Corrections, Public Safety and Policing Private Investigator and Security Guard Training Manual Corrections, Public Safety and Policing January 2008 PRIVATE SECURITY REFERENCE MANUAL 1 FOREWORD Saskatchewan Justice has introduced a number of changes to the legislation affecting Private Investigators and Security Guards. These changes include the introduction of a mandatory training requirement for all licensed security guards in the province. The goal is to increase the knowledge-base of the individual security officer thereby increasing the level of safety enjoyed by both the officer and the public encountering private security. The development and revision of this manual, designed to provide guards, industry members and clients, as well as the general public, with the issues that challenge the security industry on a daily basis, would not have been possible without the assistance of the following organizations and individuals: – Elaine Smith, Safety Director, Saskatchewan Hotel & Hospitality Association (SHSA), and – Detective Sergeant Rick Watson (retired) of the Regina Police Service for information on Clandestine Labs, “Kitchens of Death” – Brian Miller, Registrar of the Private Investigators and Security Guards Act, 1997 – The Province of Manitoba for providing access to their Security Guard Training Manual. It proved to be a valuable resource. The writer relied heavily on this body of work to supplement the initial training document. Corrections, Public Safety and Policing Ministry of Justice and Attorney General January, 2008 (i) 2 PRIVATE SECURITY REFERENCE MANUAL PRIVATE SECURITY REFERENCE MANUAL 1 TABLE OF CONTENTS Chapter Title Page 1. Introduction and Provincial Legislation Purpose of the course ..................................................... 3 Recommended time allocation ....................................... 4 Requirements of Security Guards ................................. 6 Provincial Legislation .................................................... 7 2. The Duties and Responsibilities of a Security Guard Public and Private Security ........................................... 5 The Role of a Security Guard ........................................ 7 The Security of People ................................................... 10 The Security of Property ................................................ 39 The Security of Information .......................................... 45 Assignments and Duties ................................................ 49 3. Conduct of Security: Professionalism and Public Relations Professional and Personal Presentation ....................... 9 Integrity and Discipline ................................................. 27 Customer Service ........................................................... 31 Communications for Security Guards........................... 63 Crowd Control ................................................................ 65 (iii) 2 PRIVATE SECURITY REFERENCE MANUAL Chapter Title Page 4. The Security Guard and the Legal System An Introduction to Criminal Law.................................. 7 The Common Law and the Charter of Rights and Freedoms.................................................. 13 Powers of Arrest ............................................................. 27 Use of Force .................................................................... 43 Common Offences ........................................................... 55 Common Defences .......................................................... 89 5. Access Control and Alarm Systems Access Control Systems ................................................. 7 Technology Used to Control access and Egress ............ 17 Materials Access ............................................................. 23 Alarm Systems ............................................................... 29 General Operating Procedures ...................................... 41 6. Traffic Control Legal Authority to Control Traffic ................................. 7 Principles of Traffic Control........................................... 10 Correct Hand Signals ..................................................... 11 Practice Scenarios .......................................................... 25 (iv) PRIVATE SECURITY REFERENCE MANUAL 3 Chapter Title Page 7. Note Taking, Reports and Evidence Observation Skills of the Professional Security Guard............................................................ 7 Powers of Observation ................................................... 7 How to Improve Your Senses ......................................... 16 Taking Notes................................................................... 21 Introduction to Reports .................................................. 33 Evidence .......................................................................... 41 Protecting a Crime Scene .............................................. 50 8. Response to Immediate Crisis Fire Safety ...................................................................... 7 Fire Classification Symbols ........................................... 20 Fire Extinguishers ......................................................... 22 Methods of Alarm Activation ......................................... 31 Bomb Threats ................................................................. 37 Bomb Threats by Telephone .......................................... 44 Written Bomb Threats ................................................... 49 Evacuation ...................................................................... 61 9. General Patrol Tactics and Techniques Patrolling ........................................................................ 6 What to Watch for While on Patrol ............................... 18 Liability for Breach of Duty ........................................... 24 (v) 4 PRIVATE SECURITY REFERENCE MANUAL Chapter Title Page 10. Labour Disputes What is a Labour Dispute? ............................................ 5 Duties of a Security Guard During a Strike ................. 11 11. Safety Issues for Security Guards WHMIS ........................................................................... 6 WHMIS Hazard Classifications .................................... 8 Clandestine Drug Labs .................................................. 17 Gang Activity in Saskatchewan .................................... 25 APPENDICES Appendix A Answers........................................................................... A Appendix B Study Tips ....................................................................... B Appendix C Test Taking Tips ............................................................. C (vi) CHAPTER 1 – INTRODUCTION 1 Chapter 1 Introduction 2 CHAPTER 1 – INTRODUCTION CHAPTER 1 – INTRODUCTION 3 INTRODUCTION You have chosen to become a security guard in Saskatchewan. You need to know the basics so that you can work safely and carry out your duties in a professional way. The law in Saskatchewan says that you must receive 40 hours of training. This course covers all the important areas needed for this basic training. It was designed to help you pass the provincial exam and earn your security guard certificate. The course is written directly to you, the user. This means that you should actively work in the book. Feel free to underline important ideas, write comments in the white spaces, and answer questions right in the book. This will help you remember the information better than if you just read it. This workbook is written in plain language, and it has a number of study aids to help you learn the material. Before the content of each unit you will find: x a list of the objectives for the unit. These are the main things that you will learn in the unit; x in some chapters you will find a pre-test so you can see how much you already know about the material in the unit; x an outline of what’s coming up in the unit. At the end of each unit you will find: x a review of the important points from the unit. This manual is not intended to replace professional trainers. If there is anything you do not understand, be sure to let your trainer know. Trainers have the experience to help bring this material to life and to provide you with valuable examples from the security industry. When you start working as a guard, you will gain your own important on-the-job experience. You may also want to take other courses such as First Aid or Conflict Resolution to increase your skills and help protect yourself and others as you perform your duties. 4 CHAPTER 1 – INTRODUCTION These materials will describe, in general terms, the duties and responsibilities of a Security Guard. It is expected that students will become familiar enough with the materials that they will not only be able to write (and pass) an examination, but will also be able to keep the content of these pages in mind as they are called upon from day to day in the performance of their duties. The course should take about 40 classroom hours to complete, including classroom instruction, a brief overview and an hour-long examination at the end. The minimum hours of training and program content mandated by CAN/CGSB-133.1-99 are as follows: Administration/Introductions/Evaluation ....................... 3 hrs Introduction to Duties and Responsibilities.................... 2 hrs Professional and Public Relations.................................... 3 hrs Legal Authority, Duties and Responsibilities .................. 6 hrs Alarm Systems .................................................................