TOHO WATER AUTHORITY OPERATING BUDGETFISCAL YEAR 2021 TOHOPEKALIGA WATER AUTHORITY 2021 OPERATING BUDGET (This page intentionally left blank) TOHO WATER AUTHORITY TABLE OF CONTENTS Overview ....................................................................................................................................... 1‐8 Water & Wastewater System .................................................................................................... 9‐14 Planning Summary ................................................................................................................... 15‐20 Budget Summary .............................................................................................................................. 21‐30 Personnel Summary ................................................................................................................. 31‐38 Chart of Accounts ..................................................................................................................... 39‐44 Debt Summary .................................................................................................................................. 45‐48 System Development Funds ........................................................................................................... 49‐56 Summary Schedules ................................................................................................................. 57‐74 Schedule 1 Professional Services ....................................................................................................... 59 Schedule 2 Other Contract Services .................................................................................................. 61 Schedule 3 Software Maintenance & Licenses ................................................................................... 63 Schedule 4 General Insurance ........................................................................................................... 65 Schedule 5 Capital Outlay .................................................................................................................. 66 Statistical Information ............................................................................................................. 75‐88 Schedule 1 ‐ Balance Sheet ‐ Assets Last Five Years .......................................................................... 77 Schedule 1 ‐ Balance Sheet ‐ Liabilities Last Five Years ...................................................................... 78 Schedule 2 ‐ Revenues & Expenses Last Five Years ........................................................................... 79 Schedule 3 ‐ Major Contract Services ................................................................................................ 80 Schedule 4 ‐ Employees Last Five Years ............................................................................................ 81 Schedule 5 ‐ Customer Usage Last Five Years ................................................................................... 82 Schedule 6 ‐ Usage Rate Comparison ................................................................................................ 83 Schedule 7 ‐ System Development Charge Comparison ................................................................... 84 Schedule 8 ‐ Top Ten Water Customers ............................................................................................ 85 Schedule 9 ‐ Top Ten Wastewater Customers .................................................................................. 86 Schedule 10 – Authority Debt per Account ....................................................................................... 87 Osceola County Data .............................................................................................................. 89‐102 Osceola County History & Geography .............................................................................................. 91 Osceola County Climate, Economic, & Government Information .................................................... 92 Osceola County Statistics .................................................................................................................. 99 Osceola County Map ....................................................................................................................... 102 Glossary ................................................................................................................................. 103‐110 TOHOPEKALIGA WATER AUTHORITY 2021 OPERATING BUDGET (This page intentionally left blank) Serving Osceola Established in October 2003 by a special act of the Florida legislature, Toho Water Authority (TWA) is the largest provider of water, wastewater & reclaimed water services in Osceola County. Toho currently serves approximately 111,900 water, 17,200 irrigation, 105,600 wastewater and 20,100 reclaimed water customers in Kissimmee, Poinciana and unincorporated areas of Osceola County. Toho owns and operates thirteen water plants and eight water reclamation facilities. With a workforce of over 330 employees, Toho treats and distributes approximately 40.3 million gallons of potable water a day and reclaims 25.8 million gallons of wastewater every day. Toho is governed by a five-member board of supervisors responsible for approving all its policies and its’ $139 million operating budget. Toho was established for the sole purpose of providing regional stewardship over water resources in Osceola County. I Mission, Vision and Values OUR MISSION: Provide reliable, cost effective and responsive water services to our customers while protecting public health and the environment. OUR VISION: Toho Water Authority: The standard of excellence for responsible water supply stewardship. OUR VALUES: Work as a team utilizing the diverse strengths of our community to achieve a common goal. Act with integrity, accept responsibility for performance and be worthy of trust. Treat everyone as a customer, always giving your best. Excellence through innovation and continuous improvement. Respect everyone because our employees are our most valuable assets. II Board of Supervisors Hector Lizasuain is the Director of Government Affairs & Planning for Magic Development LLC, providing critical strategy, leadership, and execution working with local government and community organizations promoting and advancing Magic Development’s multiple projects. Hector came to Magic Development with close to 20 years government and community leadership experience. HECTOR LIZASUAIN Chair Domingo Sanchez has deeply woven his passions into the fabric of the Central Florida community as a successful entrepreneur in government affairs, land management, consulting, development, and a brokerage business. After quickly learning the ropes through the mentorship of many successful business leaders, Domingo went on to build three thriving and respected real estate businesses, Birdsong Housing Partners, NPSG Electric and Titan Management which is one of the fastest growing management companies in Central Florida with over one hundred real estate properties under management in just 5 years. He has a proven aptitude to successfully analyze current government affairs, real estate market trends and values, as well as identify deficiencies and potential opportunities. While meeting with government officials, government staff, department heads, and clients, Domingo has been the critical link to many successful transactions. DOMINGO SANCHEZ Vice-Chair Bill Land comes from a 38-year career with General Electric and Cognis Chemical where, as a member of the executive management team he was responsible for finance, accounting and information technology. During his career he led and participated in restructurings, mergers and acquisitions, joint ventures, six sigma and SAP implementation projects. His experience includes business consolidations, cost reduction programs, planning and budgeting, and organizational development. WILLIAM “BILL” L AND Secretary III Board of Supervisors CONTINUED Jim Swan is a former elected official having served three terms as an Osceola County Commissioner for a total of 12 years and two terms as Kissimmee’s Mayor for a total of 10 years. In between elected offices, he spent a decade in the private sector working for engineering and solid waste firms. His interest in fishing and in protecting water resources, especially Lake Toho, prompted him and his wife Linda to move to Kissimmee in 1972 from their native Illinois. It is his passion for keeping lakes clean that drove Jim’s long political career. JIM SWAN Board Supervisor Henry Thacker is a lifelong resident of Osceola County whose family goes back generations in this community. He graduated from the University of Florida with a BS in Construction Management in 2014 and is currently a Commercial Construction Project Manager with Balfour Beatty. He has served on several boards in Osceola County, including City of Kissimmee – Board of Advisory, Osceola County – Library Advisory, Kissimmee/Osceola Young Professionals, Osceola Arts, Silver Spurs, and ACE Mentoring. ​​ HENRY THACKER Board Supervisor IV Meet Our Executive Director Todd Swingle became the Executive Director of Toho Water Authority in September 2018. He has more than 25 years of experience serving in various environmental and utility roles. Some of his experience includes serving as the Deputy Director of Utilities for Orange County Government, Director of Environmental Strategy with global