OEM 3rd Party Telematics - General Analysis OEM 3rd Party Telematics - General Analysis FIGIEFA Bd de la Woluwe 42 1200 Brussels, Belgium Knobloch & Gröhn GbR Version: 1.0 Burgwall 15 Dated: 4.12.2018 D-44135 Dortmund Germany Page: 1 OEM 3rd Party Telematics - General Analysis Table of Contents Table of Contents .............................................................................................................. 2 1 Executive Summary .................................................................................................... 7 1.1 Requirements for a fair online Repair and Maintenance market ...................................... 7 1.1.1 Annotation: Access technologies via smartphone ........................................................ 9 1.2 Methodology ............................................................................................................... 10 1.3 Timeframe for research, Limits of the Approach ............................................................ 11 1.3.1 Annotation to term “Real Time ability” ....................................................................... 12 1.4 Results ......................................................................................................................... 13 2 Introduction ............................................................................................................. 16 1.5 Field Study: What OEMs can really do ........................................................................... 19 2 Field Study: What OEMs can really do ....................................................................... 20 2.1 The setup of the field study .......................................................................................... 20 2.2 Results and observations for OEM example A ............................................................... 22 2.2.1 OBD2-Adaper ............................................................................................................... 22 2.2.2 On board proprietary telematics system .................................................................... 25 2.3 Results and observation for OEM example B ................................................................. 27 2.4 Summary of the field study ........................................................................................... 29 3 Analysis of OEM Mercedes ........................................................................................ 30 3.1 Technical Capabilities for IAM ....................................................................................... 30 3.1.1 Solution Description .................................................................................................... 31 3.1.2 Access to Data ............................................................................................................. 31 3.1.3 Capabilities by Service ................................................................................................. 32 3.2 Technical Capabilities for OEM ...................................................................................... 33 3.2.1 Description Solution .................................................................................................... 33 3.2.2 Access to Data ............................................................................................................. 35 3.2.3 Capabilities by Service ................................................................................................. 35 3.3 Comparison and Rating................................................................................................. 37 Page: 2 OEM 3rd Party Telematics - General Analysis 3.3.1 Capability to offer a service to the customer .............................................................. 37 3.3.2 Capability to conduct a service with a customer ........................................................ 38 3.3.3 Capability to monitor the need of the thing (the car) for a specific service ............... 39 3.3.4 Capability to actually perform the service on the thing (the car) ............................... 39 3.3.5 Overall Rating .............................................................................................................. 40 4 Analysis OEM General Motors ................................................................................... 41 4.1 Technical Capabilities for IAM ....................................................................................... 41 4.1.1 Description Solution .................................................................................................... 41 4.1.2 Access to Data ............................................................................................................. 45 4.1.3 Capabilities by Service ................................................................................................. 47 4.2 Technical Capabilities for OEM ...................................................................................... 48 4.2.1 Description Solution .................................................................................................... 49 4.2.2 Access to Data ............................................................................................................. 49 4.2.3 Capabilities by Service ................................................................................................. 51 4.3 Comparison and Rating................................................................................................. 51 4.3.1 Capability to offer a service to the customer .............................................................. 51 4.3.2 Capability to conduct a service with a customer ........................................................ 52 4.3.3 Capability to monitor the need of the thing (the car) for a specific service ............... 52 4.3.4 Capability to actually perform the service on the thing (the car) ............................... 53 4.3.5 Rating ........................................................................................................................... 53 5 Analysis OEM PSA ..................................................................................................... 54 5.1 Technical Capabilities for IAM ....................................................................................... 54 5.1.1 Description Solution .................................................................................................... 54 5.1.2 Access to Data ............................................................................................................. 55 5.1.3 Capabilities by Service ................................................................................................. 57 5.2 Technical Capabilities for OEM ...................................................................................... 58 5.2.1 Description Solution .................................................................................................... 58 5.2.2 Access to Data ............................................................................................................. 60 5.2.3 Capabilities by Service ................................................................................................. 61 5.3 Comparison and Rating................................................................................................. 61 5.3.1 Capability to offer a service to the customer .............................................................. 62 Page: 3 OEM 3rd Party Telematics - General Analysis 5.3.2 Capability to conduct a service with a customer ........................................................ 62 5.3.3 Capability to monitor the need of the thing (the car) for a specific service ............... 62 5.3.4 Capability to actually perform the service on the thing (the car) ............................... 63 5.3.5 Rating ........................................................................................................................... 64 6 Analysis OEM Volkswagen ........................................................................................ 65 6.1 Technical Capabilities for IAM ....................................................................................... 65 6.1.1 Description Solution .................................................................................................... 65 6.1.2 Capabilities by Service ................................................................................................. 70 6.2 Technical Capabilities for OEM ...................................................................................... 72 6.2.1 Description Solution .................................................................................................... 72 6.2.2 Access to Data ............................................................................................................. 73 6.2.3 Capabilities by Service ................................................................................................. 74 6.3 Comparison and Rating................................................................................................. 76 6.3.1 Capability to offer a service to the customer .............................................................. 76 6.3.2 Capability to conduct a service with a customer ........................................................ 77 6.3.3 Capability to monitor the need of the thing (the car) for a specific service ............... 77 6.3.4 Capability to actually perform the