ADMINISTRATOR’S ADVANTAGE NOVEMBER / DECEMBER 2015 ISSUE FOR THE GREATER CHICAGO CHAPTER OF THE ASSOCIATION OF LEGAL ADMINISTRATORS INSIDE: 10 Your Lawyer’s Numbers are Up: Age, 28 Finding, Hiring and Retaining Top Law Human Resources Weight, Blood Pressure By: Darryl Cross Firm Associate Attorneys By: John W. Olmstead, MBA, Ph.D, CMC Issue 14 Engaging and Motivating Staff Without a Career Ladder By: Ann Eisenreich 30 Recruiting the Right Fit for Your Firm By: Dale DeMari 16 Generations at Work: Techniques for Leveraging Law Firm Talent at All Levels 32 Secrets of Employee Motivation and By: Jonathan Fitzgarrald & Heather Morse Engagement By: Mikey Maynard and Darius Green J.D. HELPING YOU TAKE THINGS OFF YOUR TO-DO LIST. Review copier End of year and printer HR stuff. environment. WE GOT THIS Everything else on your desk. As this year draws to a close, what do you need to get done? Rest assured, you can trust Next Day Plus to handle all your equipment, supplies, maintenance, and solutions needs! Let us make your life easier and take all things print off your to-do list. (Sorry, we can’t help you on that HR stuff!) Call us today to learn more about what the + can do for you! nextdayplus.com MORE THAN TONER 708+478+1000 2 The Administrator’s Advantage November / December 2015 ADMINISTRATOR’S ADVANTAGE From the Editor ADMINISTRATOR’S ADVANTAGE The Administrator’s Advantage Hello winter! Season number four Inside this issue you will find a wide assortment of November / December 2015 for us Chicagoans. It happens to be articles: How to Find, Hire and Retain Top Law my favorite season, even as I grow Firm Associates; Recruiting the Right Fit for Your Newsletter Editor: older. The beautiful white snow as it Firm; Engaging and Motivating Staff Without Lisa Van Sant, CLM glistens on the ground and sparkles in a Career Ladder; a wellness article titled, Your 312-648-2300 the trees. My favorite three-year old Lawyer’s Numbers are Up; Generations at Work: [email protected] came over the other day and made a Techniques for Leveraging Law Firm Talent at All snowman and snow angels with me. Levels; and, Secrets of Employee Motivation and Newsletter Committee: She cried when her mittens came off Engagement. Jane Klenck and her little fingers quickly got cold. I had to act fast to 312-662-4662 brush the snow off them and push the giant mittens back Check out the Legal Levity section for our yearly [email protected] on her tiny little hands. After the traumatic event, she By the Numbers, and find out which lucky foods was all smiles and laughter again to further play with me to partake in the New Year and what foods to stay Ian Turvill in the cold and wet snow. Don’t you wish the office was away from. And, with great pride, a wonderful 312-360-6936 that easy? write-up of a street dedication that tributes the [email protected] father of one of our own Greater Chicago Chapter Julie Van Eck This is our human resources issue. Human resources is very members, Jane Klenck. 815-730-9500 complex. Isn’t it the most important and valuable asset a [email protected] company has—its people?!? And, it is one of three of Happy Holidays! our largest expenses—people, office, equipment (POE). It Lisa Van Sant, CLM Deborah Kuchta, CLM has been my experience that the HR educational sessions Newsletter Editor 219-464-3246 are the highest attended in the GCC. As managers and [email protected] administrators, we are constantly monitoring, evaluating, Schoenberg, Finkel, Newman & Rosenberg, LLC Printing: having all of our senses geared on, our human resources. [email protected] Elk Grove Graphics 847-439-7834 Design: Heiniger Design, Inc. Contents 219-838-0243 [email protected] Human Resource Articles Features Your Lawyer’s Numbers are Up: Age, Upcoming Events ...............5 Photos: Weight, Blood Pressure ...................................10 Front: Shutterstock By: Darryl Cross President’s Message . 6 Back: Shutterstock Event Photos: Robo Toaster Welcome New Members . 7 Engaging and Motivating Staff Without a Career Ladder ................................................14 Member Spotlight ...............9 By: Ann Eisenreich Business Partner Profile .........13 Generations at Work: Techniques for Mark Bridgeman Honored. 15 Leveraging Law Firm Talent at All Levels .......16 By: Jonathan Fitzgarrald & Heather Morse Halloween Party Pix. 19 Legal Levity . 21 A Chapter of the Association of Legal Administrators Finding, Hiring and Retaining Top Law ALA Mission Statement: Firm Associate Attorneys ................................28 Holiday Party Pix ...............24 The Association of Legal Administra- By: John W. Olmstead, MBA, Ph.D, CMC tors’ mission is to promote and en- Got CLM? . 