Nortel Communication Server 1000 Features and Services Fundamentals—Book 4 of 6 (I to M) Release: 5.0 Document Revision: 01.06 www.nortel.com .NN43001-106 Nortel Communication Server 1000 Release: 5.0 Publication: NN43001-106 Document release date: 5 November 2008 Copyright © 1994–2008 Nortel Networks All Rights Reserved. Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. 3 . Contents Revision History 33 How to get help 37 Getting help from the Nortel web site 37 Getting help over the telephone from a Nortel Solutions Center 37 Getting help from a specialist by using an Express Routing Code 37 Getting help through a Nortel distributor or reseller 38 Features and Software options 39 Hunting Trunk 79 Contents 79 Feature description 79 Round Robin Trunk Hunting 79 Operating parameters 80 Feature interactions 80 Feature packaging 80 Feature implementation 80 Feature operation 81 ICP Network Screen Activation, Flexible DN Meridian Mail Interactions 83 Contents 83 Feature description 83 Network Screen Activation (NWSA) 83 Flexible DN Length (FXDN) 84 Meridian Mail Interactions (MMIA) 84 Operating parameters 85 Feature interactions 85 Attendant Recall 85 Call Forward All Calls, Call Forward Busy, Call Forward No Answer, Hunt 86 Electronic Switched Network 86 Network Call Redirection 86 Slow Answer Recall 86 Slow Answer Recall for External Transferred Calls 86 Feature packaging 86 Nortel Communication Server 1000 Features and Services Fundamentals—Book 4 of 6 (I to M) NN43001-106 01.06 5 November 2008 Copyright © 1994–2008 Nortel Networks . 4 Feature implementation 87 Task summary list 87 Feature operation 88 In-Band Automatic Number Identification 89 Contents 89 Feature description 89 Call Detail Recording (CDR) records 90 Operating parameters 90 Feature interactions 91 ACD Answer, Call Supervisor, Emergency 91 ACD Interflow 91 ACD Night Call Forward 91 ACD Overflow by Count 91 Activity code 91 Attendant Recall 92 Call Consultation 92 Call Park 92 Call Transfer 92 Conference 92 Display key 92 Hold 92 Network ACD 92 R2MFC Calling Number Identification/Call Detail Recording Enhancements 92 Time and date 92 Time overflow 93 Virtual Agents 93 Feature packaging 93 Feature implementation 93 Task summary list 93 Feature operation 94 Incoming Call Indicator Enhancement 95 Contents 95 Feature description 95 Operating parameters 95 Feature interactions 95 AC15 Recall: Transfer from Norstar 95 Attendant Recall 96 Call Forward All Calls, Call Forward Busy 96 Call Forward No Answer 96 Slow Answer Recall 96 Feature packaging 96 Feature implementation 96 Feature operation 97 Nortel Communication Server 1000 Features and Services Fundamentals—Book 4 of 6 (I to M) NN43001-106 01.06 5 November 2008 Copyright © 1994–2008 Nortel Networks . 5 Incoming DID Digit Conversion 99 Contents 99 Feature description 99 Full Digit Conversion 99 Partial Digit Conversion 100 No Digit Conversion 100 Direct Call Termination 100 Incoming Call Redirection 101 Operating parameters 101 Feature interactions 102 Digital Private Network Signaling System (DPNSS1)/Digital Access Signaling System (DASS2) Uniform Dialing Plan (UDP) Interworking 102 Digital Trunk Interface (DTI) - Commonwealth of Independent States (CIS) 102 EuroISDN Continuation 102 EuroISDN Master Mode 102 ISDN QSIG Name Display 102 Three Wire Analog Trunk - Commonwealth of Independent States (CIS) 103 Feature packaging 103 Feature implementation 103 Task summary list 103 Feature operation 105 Incoming Digit Conversion Enhancement 107 Contents 107 Feature description 107 Operating parameters 107 Feature interactions 108 Digital Trunk Interface (DTI) - Commonwealth of Independent States (CIS) 108 EuroISDN Continuation 108 EuroISDN Trunk - Network Side 108 Three Wire Analog Trunk - Commonwealth of Independent States (CIS) 108 Feature packaging 108 Feature implementation 108 Feature operation 108 Information Notification Service for Japan 109 Contents 109 Feature description 109 Operating parameters 112 Feature interactions 113 Attendant Call Extension 113 Call Transfer/Blind Transfer 113 Nortel Communication Server 1000 Features and Services Fundamentals—Book 4 of 6 (I to M) NN43001-106 01.06 5 November 2008 Copyright © 1994–2008 Nortel Networks . 