 Strategy and line of services / p.16 18 THE GROUP’S CORE BUSINESSES A comprehensive line of services / p.19 Infrastructure services / p.20 Application services / p.22 Industrialized service centers / p.24 Management and organization consulting / p.26 28 RESPONSIBLE AND SUSTAINABLE DEVELOPMENT A socially responsible Group / p.29 An actively committed Group / p.30 34 REFERENCES 35 REFERENCE DOCUMENT Group businesses / p.38 Corporate Social and Environmental Responsibility Report / p.51 Consolidated financial statements / p.59 Company financial information / p.80 Combined Shareholders’ Meeting of June 4, 2015 / p.83 General information concerning the company, its capital and its administration / p.100 Table of concordance / p.108 Glossary / p.109 A number of staff members kindly allowed us to take photos of them at work for this annual report. We would like to thank them. This report presents a glimpse of our 21,000m2 of infrastructure the 4,080 people behind the Group’s achievements in 2014. €355.2 m 10% 2014 2014 REVENUES OPERATING PROFIT NEURONES, 30 YEARS OF PROFITABLE GROWTH With over 4,000 employees and revenues of e355 million, NEURONES boasts a prime position on the French market: • in the top 12 Consulting and IT Services companies, • one of the top 10 companies in the sector listed on the Paris Stock Exchange (including technology consulting companies), in terms of market capitalization. Created from scratch in 1985 and listed since 2000, the Group has: • experienced 30 years of rapid, profitable growth, • formed a proven, solid core, mainly through organic growth, • joined forces with about ten companies with complementary core businesses through external growth, • more than doubled in size over the past seven years. NEURONES has grounded its enduring success on a continually tailored line of services, a dynamic human resources policy and a novel, attractive organization of shareholder-entrepreneurs. €23.6 m 4,082 2014 STAFF NET PROFIT AT 12/31/2014 Forward together…® 01 OVERVIEW OF 2014 Highlights and key achievements Infrastructures / Applications / Consulting 02 Forward together…® HIGHLIGHTS AND KEY ACHIEVEMENTS OVERVIEW OF 2014 SELECTED 2014 At its annual conference, The group is expanding its PROJECTS EasyVista awarded the businesses in the Western For a French defense and security ser- honorary title of France and has vices company: creation of the first cy- ber-defense military training system, “2014 Partner opened a new within the framework of the “Cyber De- fense Pact” established by the French De- of the Year” SAP service fense Minister. The aim is to test the en- to NEURONES’ entity center tire chain of command (from crisis specialized in IT management to the technical aspects), in in Angers, dedicated to the event of a cyber-attack. Services pro- Management. vided: a support infrastructure, three net- Third-Party Application works to implement the attack scenarios, Maintenance (TPAM) for dedicated coordination environments, ules: sales, finance, management control, SAP solutions, with a crisis management, investigation and, of logistics, quality, etc. course, many specific developments (ani- specialized “Abap mation software, analyzes, malicious development” unit. codes). Project completed in under three For a French banking company: imple- months (200 man/days). mentation of a skills development plan in order to improve its service quality and consolidate the control of its information For a leading food distribution compa- system. Scope concerned: processes (no- ny: supporting its fresh-produce distribu- tably ITIL), technical changes and also the tion branch in deploying SAP, including management of projects linked to the Abap development (specific SAP lan- Production Department (design and deliv- guage). The project covered many mod- ery of business and business-line pro- jects linked to banking services). NEURONES’ business dedicated to IT For a supplementary pension compa- ITIL certification ny: review of the strategy and implemen- infrastructures tation of a series of projects: definition for the training sponsored the and deployment of the business manage- ment process (to facilitate general man- business: agement decision-making), optimization annual of workload plans and improvement of training center certified convention the services provided to business depart- by APMG and Pearson ments. Vue and test centers for of the Club of obtaining certification Infrastructure For a major French banking group: sup- (Microsoft, Cisco, Citrix, port for users following the migration VMware, ITIL, etc.). and Production from Office 2003 to Office 2013 (Word, Excel, PowerPoint, Outlook, Access, Managers OneNote). Design