34 hance the competence and profes- Recruiting the Right Fit for Your Firm ..............30 Bi-Monthly Event Recap .........35 sionalism of all members of the legal By: Dale DeMari management team; improve the quality of management in law firms and other Secrets of Employee Motivation and legal service organizations; and repre- sent professional legal management Engagement ......................................................32 and managers to the legal community By: Mikey Maynard and Darius Green J.D. and to the community at large. November / December 2015 The Administrator’s Advantage 3 Business Partner Sponsors and Advertisers Business Partner Sponsors Canon Solutions America, Inc Robert Half Legal The Greater Chicago Chapter wishes to CBRE, Inc. SL Pensions thank all of our sponsors for their generous Chicago Athletic Association Hotel The Classic Group contributions and support: Coffee Unlimited The Horton Group CORT Furniture Tuttle Printing and Engraving Platinum Sponsor: Cushman & Wakefield of Illinois, Inc. Werner Printing Next Day Plus Fifth Third Bank / Paycor First Choice Services Website Sponsors: Gold Sponsors: Gregg Communications Systems Algonquin Studios DTI Gunlocke FSO Onsite Outsourcing HiTouch Business Services UPS ICG-Interior Construction Group, Inc. IICLE Impact Networking LLC Advertisers Index: Silver Sponsors: InterContinental Chicago Magnificent Mile Garvey’s Office Products IST Management Services Genesis Technologies Inc. Algonquin Studios ............................................... 20 Jensen Litigation Solutions Keno Kozie Associates DTI ....................................................................... 26 Konica Minolta Business Solutions Project Leadership Associates FSO Outsourcing ................................................. 31 Lettuce Parties & Special Events Ricoh Legal Garvey’s Office Products ...................................... 4 LexisNexis Warehouse Direct Workplace Solutions Genesis Technologies.......................................... 38 Lower Electric Keno Kozie ............................................................ 7 Merrill Corporation Next Day Plus ........................................................ 2 Bronze Sponsors: M.G. Welbel and Associates, Inc. Project Leadership Associates .............................. 5 1st & Fresh Miller Bros. Engraving Co. Ricoh Legal ......................................................... 20 ABA Retirement Funds Program MilliCare by Floor Innovations UPS .................................................................... 39 Access (formally RhinoDox) Optimized Benefits Warehouse Direct Workplace Solutions ............. 38 ALL-STATE LEGAL PerfectLaw Software Avanti Staffing, Inc. Pohlman Court Reporting & Litigation Services Baker Tilly Virchow Krause LLP Porcaro Stolarek Mere Partners, LLC Beacon Hill Legal Proven Business Systems Call One, Inc. R4 Services, LLC Canon Business Process Services Rippe & Kingston 4 The Administrator’s Advantage November / December 2015 UPCOMING EVENTS: JANUARY 19, 11:30 am to 1:15 pm Bi-Monthly Educational Meeting MARCH 8, 5:30 pm to 8:30 pm Where: TBD The Roaring Twenties Benefit Gala 111 W Kinzie St, Chicago, IL JANUARY 21, 12:00 pm to 1:00 pm Joint Small/Mid-Size Firm Meeting (GCC Members Only) MARCH 15, 11:30 am to 1:15 pm Where: Donohue Brown Mathewson & Smyth LLC Bi-Monthly Educational Meeting 140 Dearborn St., Suite 800 Where: TBD FEBRUARY 10, 12:00 pm to 1:00 pm MARCH 17, 12:00 pm to 1:00 pm Small Firm Meeting (GCC Members Only) Joint Small/Mid-Size Firm Meeting Where: Sugar Felsenthal Grais & Hammer LLP Schoph & Weiss 30 N. LaSalle Street, Suite 3000 One South Wacker Drive, 28th Floor FEBRUARY 18, 12:00 pm to 1:00 pm **PLEASE BE SURE TO CHECK THE CHAPTER WEBSITE Mid-Size Firm Meeting (GCC Members Only) FOR THE MOST UP-TO-DATE INFORMATION ON Where: TBD UPCOMING EVENTS LEGAL BUSINESS AND TECHNOLOGY OUR SERVICES CONSULTING SOLUTIONS STRATEGY AND EXECUTION APPLICATIONS » Integrate law department practice and Project Leadership Associates (PLA) is the largest » Select and implement software administrative functions solutions designed for legal teams provider of business and technology consulting » Plan and execute operations and litigation » Develop and deliver legal intranets, services focused on the U.S. legal market. Since strategy, implementation and outsourcing extranets and websites 1998, more than 450 law firms and corporate » Leverage efficiencies via legal project and legal departments have engaged PLA to matter management INFRASTRUCTURE employ our proven expertise. » Test and deploy new and upgraded BUSINESS OPERATIONS technologies » Save money and protect shareholder value » Support legal technology and IT We deliver cost-effective legal solutions by through effective quality processes and risk functions