BRYAN TEXAS UTILITIES Bryan Grocery Stores: Provide Quality Products, Stellar Customer Bryan Texas Utilities Service and Economical Prices while 205 East 28th Street Bryan, TX 77803 Brightening the Community Office Hours By Louellen S. Coker Monday - Friday, 7 AM - 6 PM www.BTUtilities.com Grocery stores provide the bare necessities of life and, through the food they Secure 24-hour Access sell, are an integral part of how people enjoy and live their lives. Bryan is (979) 821-5700 fortunate to have several large establishments to meet the grocery, meat, [email protected] seafood, floral and pharmaceutical needs of its citizens. While each store is different from the other, every site has the common goal of providing its General Manager shoppers the utmost in quality products, customer service and economical Dan Wilkerson prices possible. Whether homegrown or a national corporation, all the stores Board of Directors and their employees make the lives of their customers easier and brighter by Dr. Richard Alexander, meeting an essential need. Chairman Ronald Hale, Vice Chairman Bill Atkinson, Secretary Dr. Wendell Davis Hank McQuaide Lonnie Stabler Helping make your life easier. Frank Thurmond oe Albertson established Group Managers the philosophy of J. Kean Register AlbertsonsJ grocery store at Lee R. Starr the time he opened his first Richard (Rick) Vick one in Boise, Idaho when he Division Managers said, “You’ve got to give the Bernie Acre, customers the merchandise Information Technology they want, at a price they can Tom Hancock, afford, complete with tender, QSE / Power Marketing loving care.” Albertsons’ Michael Hering, employees who work in Located at 1901 South Texas Avenue, Albertsons is Bryan’s 1901 South Texas Bryan’s newest supermarket and strives to make its Production customers’ lives easier. Pat Kasper, Avenue location continue Transmission their founder’s view of Roy Trotter, business and work toward meeting to be Bryan’s number one food and Distribution the needs and making the lives of drug retailer, they want to be a part Phil Williams, their patrons easier. They strive to of making Albertsons the world’s Fiscal Services achieve these goals through top supermarket. Employees are exemplary customer service, handpicked by Store Director, Important Numbers employee development and Bonita Hebb who looks for traits Billing / Collections / Connects involvement in the community such as being team players, having (979) 821-5700 since the store opened in 2002. positive attitudes and possessing Electrical Outage / Lines Down Bryan’s Albertsons, through its 90 caring dispositions toward those (979) 822-3777 high-energy associates, provide a who shop in Albertsons. Energy Audits / Conservation level of customer service that is sure “As we work to make our (979) 821-5772 to make any shopping excursion customers’ lives easier,” Ms. Hebb Distribution / Line Design pleasurable. Not only do they want Continued on pg. 18 (979) 821-5770 Power Track Cards / Service MARCH 2004 • BRYAN TEXAS UTILITIES 17 (979) 821-5820 BRYAN TEXAS UTILITIES Albertsons continued from pg. 17 replacement guarantee on their addition to flexible schedules, stated, “we are consistently hand-selected, carved and Albertsons offers scholarships and among the top performers in the trimmed as well as cut-to-order tuition reimbursement company for associate interaction, Blue Ribbon Beef and Steakhouse opportunities for its employees. customer service and scan Choice Beef selections. The store also provides many accuracy.” Employees understand Another example of this career opportunities through its the store is large and will offer commitment is the fuel center training programs. assistance in a manner similar to a and convenience store located in Ms. Hebb tries to maintain a doting relative, ensuring the the main store’s parking lot. diverse team of employees who customer has a positive Flowers can be wired to any reflect the diversity of her store’s experience while at the store. delivery area and customers can customers. Albertsons also has a Customers enjoy one-stop call ahead to place deli and bakery corporate-wide diversity training shopping in this conveniently laid orders for in-store pick up. program that allows employees to out store with different full- Another innovative pilot program recognize and appreciate diversity service departments throughout. that has yet to come to Bryan is in the workforce, marketplace Shoppers take advantage of Albertsons Internet shopping and representation while services such as 30-minute film with the option of in-store pick understanding differences and processing, fresh meat and up or home delivery. “We get a similarities. The result of this produce departments, full-service lot of positive feedback about the advanced training allows Ms. bakery and floral departments special services we offer,” Ms. Hebb to maintain a work along with a wide selection of Hebb reflected. “We continually environment that embodies an wines and beer. They can also find strive to add programs which will open door