5 years experience in Music industry- Social Media, Public Relations, Digital Services, Radio, Live Events/Production Experience in Customer Support/Sales Strong communication skills Experience in working in multinational environment FACULTY OF POLITICAL SCIENCES, 2012 UNIVERSITY OF ZAGREB, CROATIA JOURNALISM/PUBLIC RELATIONS, Master's Degree RELEVANT EXPERIENCE: ZIZOO / CUSTOMER SUPPORT, * PETRA SEPT. 2018 - PRESENT * Responding to customer queries by email NOVOSEL and phone, Resolving product & service problems by clarifying the customer complaints Communicating with partners to ensure our clients' have the best experience CONTACT Organizing and collecting documents and data COLLAGE COLLECTIVE BERLIN, * SEPT. 2018 - PRESENT +49 1 7636378812 concert booking + diy organization social media, hospitality CROATIAN NATIONAL THEATRE / * PR ASSISTANT/SOCIAL MEDIA, petranovosel.com OCTOBER 2015 - AUGUST 2016 [email protected] Creating content for social media (FB, Twitter, Instagram, YT), capturing live Instagram: content at CNT produced events @stellar_petra Communicating directly and working closely with artists and the media, building new connections; pitching and securing national exposure for artists via print, tv and online media Creating content for newsletters and press Reichenberger Str. releases 104, 10999 Berlin DEEZER / LOCAL EDITOR, KEY * ACCOUNT, LABEL RELATIONS, Germany MARCH 2013 - SEPTEMBER 2014 Implementation, development and upkeep of Deezer music pages for Croatia and Slovenia Building connections with artists, labels * and music partners in order to enhance the awareness of the brand itself Coordinating and executing marketing campaigns for the Adria markets, tracking the results (KPI, Deezer Analytics) Working closely with the national media, artists and record labels to achieve set goals, Social media (FB, Twitter), weekly newsletters MENART LABEL / PR&BOOKING * ASSISTANT, SOCIAL MEDIA, DIGITAL DISTRIBUTION MANAGER, FEB. 2011 - SEPT. 2012 Concert promotion - print, radio, digital media and key influencers Website management, social media, PETRA collaborating with digital service platforms and websites on a daily basis, NOVOSEL communicating with artists/partners Production coordination Creating newsletters, press releases Supporting the sales team, tour advancing, ensuring smooth running of the events CONTACT Hospitality/backstage management RADIO STUDENT / * HOST/JOURNALIST/MUSIC EDITOR, 2005 - 2016 +49 1 7636378812 “Supersonicna emisija” – show about indie music Weekly dose of indie music – new singles, local shows, interviews and promotion of local music scene petranovosel.com Hosting many Croatian bands, spotting [email protected] new artists and bringing them closer to the audience Instagram: DALLAS RECORDS / MERCH * @stellar_petra Selling merch at concerts/events FESTIVALS / CREW/VOLUNTEER * Croatia: Superuho Festival, Electronic Beats, INMusic Festival, Zagreb Biennale, Reichenberger Str. Zagreb Dox 104, Canada: Field Trip Toronto, POP Montreal, Canadian Music Week, Wolfe Island 10999 Berlin Festival, Indie Week Germany Germany: PEOPLE Festival .