London 2012 London Chefs de Mission Dossier Chefs The London Organising Committee of the Olympic Games and Paralympic Games Ltd. One Churchill Place Canary Wharf London E14 5LN R Switchboard +44 (0)20 3 2012 000 Fax +44 (0)20 3 2012 001 london2012.com London 2012 Chefs de Mission Dossier This document and the official Emblems of the London 2012 Games are © London Organising Committee of the Olympic Games and Paralympic Games Ltd (LOCOG) 2007-2011. All rights reserved. Printed at an environmentally aware ISO4001-certified printer on recycled paper. R Contents 1. Introduction .......................................................................................... 10 1.2 Key Dates ............................................................................................ 11 2. Sport and venues .................................................................................. 13 2.1 NPC Services and Relations ................................................................... 13 2.1.1 Team .......................................................................................... 13 2.1.2 Communications ........................................................................... 13 2.1.3 NPC visits .................................................................................... 14 2.1.4 Chefs de Mission Seminar.............................................................. 14 2.2 Pre-Games Training Camps (PGTCs) ........................................................ 16 2.3 Sport services ....................................................................................... 18 2.3.1 Competition venues ....................................................................... 18 2.3.2 Competition schedule .................................................................... 18 2.3.3 Sport equipment ........................................................................... 18 2.3.4 Training venues/training at Paralympic venues ................................. 18 2.3.5 Catering at competition venues ....................................................... 19 2.3.6 Weather information ..................................................................... 19 2.3.7 Filming and photography in venues ................................................. 20 2.3.8 Classification ............................................................................... 20 3. Pre-Games and arrivals .......................................................................... 25 3.1 Accreditation and Sport Entries ....................................................... 25 3.1.1 Registration material sent to the NPCs ............................................. 26 3.1.2 Submission of London 2012 Paralympic Games accreditation data ..... 27 3.1.3 Accreditation data verification ........................................................ 29 3.1.4 Pre-Delegation Registration Meetings (Pre-DRMs) ............................... 29 3.1.5 Pre-Valid Card production and distribution ....................................... 30 3.1.6 Sport Entries process ..................................................................... 31 3.1.7 Delegation Registration Meetings (DRMs) ......................................... 33 3.1.8 Accreditation card validation ......................................................... 34 3.1.9 Venue and zone codes on the PIAC ................................................ 35 1 London 2012 – NPC Chefs de Mission Dossier 3.1.10 Accreditation categories and access entitlements ............................... 36 3.1.11 Accreditation facilities .................................................................... 39 3.1.12 Prime Event Access (PEA) ................................................................ 40 3.2 NPC Support Grants ............................................................................. 41 3.2.1 Support Grant calculation .............................................................. 41 3.2.2 Support Grant payments ................................................................ 42 3.2.3 Additional conditions .................................................................... 42 3.3 Arrivals ................................................................................................ 44 3.3.1 Arrivals and Departures System (ADS) ............................................. 44 3.3.2 Arriving in the UK ......................................................................... 45 3.3.3 UK customs and personal import allowances .................................... 46 3.3.4 Arrivals at Heathrow Airport .......................................................... 46 3.3.5 International arrivals for NPC delegations ........................................ 47 3.3.6 Meet and greet NPC Presidents and Secretaries General ................... 49 3.3.7 Accreditation facilities ................................................................... 49 3.3.8 NPC access to baggage claim areas ............................................... 50 3.3.9 Baggage ..................................................................................... 50 3.3.10 Arrivals at other ports of entry ......................................................... 51 3.3.11 Journey from Heathrow Airport to Villages and Paralympic Family Hotels .. ................................................................................................. 51 3.3.12 Airport parking .............................................................................. 52 3.3.13 Arrivals at the Villages .................................................................... 53 3.4 Customs and Freight .............................................................................. 54 3.4.1 Official customs broker and freight forwarder ................................... 54 3.4.2 Freight forwarding Policies and procedures ...................................... 55 3.4.3 Deliveries to Venues and Villages ................................................... 57 3.4.3.1 Freight and containers delivery windows .......................................... 58 3.4.3.2 Games-time delivery (outside delivery window) .................................. 60 3.4.3.3 Courier deliveries to a venue/Village ............................................... 62 3.4.3.4 Bump-out period ............................................................................ 63 2 London 2012 – NPC Chefs de Mission Dossier 3.4.4 Commodity-specific information ...................................................... 63 3.4.5 Horses ......................................................................................... 68 3.4.6 Guide dogs and assistance dogs .................................................... 71 3.4.7 Medicines and medical devices for human use ................................. 71 4. Settling in ............................................................................................. 73 4.1 Paralympic Villages overview ................................................................. 73 4.1.1 Paralympic Villages introduction ..................................................... 73 4.1.2 Timelines ..................................................................................... 73 4.1.3 Paralympic Villages pre-opening ..................................................... 74 4.1.4 Village allotment ........................................................................... 74 4.1.5 Village check-in process ................................................................. 75 4.1.6 Welcome Centre and first-time arrivals ............................................ 76 4.1.7 NPC guest passes ......................................................................... 77 4.1.7.1 Distribution and use ....................................................................... 78 4.1.7.2 NPC guest passes for dignitaries ..................................................... 78 4.1.7.3 Media guest passes ....................................................................... 79 4.2 Paralympic Villages operations ............................................................ 80 4.2.1 Paralympic Village zones and access control points .......................... 80 4.2.2 Paralympic Village Welcome Centre ............................................... 80 4.2.3 Accommodation in the Paralympic Village ....................................... 81 4.2.4 NPC administrative and medical spaces in the Paralympic Village ...... 82 4.2.5 Paralympic Village Residential Zone ................................................ 85 4.2.6 Paralympic Village food services ..................................................... 87 4.2.7 Paralympic Village transport services ............................................... 90 4.2.8 Paralympic Village Polyclinic .......................................................... 90 4.2.9 Language services ......................................................................... 91 4.2.10 NPC Services Centres .................................................................... 91 4.2.11 NPC Assistants .............................................................................. 93 4.2.12 Chefs de Mission meetings .............................................................. 95 4.2.13 Sport Information Centre (SIC) ......................................................... 96 3 London 2012 – NPC Chefs de Mission Dossier 4.2.14 Resident entertainment and recreation .............................................. 97 4.2.15 Village Plaza................................................................................. 98 4.2.16