policy and team recipes and information about make our customers’ lives easier.” atmosphere. produce and meats located in Bryan clientele often seek To the Bryan Albertsons’ department displays. employment with Albertsons employees, customer service Albertsons recognizes the because, as Ms. Hebb explained, extends out into the community. needs of its customers are varied “they have consistently good Employees volunteer a and offers services that most other experiences as shoppers, considerable amount of their grocery stores do not provide. recognize the attitude of our time, money and energy to They currently offer a refund and employees and decide they want nonprofit organizations, to be part individuals and groups of such a throughout the city. The store good work donates product to different setting.” charities through varied Albertsons donations. Just a few ways offers its customers’ lives are made easier employees includes donated sandwiches to flexible Habitat for Humanity crews, schedules, library books to area schools, competitive American Red Cross blood drives, salaries and Food Bank support and the the Community Partner program. Albertsons provides its opportunity Albertsons is open 7:00 AM to customers a clean to advance 10:00 PM seven days a week, with store in which they in their pharmacy hours of 9:00 AM to easily purchase food, drink and other careers. 7:00 PM Monday-Friday and 10:00 necessities. “Many AM to 4:00 PM on Saturday. The Albertsons’ employees of our fuel center is open 6:30 AM to truly work to make your life easier. employees 10:00 PM for check and cash are customers and gas is available 24 students. hours a day for pay at the pump We customers. For more information understand their primary goal is about Albertsons, please visit to be successful in school. We www.albertsons.com or contact work with them to ensure they the store directly at (979) 822- are successful at both school and 8022 or the pharmacy at (979) work,” said Ms. Hebb. In 822-8155. 18 BRYAN TEXAS UTILITIES • MARCH 2004 BRYAN TEXAS UTILITIES ppleTree Markets, Inc., with want to be treated.” its two Bryan locations at Tracy Davis, Vice President and 1760A Briarcrest and 2001 General Manager of AppleTree Highway 21, has been a positive Markets, Inc., stated, “Although part of the community since our stores are totally different 1975. AppleTree is managed and demographically, we do whatever operated by local owners and it takes to serve our customers.” employees who sell local produce Shirley and goods carefully selected to Stratta, Store meet the shopping needs of its Director of clients. This Aggie-owned and the Highway operated company, through its 21 location, two stores, sell everything attributes the national corporation stores offer success of her and emphasize customer and store to the AppleTree’s 2001 Highway 21 location community service. ability she has offers exciting Customer service is of to select her “Dollar” goods paramount importance to product. (shown above) as well as attractive AppleTree employees. Every “Because we pinatas for parties employee is accessible to the are (shown left). shopper and strives to make every independent, visit to either of the AppleTree we can stores a pleasant experience. Tony merchandise Kubicek, president and C.E.O. of for the clientele of the area. We little bigger and offers the same AppleTree Markets, Inc., also hire from within our amenities as its sister store with maintains the goal of AppleTree is immediate communities, giving us the additional offerings of a full- for his employees to “run the employees who are a reflection of service meat and seafood market, store so that customers are our customers.” pharmacy, 30-minute film treated as the employee would In the Highway 21 store, developing along with larger customers enjoy a bakery, deli, floral, beer/wine and bakery/deli dollar section, full-service floral departments. Jimmy Junek, Store department, groceries and fresh Director of the Briarcrest meat and seafood along with one location, proudly remarked, “We of the largest Hispanic food offer an excellent selection of sections in the area. Its staff of quality food and have employees approximately 55 people is who are willing to help our friendly and creates an customers with preparation ideas. atmosphere that ensures We also enjoy floral designers customers return time and who are on par with those in time again. expensive florist shops.” The majority of Ms. Department managers search Stratta’s employees have for the highest quality goods in been a part of this store for the Bryan area before going AppleTree customers enjoy a quality fish more than 15 years. Ms. elsewhere to stock their shelves. market (shown Stratta started her career Because the stores’ vendors are above) and the with AppleTree as a primarily local vendors, beautiful floral designs of Elaine checker and has worked in customers enjoy the freshest Garza, Floral just about every position in produce and meats available in Designer/Manager, the store over the last 35 the area at low prices.