City of Calabasas Request for Proposal for Public Transportation Services Statement of Qualifications Due: May 5, 2016 PROPOSAL TO City of Calabasas FOR Public Transportation Services, Statement of Qualifications Dated: May 5, 2016 SUBMITTED TO: SUBMITTED BY: City of Calabasas MV Transportation, Inc. Maricela Hernandez, City Clerk and all subsidiaries, joint ventures, Administrative Services Dept. partnerships and affiliates 100 Civic Center Way 5910 N. Central Expy., Suite 1145 Calabasas, CA 91302 Dallas, TX 75206 Telephone: 972.391.4600 Telephone: 818.224.1302 MV Transportation, Inc. is a federal contractor or subcontractor which complies fully with Executive Order 11246, as amended, and the applicable regulations contained in 41 C.F.R. Parts 60-1 through 60-60; 29 U.S.C. Section 793 and the applicable regulations contained in 41 C.F.R. Part 60-741; 38 U.S.C. Section 4212 and the applicable regulations contained in 41 C.F.R. Part 60-250 and/or 60-300; and 29 CFR Part 471, Appendix A. MV is an Equal Employment Opportunity/Affirmative Action Employer. May 2, 2016 Ms. Maricela Hernandez, City Clerk City of Calabasas 100 Civic Center Way Calabasas, CA 91302 Dear Ms. Hernandez: MV Transportation, Inc. and all subsidiaries, joint ventures, partnerships and affiliates, (or “MV”) greatly appreciates the opportunity to submit its statement of qualifications and fee schedule in response to City of Calabasas Request for Proposal for Public Transportation Services. These documents are provided in separate sealed envelopes as required. I am hopeful that MV’s demonstrated breadth of experience and tenure in the industry offers assurance that it is a stable and qualified partner. For the past five years, MV Transportation, Inc. has successfully managed the Public Transportation services. MV is committed to providing excellent public transportation in the City of Calabasas, and knows how important partnership is in ensuring that service meets the City’s standards I am authorized to bind the company contractually and make representations for MV Transportation, Inc., to include all its subsidiaries, joint ventures, partnerships, and affiliates (the bidding entity). If awarded the contract, the Contracting Party will be MV Public Transportation, Inc. Your primary contact for this procurement is Mr. George Lee (Director of Business Development) and can be reached any time of day at (310) 908-7150 (phone) or [email protected] (email). Additionally, Mr. Joe Escobedo (Senior Vice President) will serve as your secondary contact; he can be reached any time of day at (623) 340-3209 (phone) or [email protected] (email). Mr. Joe Escobedo and Mr. Fadi Chakbazof (Regional Vice President) are the individuals with the authority to negotiate for MV Transportation, Inc. Fadi can be reached at (626) 622-6940. 479 Mason Street | Suite 221 | Vacaville, CA 95688 | P 707.761.8220 | F 707.446.4177 | www.mvtransit.com Page 2 of 2 Please direct all correspondence related to this and all future procurements to MV’s bid office located at 479 Mason Street, Ste. 221 Vacaville, CA 95688. The individuals named above can also be reached at this address. MV looks forward to discussions with the City regarding its statement of qualifications and fee schedule. MV acknowledges receipt of Response to Inquiries (posted 4/5/16), the Bulletin (posted 4/27/16), and confirms that the proposal contained herein will be valid for a one hundred twenty (120) day period. Thank you for your consideration; I encourage you to select MV Transportation as your continued partner for the provision of the Calabasas services. We look forward to working with you throughout this procurement. Sincerely, Amy Barry Senior Vice President 479 Mason Street | Suite 221 | Vacaville, CA 95688 | P 707.761.8220 | F 707.446.4177 | www.mvtransit.com Proposal for the Operation & Maintenance of Public Transit and Transportation Services for the City of Calabasas Table of Contents 1. Statement of Qualifications ............................................................................................................................... 3 1.1. Company Information ................................................................................................................................. 3 a. Company Name............................................................................................................................................. 3 b. Doing Business as MV Transportation, Inc. ......................................................................................... 3 c. Address ............................................................................................................................................................. 3 d. Company Website URL ............................................................................................................................... 3 e. Diversity Certifications (if applicable) ................................................................................................... 3 1.2. Company Contact Person .......................................................................................................................... 3 a. Contact Name ................................................................................................................................................ 3 b. Contact Telephone Number ..................................................................................................................... 3 c. Contact Email ................................................................................................................................................. 4 d. Final Decision Makers .................................................................................................................................. 4 1.3. Staffing Plan and Organization Chart ................................................................................................... 4 1.4. Firm Background and Experience ........................................................................................................ 21 1.5. References .................................................................................................................................................... 23 1.6. Qualifications .............................................................................................................................................. 25 a. State of California Department of Consumer Affairs Complaints ........................................... 25 b. State Licenses .............................................................................................................................................. 25 c. Summary of Technical Competence and Qualifications ............................................................. 25 d. Years of Experience ................................................................................................................................... 26 e. Resources to Meet Requirements ........................................................................................................ 26 2. Scope of Services ................................................................................................................................................ 27 2.1. Service Needs Summary ......................................................................................................................... 27 2.2. Service Plan .................................................................................................................................................. 31 a. Fixed Route .................................................................................................................................................. 31 (i) Maintenance Program ......................................................................................................................... 35 b. Communications ........................................................................................................................................ 57 1 Proposal for the Operation & Maintenance of Public Transit and Transportation Services for the City of Calabasas (i) Radio .......................................................................................................................................................... 57 (ii) Telephone ............................................................................................................................................ 59 (iii) Internet and Intranet ....................................................................................................................... 59 (iv) Print Communications .................................................................................................................... 59 c. Customer Information .............................................................................................................................. 59 (i) General Information ............................................................................................................................. 59 (ii) Status of Trip Requests ................................................................................................................... 60 (iii) Emergency Information .................................................................................................................. 60 d. Contractor and Staff Training ...............................................................................................................