Training Module Edition 1.0 Travel Agency Basic Functionality Course Copyright AMADEUS Development Company All right Reserved Edition 1.0 Published & Printed by: Amadeus Pakistan 1st Floor, Service Ext. Club Building Mereweather Road Karachi Fax + 9221 5674682 www.pk.amadues.com Table of Contents Welcome …………………………………………………………….. 1 About Amadeus …………………………………..……………….. 2 Where is Amadeus Located …………………………………….. 3 Course Objectives ………………………………………………… 4 Introduction to the Amadeus Selling Platform Vista………… 5 Where Do I Go for Help ? …………………………..…….. 6 What’s This? ……………………………….…….. 6 How To........ ……………………………….….….. 6 Introduction to Amadeus Vista………..……………….…. 7 Signing In ……………………..………..…………….….…. 8 Signing-In Message..………..………..……………..….…. 9 Signing Out …………………..………..……………….….. 9 Working with the Graphic Page ……..……………….….. 11 Graphic Page Tabs …………... ……..……………….….. 12 Frequently Used Icons …………... ……..……………….. 12 Making a Reservation …………... ……..………………… 12 Create a PNR from a Profile .………..……………….….. 13 Making an Air Booking .……..………..……………….….. 14 Making a Meal Request ...…..………..……………….….. 16 Reserving a Hotel ……………………..……………….….. 17 Pricing the Itinerary …...……..………..……………….….. 19 Printing the Itinerary and Ticket .….…..……………...….. 20 Saving the PNR …………………..…..……………….….. 21 Customizing the Graphic Page ……………………….….. 22 The Command Page.………………………………………………. 23 Working with the Command Page …..……………….….. 24 Speed Mode ……...…………..………..……………….…. 25 Customizing the Command Page..…..……………….…. 27 Amadeus Vista Smart Keys ……..………..…………..…. 27 Public Smart Keys ……………………………….. 28 Creating Smart Keys …………………………….…….…. 29 Testing a Smart Keys …………………..………….….…. 31 Amadeus Basic Functionality Course ………………………... 33 Signing In and Signing Out ………………………………. 34 Practice Training …………………...………………….….. 35 Amadeus Work Areas ……………………….... 36 Displaying the Mini-Office Profile ...……………...….….. 38 Amadeus Information Pages ………………………................... 39 Amadeus Information System (AIS) ...……...…...….….. 40 AIS Scrolling Commands …………………….... 41 Online Help System …………………..……...…...….….. 42 Online Help Scrolling Commands ………..….... 43 Encoding and Decoding….……...…..…………..……….. 45 Encoding City and Airport Names ………..…..... 46 Decoding City and Airport Codes .………..….... 47 Encoding and Decoding Countries …….....….... 47 Decoding States and Provinces …………..….... 48 Encoding and Decoding Airlines..………..….... 48 Encoding and Decoding Equipment……………. 48 Encoding and Decoding Car Companies..….... 49 -i- Encoding and Decoding Hotel Chains..….….... 49 Minimum Connecting Time …………....….….... 49 Date and Time Calculations …..……....….….... 50 Amadeus Air……………............................................................ 51 Availability Displays.……………………….………………. 52 Access Indicators …...………………………….... 55 Availability Options …………………..……..….... 56 Availability Scrolling Commands ...………..….... 57 Dual-City Pair …………………………….....….... 57 Direct Access ………………………………..….... 59 Schedule Display ..………….………………………….….. 61 Timetable Display ..………….……..………………….….. 62 Flight Information ...………….……..………………….….. 64 Timatic ………….………………………………………...… 68 PNR……………............................................................................ 71 Itinerary Elements ..………….……..………………….….. 72 Short Sell …………..………………………..….... 72 Long Sell …...………………………………..….... 72 Waitlist Segment …...………………..……..….... 73 Open Segment ……...………………..……..….... 73 Arrival Unknown Segment …...……………........ 74 Ghost Segment …...………………..……....….... 75 Rearranging Segments ……………..……..….... 75 Name Element ..………….….……..………………….….. 76 Telephone Contact Element ..……..………………….….. 77 Ticketing Arrangement Elements ..……..……………….. 78 Received from Elements ………….……..……………….. 79 End Transaction ………………………….....….... 79 Ignore Transaction ………………………....….... 80 Combining PNR Elements ………..……..……………….. 80 Retrieving a PNR …………………..…………….. 82 Retrieval within a PNR ……..…..……….....….... 82 Search by Flight .…………………..……..……………….. 83 Other / Optional PNR Elements .……………………..….. 84 Other Service Information ……..……….....….... 84 Remarks Elements .…………………..………………..….. 85 General Remark ………………...……….....….... 85 Confidential Remark ….………...……….....….... 85 Itinerary Remark ….……..……...……….....….... 86 Special Service Request .……………………………..….. 86 Meal Request ….……..…….…...……….....….... 87 Special Message ….…….….…...……….....….... 87 Advance Seat ….………..….…...……….....….... 88 Seat Wish ………….……...…….....….... 88 Seat Request ….……..….…..….....….... 89 Seat Maps ……..……..….….…...……….....….... 90 Frequent Flyer ……..……..….….……….....….... 91 Passport Information …….….….……….....….... 92 APIS New SSR DOCS/DOCO/DOCA …...….... 92 Manual ticket Number ……………………...….... 94 Address Elements ………..………………...….... 95 Option Element …………...