police station visitors GLOBAL REPORT 2006 ABOUT ALtuS GLOBAL ALLIANCE FACTS AND FIGURES • 6 Member organizations working across 5 continents • 2 Associate member organizations • 6 Regional Representatives connecting 300 staff • 1 Secretariat with 3 staff members • Founded in April 2004 MISSION OF ALTUS Altus is a global alliance working across continents and from a multicultural perspective to improve public safety and justice. Altus places special emphasis on police accountability and the quality of police oversight, serving as a source of knowledge and innovation for government officials, human rights activists and citizens around the world, concerned about the effective and fair control of policing. POLICE StatION VISITORS WEEK: Global Report, 2006 Published by the Altus Global Alliance Secretariat, Plaats 7, 51AD, The Hague, The Netherlands, e-mail: [email protected], website: www.altus.org. The project was financially supported by Ford Foundation, Mac Arthur Foundation, Open Society Institute in New York, and the Dutch Embassy in Moscow This document may be freely reviewed, abstracted, reproduced or may be translated with acknowledgement, in part or in whole, but may not be sold or used in conjunction with commercial purposes. Text written/compiled by: Rainuka Dagar, Nivio Caixeta do Nascimento, Amanda Andrews Supported by: Femke Hofstee-van der Meulen, Saskia Pubben, Kemi Asiwaju, Olga Chigareva, Francisco J. Prado Oyarzo. The Altus PSVW website was developped in cooperation with Altus webmasters, Egbert Teeselink and, Nick van der Veeken. Copyright: Altus Global Alliance, 007 Printed by: Tromp Drukkerij, Rotterdam, the Netherlands LIST OF TABLES No. Description Page 1 Partners and Participating Organizations by Region Number of Participating Police Stations by Country Number of Provinces where PSVW was Held 4 Visitors Received in PSVW by Country 5 Highest Assessed and Average Scores of Police Stations Visited by Country and Region 6 Top Police Stations by Region: Community Orientation 7 Top Stations by Region: Physical Conditions 8 Top Police Stations by Region: Equal Treatment of Public without Bias Based on Gender, Ethnicity, Nationality, Minority Status, Age or Sexual Orientation 9 Top Police Stations by Region: Accountability and Transparency 10 Top Police Stations by Region: Detention Con- ditions 11 Assessment of Ilupeju Police Station on Five Indicators 1 Assessment of Shipra Path Police Station on Five Indicators 1 Assessment of Kanashskiy Govd Kanash Police Station on Five Indicators 14 Assessment of 9th Police District, Brazil on Five Indicators 15 Assessment of Palmdale Police Station on Five Indicators 16 Assessment of Laegon Police Station on Five Indicators 17 Assessment of Sevangala Police Station on Five Indicators 18 Assessment of Hengelo Center-South on Five Indicators LIST OF GRAPHS No. Description Page 1 Media Coverage on PSVW 006 5 TABLE OF CONTENTS About Altus Global Alliance I - II Table of Contents III - IV Foreword V Contents Executive Summary PageVI - VII 0 Acknowledgements PageVIII - IX05 1. Introduction and Background Page1-5 06 1.1 The Police Station Visitors Week: Purpose Page 081 1. History of Police Station Visitors Kit Page 101 1. Categories of Assessment Page 1 1.4 Assessment Methods Page 144 2. Range of Experience Page6-12 16 .1 Mobilization of Partner/Participating Organizations: Page 176 Building a Web of Networks . Securing Police Co-operation 6 . Media Attention 7 .4 Concrete Outcomes and Follow-Through 10 3. Overview of Results 13-22 .1 Participating Police Stations and Visitors 1 . Insights from Narrative Reports 17 . Feedback from Police and Government Officials Page 00 .4 Visitors Perceptions: An Overview of Scores Page 1 Page 8 6 TABLE OF CONTENTS 4. Dimensions of Services Assessed 23-48 4.1 Community Orientation 4. Physical Conditions 1 4. Equal Treatment of the Public without Bias Based 35 on Age, Gender, Ethnicity, Nationality, Page 0 Minority Status or Sexual Orientation Page 05 4.4 Accountability and Transparency 40 Page 06 4.5 Detention Conditions 45 Page 08 5. Pearls Among Police Stations Visited: Page 10 Profiles of Top Police Stations in Each Region 49-60 Page 1 5.1 Africa: Ilupeju, Lagos Nigeria 49 Page 14 5. Asia: Shipra Path, Jaipur India 50 Page 16 5. Europe: Kanashskiy Govd Kanash, Russia 51 Page 17 5.4 Latin America: 9th Police District/Carandiru, Sao Paulo, Brazil 5 5.5 North America: Palmdale Station, Los Angles, U.S. 54 5.6 Profiles of Other Top Police Stations 55 • Africa: Laegon, Accra, Ghana 55 • Asia: Sevanagala, Colombo, Sri Lanka 56 • Europe: Hengelo Center-South, the Netherlands 56 • Latin America: Metropolitan Police Station 57 Page 0 Santiago de Querétaro, Querétaro, Mexico Page • Index X Page 8 7 8 Foreword The 006 Police Station