MALPENSA AIRPORT REGULATIONS EDITION 3.2 DISCLAIMER THIS IS A COURTESY IN-HOUSE TRANSLATION AND SEA AEROPORTI DI MILANO DISCLAIMS ANY RESPONSIBILITY FOR ERRORS AND/OR MISINTERPRETATION, SINCE THE ONLY OFFICIAL VERSION OF AIRPORT REGULATIONS AND RELATIVE TECHNICAL ENCLOSURES IS THE ITALIAN ONE ISSUED BY CIVIL AVIATION AUTHORITY. Edition 3 Revision 2 Reference Document: RS - MXP 3.2 Rev.: CONTENTS REGULATIONS RS/MXP/3.2 MALPENSA AIRPORT Page effective Page 1-1 date: 24/11/2014 1 CONTENTS 1 CONTENTS ............................................................................................. 1-1 2 UPDATES ............................................................................................... 2-1 2.1 Revision status of the sections contained in Airport Regulations Edition 3 2-1 2.2 Updates Summary table of Edition 3 2-2 3 AIRPORT REGULATIONS ........................................................................ 3-1 3.1 Background information 3-1 3.2 Guidelines for the use of these Airport Regulations 3-2 3.3 Contents of the Airport Regulations 3-4 3.4 Responsibilities 3-5 3.5 Procedures for issuing and updating Airport Regulations 3-7 4 AIRPORT OPERATIONS – GENERAL RULES ............................................ 4-1 4.1 Airport capacity 4-2 4.1.1 Nominal capacity – Coordinated airport parameters ............................................. 4-2 4.1.2 Terminal capacity ................................................................................................ 4-3 4.1.3 Parameters for calculating check-in desk allocation ............................................. 4-3 4.1.4 Baggage handling system capacity ..................................................................... 4-3 4.2 Airport parameters 4-4 4.2.1 Airport Operator parameters - Minimum Connecting Time .................................... 4-4 4.2.2 Operator parameters – Transit time ..................................................................... 4-4 4.3 General management criteria 4-5 4.4 Allocation and use of airport infrastructures and plants 4-7 4.4.1 Energy consumption and rational use of energy .................................................. 4-7 4.4.2 Defining resources .............................................................................................. 4-7 4.4.3 Allocation of rotating resources .......................................................................... 4-7 4.4.3.A Pre-allocation ................................................................................................. 4-7 4.4.3.B Daily allocation ............................................................................................... 4-8 4.4.3.C Operational management ................................................................................ 4-8 4.4.4 Allocation times .................................................................................................. 4-8 4.4.4.A Resource rotation ........................................................................................... 4-8 4.4.4.B Fixed resource allocation times ....................................................................... 4-9 4.4.5 Resource use regulations .................................................................................... 4-9 4.4.5.A Resources managed directly by SEA ............................................................... 4-9 4.4.5.B Cargo area resources ..................................................................................... 4-9 4.4.6 Spaces and systems used on an exclusive basis ...............................................4-10 4.4.6.A Delivery and return of the area ...................................................................... 4-10 4.4.6.B Installation, maintenance and changes .......................................................... 4-10 4.4.6.C Furnishings and equipment ........................................................................... 4-11 4.4.6.D Fire prevention ............................................................................................. 4-11 4.5 Management of airport operations information 4-13 4.5.1 The airport information system ..........................................................................4-13 4.5.1.A Seasonal scheduling .................................................................................... 4-14 4.5.1.B Daily scheduling ........................................................................................... 4-14 Rev.: CONTENTS REGULATIONS RS/MXP/3.2 MALPENSA AIRPORT Page effective Page 1-2 date: 24/11/2014 4.5.1.C Operating management ................................................................................ 4-14 4.5.1.D Summing up (Airport Journal) ........................................................................ 4-15 4.5.1.E Feeding airline DCS data into the M-AIS ........................................................ 4-16 4.6 Access and operation requirements 4-21 4.6.1 Personnel safety ...............................................................................................4-21 4.6.1.A Workplace health and safety ......................................................................... 4-21 4.6.1.B Access badges ............................................................................................. 4-22 4.6.2 Environmental management ..............................................................................4-24 4.6.2.A Environmental protection .............................................................................. 4-24 4.6.2.B Disposal of solid urban waste and special waste ............................................ 4-27 4.6.2.C Water protection ........................................................................................... 4-27 4.6.2.D Quality of the environmental management system .......................................... 4-27 4.6.3 Quality of services provided ..............................................................................4-29 4.7 Land-side traffic 4-30 4.7.1 Automated taxi access system ..........................................................................4-30 4.7.2 Transport services to and from the airport - Operator access rules ....................4-31 4.7.3 Controlled Traffic Zone (CTZ) ............................................................................4-32 4.8 Airport security 4-33 4.8.1 Hand baggage Security .....................................................................................4-33 Controls are carried out in such a way as to ensure no prohibited articles are introduced into sterile areas and/or on board an aircraft, service quality and compliance with airport operating schedules. ..................................................... 4-33 4.8.2 Escorting weapons ...........................................................................................4-33 4.8.3 Hold baggage security ......................................................................................4-34 4.8.3.A X-RAY 100%................................................................................................ 4-34 4.8.3.B Reconciliation .............................................................................................. 4-34 5 PASSENGER SERVICES ......................................................................... 5-1 5.1 Description of main terminal resources 5-1 5.2 Allocation and use of terminal resources 5-2 5.2.1 Check-in desks ................................................................................................... 5-2 5.2.1.A Allocation ....................................................................................................... 5-2 5.2.1.B Use ............................................................................................................... 5-3 5.2.2 Gates .................................................................................................................. 5-3 5.2.2.A Allocation ....................................................................................................... 5-3 5.2.2.B Use ............................................................................................................... 5-4 5.3 Terminal services 5-5 5.3.1 Special assistance .............................................................................................. 5-5 5.3.1.A Reduced mobility passengers ......................................................................... 5-5 5.3.1.A.a Introduction ...................................................................................... 5-5 5.3.1.A.b Service provision operating procedures ............................................. 5-5 5.3.1.A.c Service level metrics ......................................................................... 5-8 5.3.1.B Unaccompanied minors .................................................................................. 5-8 5.3.2 General aviation ................................................................................................5-10 5.3.2.A Passenger and crew procedure ..................................................................... 5-10 5.3.2.A.a Departures ..................................................................................... 5-10 5.3.2.A.b In-transit passengers ...................................................................... 5-10 5.3.2.A.c Arrivals .......................................................................................... 5-10 5.3.2.B Hold baggage procedure .............................................................................. 5-10 5.3.3 Health services