6 Call Forward All Calls/Call Forward No Answer/Internal Call Forward/Hunt 113 CLASS 113 Conference/No Hold Conference 113 Direct Inward System Access 113 Private Line Service 113 Basic Rate Interface (BRI) 113 Feature Group D (FGD) 114 Integrated Services Digital Network (ISDN) 114 Multifrequency Compelled Signaling (MFC) 114 Feature packaging 114 Feature implementation 114 Task summary list 114 Feature operation 115 Instant License 117 Contents 117 Feature description 117 Operating parameters 118 System initialization 118 Feature interactions 119 License 119 IS-41 Networking 119 RAN and Music Broadcast 119 Electronic Brandlining (EBLN/BRAND) 119 Feature packaging 119 Feature implementation 119 Feature operation 120 Instant License parameter upgrade using a keycode diskette (CP PII systems) or a Removable Media Device (CP PIV systems) 120 Instant License parameter upgrade using HyperTerminal® 123 Instant License parameter upgrade for Small Systems 124 Reverting to the previous keycode with the KRVR command 127 Nortel Integrated DECT 129 Contents 129 Feature description 129 Operating parameters 129 Feature interactions 129 Feature packaging 130 Feature implementation 130 Task summary list 130 Feature operation 131 Integrated Messaging System Link 133 Contents 133 Nortel Communication Server 1000 Features and Services Fundamentals—Book 4 of 6 (I to M) NN43001-106 01.06 5 November 2008 Copyright © 1994–2008 Nortel Networks . 7 Feature description 133 Operating parameters 134 Feature interactions 134 Feature packaging 134 Feature implementation 134 Task summary list 134 Feature operation 138 Integrated Services Digital Network 139 Primary Rate Interface (PRI) 139 Basic Rate Interface (BRI) 139 Intelligent Peripheral, Equipment Completion 141 Contents 141 Feature description 141 RON/TRON Signaling on XFEM 141 L1 Signaling on XFEM 141 LDR Signaling on Italian DID card (XIDID) 141 Operating parameters 142 Feature interactions 142 B34 Codec Static Loss Download and B34 Dynamic Loss Switching 142 Multifrequency Compelled Signaling (MFC), Multifrequency Compelled Signaling for Socotel (MFE) 142 Tone to Last Party 142 Trunk-to-Trunk Connection 142 Partial Dial Timer 142 Feature packaging 142 Feature implementation 142 Task summary list 142 Task summary list 144 Task summary list 145 Feature operation 146 Intelligent Peripheral Equipment and Software Support Enhancements 147 Contents 147 Feature description 147 Operating parameters 148 Feature interactions 149 Feature packaging 149 Feature implementation 149 Task summary list 149 Feature operation 151 Intercept Computer Interface 153 Contents 153 Nortel Communication Server 1000 Features and Services Fundamentals—Book 4 of 6 (I to M) NN43001-106 01.06 5 November 2008 Copyright © 1994–2008 Nortel Networks . 8 Feature description 153 Operating parameters 155 Feature interactions 155 Attendant Blocking of Directory Number 155 Digital Private Network Signaling System (DPNSS1)/Digital Access Signaling System (DASS2) Uniform Dialing Plan (UDP) Interworking 155 Feature packaging 155 Feature implementation 156 Task summary list 156 Feature operation 158 Intercept Computer Dial from Directory 161 Contents 161 Feature description 161 Operating parameters 162 Feature interactions 162 Pre-dial Operations 162 Post-dial Operation 163 Other Feature Interactions 164 Feature packaging 166 Feature implementation 166 Task summary list 166 Feature operation 167 ICTD = NO 167 ICTD = YES 167 ICTD = YES operation examples 168 Intercept Computer Enhancements 171 Contents 171 Feature description 171 Operating parameters 171 Feature interactions 172 Feature packaging 172 Feature implementation 172 Task summary list 172 Feature operation 173 Intercept Treatment 175 Contents 175 Feature description 175 Operating parameters 176 Feature interactions 177 Basic/Network Alternate Route Selection (BARS/NARS) 177 Digital Private Network Signaling System (DPNSS1)/Digital Access Signaling System (DASS2) Uniform Dialing Plan (UDP) Interworking 178 Flexible Feature Codes 178 Nortel Communication Server 1000 Features and Services Fundamentals—Book 4 of 6 (I to M) NN43001-106 01.06 5 November 2008 Copyright © 1994–2008 Nortel Networks . 9 Ring Again on No Answer 178 Source Included when Attendant Dials 178 Teletype Terminal Access Control in Multi-customer Environment 179 Total Redirection Count 179 Trunk Barring 179 Virtual Network Services 179 Feature packaging 179 Feature implementation 179 Feature operation 180 Intercept Treatment Enhancements 181 Contents 181 Feature description 181 MFC Call to Vacant Office Code 181 MFC Call to Vacant Number Code 181 MFC Congestion 181 Operating parameters 181 Feature interactions 182 Feature packaging 182 Feature implementation 182 Feature operation 182 International Meridian 1 183 Contents 183 Feature description 183 Operating parameters 184 Feature interactions 185 Feature