………………...….... 95 Modifying a PNR …….…...…………………...……...….... 98 Canceling PNR Elements ……..…………...….... 99 Modifying PNR Elements …………………...…... 100 Updating a Name …………….……………...…... 101 Rebooking a Segment ……………………...…... 102 Splitting a PNR ……………………...............…... 103 -ii- PNR History ………….…...…………………...……...….... 104 History Options …...………………...............…... 105 History Codes …...………………...............…..... 106 Amadeus Advance Functionality …...……….………………..... 109 Unaccompanied Minor ..…..………….…………….…..… 110 Non-Homogeneous PNR ..………..…………….….….… 110 Copying a PNR ..………..………….…………….….….… 111 Creating a Group PNR ..………..………….…….….….… 111 Non Homogeneous Condition ..………..………..….….… 112 Splitting Names in a Group PNR .……..………..….….… 113 Printing an Itinerary ……………………..………..….….… 114 Website of NMC Pakistan ……….……..………..….….… 114 Check my Trip …………………….……..………..….….… 114 Avoid multiple entries in single EOT .……..…....….….… 115 Past Date PNR Retrieval ………..……..………..….….… 115 Claiming a PNR consists of two steps .……..………...… 115 Responsible Office ……………….……..………..….….… 115 Married Segment ..……..…………………….…..….….… 116 PNR Security ……………………..……..………..….….… 116 Amadeus Queues …………………………….…………………... 117 Queues ………………………………………………….….. 118 Date Ranges ………...……………...………………….….. 120 Queue Handling ……………………………………….….. 120 Queue Count Entries ……...………...…….…….………... 120 Queue Start Entries ……...………...………………….….. 121 Queue Processing Entries ……...………...…….…….….. 121 Queue Print Entries ……...………...………………….….. 122 Queue Placement ……......………...………………….….. 122 Sending a Queue Message ……......………...………….. 123 Amadeus Fare Quote and Informative Pricing …....……..…... 125 Help ……………………..…………………………..….…... 126 Fare Quote Display …....…………………………..….…... 126 Fare Quote Display Option ………………........... 127 Requesting a Fare Type …....……………..……..….…... 128 Fare Quote Notes …………………..………………….….. 129 Fare Quote Routing .…………………..………...…….….. 129 Currency Conversion …………………..………..…….….. 130 IATA Rates of Exchange …………..………………….….. 130 Mileage Calculation ……….………..………………….….. 131 Excess Baggage Charges …………..……….……….….. 132 Informative Pricing ……………..…..………………….….. 132 Pricing an Itinerary ..…..……………………….... 132 Adding Options ...…...………………………....... 134 Itinerary Pricing …….…………..…..………………….….. 135 Pricing Follow-up transactions ..…..……………. 135 Pricing an Itinerary and creating a TST .………. 135 Pricing Options ……..……………..………….….. 137 Pricing by fare basis ……..………….……….….. 138 Selecting a fare and creating a TST ……….….. 139 Best Buy …………....……………..………….….. 139 Automatic Pricing and Rebooking……………… 139 Pricing and Manual Rebooking ……..……...….. 140 Displaying the Lowest Possible Fare ……...….. 141 Amadeus Email ………………………...……….………………..... 143 Setting up your terminal …………………………..….…... 144 Sending an Email with free flow text message …….…... 144 -iii- Specifying Email title …………………………..…….……. 144 Email Itinerary ………………………………………….….. 144 Email Contact Element……………………………………. 144 Sending Amadeus display ………………………..….…... 144 Requesting a detailed display …….……………………... 145 Sending appended documents ……………………….….. 145 Displaying a particular message ……………………..….. 145 Deleting a Particular message ……………………….….. 145 Adding a reply to address ………………………………... 145 Display a reply to address ……………………………….. 145 Delete a reply to address ……………………………..….. 145 Message Log ……………………………………….….….. 146 Amadeus Email Directory …………………………….….. 146 Printing a message …………………………………….….. 146 Amadeus Hotel.……..…............................................................. 147 Hotel ……………………..……..…………………...….…... 148 Encoding and Decoding a Hotel Chain ……..…. 148 Amadeus Information Pages ....…..……………. 148 Requesting Help ………………..…..……………. 148 Hotel List display ..………………....……………. 148 Hotel availability and rates display ..…...………. 149 Multi-Company Availability and Rates Display…………………………... 150 Room-Type Codes……………………… 152 Bed-Type Codes ………………………. 153 Rate-Type Codes ………………………. 153 Single-Property Display ………………...………. 153 Hotel availability option codes …....…....………. 155 Availability and Rates from a PNR……………… 157 Hotel features display ..………………....………. 157 Hotel terms display …..……………….....………. 157 Hotel Pricing and Features Display……………... 157 Hotel rate change display ..……………..………. 158 Hotel sell ……………….………………....………. 158 Hotel sell option codes ……………….....………. 159 Modifying a hotel element ……………....………. 161 Amadeus Car……………………………………………………….. 163 Car………………………………………………………….. 164 Encoding and Decoding a Car Company.…...… 164 Amadeus Information Pages ....…..……………. 164 Requesting Help ………………..…..…………… 165 Car Location List Display………………………… 165 Car availability and Rates Display……………… 167 Multi-Company Display…………………………. 168 Single-Company Display