Installation Guide Worksoft Certify® Worksoft, Inc. · 15851 Dallas Parkway, Suite 855 · Addison, TX 75001 www.worksoft.com · 866-836-1773 Worksoft Certify Installation Guide Version 11 © Copyright 2020 by Worksoft, Inc. All rights reserved. Worksoft is a business name of Worksoft, Inc. Information in this document is subject to change and revision without notice. The software described herein may only be used and copied as outlined in the Software License Agreement. No part of this manual may be reproduced by any means, electronic or mechanical, for any purpose other than the purchaser’s personal use, without prior written permission from Worksoft. Worksoft provides this documentation “as is” without warranty of any kind, either express or implied. Worksoft may revise information in this document without notice and does not represent a commitment on the part of Worksoft, Inc. Worksoft, Inc. may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents except as expressly provided in any written license agreement from Worksoft, Inc. Patent Worksoft Certify® U.S. Patent No. 7,600,220 Trademarks Worksoft Certify® is a registered trademark of Worksoft, Inc. Microsoft Office® is a registered trademark of Microsoft Corporation in the United States and/or other countries. Microsoft® is a registered trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks and trade names mentioned in this guide are the property of their respective owners. Third-Party Copyrights This product includes software developed and copyrighted by the following persons or companies: Reprise License Manager™ Data Dynamics, Ltd., ActiveReports Microsoft® Enterprise Library Infragistics® NetAdvantage® Apache Logging Services log4net Antlr ANTLR The above copyright holders disclaim all responsibility or liability with respect to its usage or its effect upon hardware or computer systems. PN WCIG 1101912 013120 Table of Contents Chapter 1 Before You Install Worksoft Certify . 7 Overview . 8 Worksoft Certify Enterprise Package . 9 Worksoft Certify Deployment . 9 Worksoft Certify Services . 10 Preparing Your System . 10 Setting Up Your Licensing . 11 Existing Reprise License Manager Customers . 11 Installing the RLM License Manager . 11 Installing Your Worksoft License Keys . 14 Configuring Windows Firewall Settings . 17 Viewing License Usage . 22 Installing a Temporary Standalone License Key . 24 Preparing the Database . 24 Overview . 24 Creating a Certify Database . 25 Populating Your Certify Database . 26 Populating Your Database with the SAP MasterContent Database . 26 Populating Your Database with the Apply.exe Tool . 26 Transaction Log Settings . 27 Next Step . 27 Chapter 2 Configuring Your SAP Environment . 28 Overview . 29 Configuring the SAP GUI . 29 Enabling SAP GUI High Speed Connection . 30 Configuring the SAP Application Server . 30 Next Step . 33 Chapter 3 Installing and Configuring Worksoft Certify . 34 Installing Worksoft Certify Client . 35 Configuring Worksoft Certify Client . 37 Next Step . 39 Worksoft Certify Installation Guide 3 Chapter 4 Distributing Installation Files . 40 Distributing Worksoft Certify Installation Files . 41 Chapter 5 Upgrading Your Worksoft Certify Client Version . 42 Testing the Worksoft Certify Upgrade Release . 43 Upgrading Your Database . 43 Upgrading Your Worksoft Certify Version . 44 Chapter 6 Installing Worksoft Certify Client into a Citrix Environment . 45 Overview . 46 Configuring Your Citrix Server . 46 System Requirements . 46 Installing Worksoft Certify Client to a Citrix Server . 47 Accessing Worksoft Certify Through the Citrix Client . 50 Troubleshooting . 51 Chapter 7 Installing Worksoft Certify Client in a Windows Terminal Server Environment . .52 Configuring Your Terminal Server . 53 System Requirements . 53 Installing Worksoft Certify Client to Your Terminal Server . 53 Chapter 8 Maintaining Worksoft Certify . 57 Database Maintenance . 58 Creating Additional Databases . 58 Switching Databases . 58 Chapter 9 Uninstalling Worksoft Certify . 60 Overview . 61 Uninstalling Worksoft Certify Client . 61 Chapter 10 Preparing Your System for Worksoft Certify Services . 63 Overview . 64 Worksoft Certify for Automators . 64 Worksoft Certify Results API . 64 System Requirements . 64 Configuring Your Application Server . 64 Adding Roles and Features . 65 Configuring the Web Server Role (IIS) . 71 Configuring Application/Json Mime-Type Compression . ..