Visit Week was an are changing everywhere, becoming more unprecedented event—a global experiment in professional and more accountable. From Los police accountability. As this volume explains, Angeles to Lagos, police organizations need to hundreds of ordinary citizens, from children to hear the voices and attend to the opinions of university students to senior citizens, conducted the citizens they serve. Many of these citizens their own inspections of police stations in like what they see, and this volume celebrates countries around the globe: all in a single high quality services identified by visitors even in ...was organised by Altus Global Alliance for the first time week using a common protocol. The result is a districts struggling with meager resources. But catalogue of exemplary practice ason judged a global by scalewhatever in 2006. the This opinion unique of initiative,the visitors, which the stations is the people who depend on police services,likely to along become that an openedannual theirevent, doors gave during civilians the Police an oppor - with warnings about where practicetunity falls shortto visit localStation police Visit stations Week demonstrated and to assess a commitment the services of people’s expectations. More thanprovided this, the by police.to community Nearly two relations, thousand to transparency, civilians visited and to result is also a new level of communicationin total overand 450public police service stations that inis the23 countriesfoundation around for excellent the understanding between police andworld. communities Besides givingservice. civilians This is precisely the opportunity what the Week to become hoped in hundreds of communities worldwide. to encourage. How did this happen? The recruitmentbetter of acquaintedall with the police, it gave police insight those visitors, the training of the teaminto leaders, how their servicesOn behalf are of evaluatedthe Altus board and ofhow directors, to further I the construction of the inspection protocolimprove and them. Altusthank aimsall of tothe recognise visitors, all those of the police NGOs, stationsall rating instrument, the explanationsthat prepared visitors ratedof themost police highly stations, and shareall of the their government practices for the police officials--these couldnationally, only be regionallyministries, and and globally. all of the supporters who made managed by an alliance like Altus: combining this extraordinary week possible. The challenge the efforts of six respected NGOs and academic now is to draw lessons from this Week, to centers on five continents. But the Police Station translate the examples of good practice into Visit Week required much more than this. Altus routines that others can adopt, and to build a began work on the scoring system in 00, with continuing commitment to open interaction tests in almost a dozen countries over four years with community, so that the Police Station Visit to validate the instrument. By the time of the Week can become an annual event. Week in October 006, Altus had translated the instrument and the visitor’s kit into 17 languages, and designed a multilingual web site to allow visitors around the world to upload their scores and reports. Why go to all this trouble? Police services Christopher Stone In a special award ceremony held on April 5th, 2007 in The Hague, the Netherlands, police stations that have been rated the best among the participating stations from each region, shared their good practices. From these top rated police stations the best was selected for an overall global award by an independent jury. During the award ceremony, this Global Report was presented. The Regional Reports on Africa, Asia, Europe, Latin America, and North America, and the Global Report, can be downloaded at www.altus.org I Executive summary Participating Countries 2006 In a one week period starting To conduct the PSVW, two from October 9, 471 police types of organizations were Belgium stations in 23 countries around involved by Altus members. Benin the globe received 1966 First were the partner Brazil visitors. This unique global organizations with whom event–Police Station Visitors Altus members entered into Canada Week—was organized to agreements to coordinate Chile assess the quality of services and operationalize the Germany delivered in the participating visits. The second type Ghana police stations, to identify some of organizations was the of the best practices in use by participating organizations Hungary police, and to strengthen the that came forward to provide India accountability of police to the human and material support Latvia local community. in terms of visitors, media Liberia reporting and publicity. The web of networks included 32 Malaysia The visitors