of different training op- (CRIP), which brought tions for 45, 000 employees: educational For the European leader in the duty- tools, e-learning modules, thematic work- free sector: implementation of an out- together more than shops for experts; the training program sourcing contract for a five-year period, 2,000 players in was accompanied by a communication within the framework of the transforma- campaign (production of a video present- tion of the company’s IT infrastructure to the sector . ing the project and an electronic newslet- cloud mode. The aim is to outsource, ter). standardize and secure part of the infra- Forward together…® 03 HIGHLIGHTS AND KEY ACHIEVEMENTS OVERVIEW OF 2014 Validation of the PASSI Certification first VeX (French certification (Validated as Service Provider Expertise) for Auditing Information System Security) issued certification by ANSSI (French National steps Agency for Information for the Hana SAP solution System Security) obtained (method for classifying, for the Group’s specialist storing and reading large entity. data volumes). and advice for the public sector bodies in Information System: deployment of a spe- Creation of a charge of the competitive dialog. cific team (8 administrators), a dedicated space, constant supervision (24 / 7) and joint venture a Service Delivery Manager. For a leading company in the credit-in- in Africa surance sector: bilingual support (Eng- for IT security, production lish and German) for a group expanding For a social welfare organization: ad- its international business: outsourcing vice and assistance for the implementa- outsourcing and cloud contract concerning 2,600 users on 20 tion of a new online service: definition computing. The aim sites in Germany, Austria, the Czech Re- and deployment of the line of services on public, Romania, Russia, Slovakia and the website in order to explain the admin- is to be the leader Switzerland. istrative procedures, provide better cus- on the continent by 2019. tomer service and pool costs. For one of the largest French auditing, structure and to stabilize critical applica- consulting and financial service com- tions (notably customs applications). panies: implementation of a collabora- “SAP PCoE” tive Microsoft cloud (Office 365) solution in hybrid mode (both “online” and “lo- (Partner Center cal”), in order to ensure secure informa- For business services company: rede- tion sharing. Priority constraint: data se- of Expertise) sign of the Information System, to support curity and confidentiality. the digitalization of restaurant vouchers: certification issued management of the restaurant-voucher by the auditing lifecycle from creation to cancellation. This department of SAP. program also involved the management of For a major company in the energy gift cards. sector: support for the marketing depart- This certification ment in developing a new electricity-con- demands a high level sumption line of services: strategic mar- ket positioning, engineering, coordination of expertise as regards For a regional organization in the of stakeholders and deployment among health sector: support for an innovative the Support Center. sales teams. healthcare project aimed at fostering bet- ter coordination and delivery of health- care treatments: contribution to the stra- tegic and operational framework of the For a major supermarket chain: opera- system, support in managing the process tion and administration of level 2 of the 04 Forward together…® HIGHLIGHTS AND KEY ACHIEVEMENTS OVERVIEW OF 2014 FIRST STEPS INTO INTERNATIONAL MARKETS Launch of a new line of services in Tunis: the inauguration of TUNISIA ROMANIA SINGAPORE 129 employees* 67 employees* 27 employees* “Cloud Temple * At december 31, 2014 Tunisia” was attended by the Tunisian Minister for For an aerospace company: support for der management and power distribution Higher Education, 6 different projects in the fields of: report- management systems. ing (implementation of a support and train- Scientific Research ing system), production tools (manage- and ICT. ment, training), HR solutions (creation, For one of the leading French compa- modification and adaptation of e-learning nies in the field of electrical engineer- content), CRM (formatting of online help ing, information and communication for tablets), specific applications (securing Presentation of the systems: implementation of a custom- and simplifying management processes) ized solution that combines the DataCon- and ERP (asset management). new Mobile version® solution (developed by the group) with an additional “storage” solu- Management tion (three-year contract, currently being For a French bank: management of IT extended to