TO EMPLOYEES: Here is your copy of the Labor Agreements between the Communications Workers of America (“CWA” or the “Union”) and Southwestern Bell Telephone Com- pany, AT&T Services, Inc., and DIRECTV, LLC (collectively referred to as the “Company” or “Management”). The Communications Workers of America is the official bargaining representative for all employees in your collective bargaining unit. This official relationship carries with it serious obligations and responsibilities which the Company and the Union are determined to fulfill. As a sign of good faith be- tween the Company and the Union, a “Responsible Union-Company Relationship” clause is included in the Agreements which also govern your wages, hours, and working conditions. This clause reads: “ARTICLE VIII RESPONSIBLE UNION-COMPANY RELATIONSHIP The Company and the Union recognize that it is in the best interests of both parties, the employees, and the public that all dealings between them continue to be characterized by mutual responsibility and respect. To en- sure that this relationship continues and improves, the Company and the Union and their respective representatives at all levels will apply the terms of this Agreement fairly in accord with its intent and meaning and consis- tent with the Union’s status as exclusive bargaining representative of all employees in the Bargaining Unit. Each party shall bring to the attention of all employees in the Bargaining Unit, including new hires, their purpose to conduct themselves in a spirit of responsibility and respect and the mea- sures they have agreed upon to ensure adherence to this purpose. Further, during the orientation of new hires, each party will bring to the attention of new employees the relationship between the parties and the Union’s role as the bargaining representative of employees.’’ Company representatives, particularly the first level of supervision, have the day-to-day responsibility to deal reasonably and in good faith with Union represen- tatives. To continue the tradition of responsible relations between the Company and the Union, it is the intent of both organizations to deal with one another at all levels in a sincere, honest, and businesslike manner. COMMUNICATIONS SOUTHWESTERN BELL WORKERS OF AMERICA TELEPHONE COMPANY AT&T SERVICES, INC. DIRECTV, LLC By: ____________________________ By: ___________________________ Claude Cummings, Jr. Joe Croci Vice President Vice President District 6 Labor Relations 2017 LABOR AGREEMENTS Southwest and Communications Workers of America Southwestern Bell Telephone Company AT&T Services, Inc. DIRECTV, LLC 2017DEPARTMENTAL AGREEMENT 77 Article Title Page I. Recognition and Establishment of the Unit ............................................... 1 II. Classification of Employees ........................ 2 III. New Job Titles ............................................ 4 IV. Basis of Compensation ................................ 6 V. Cost-Of-Living Allowance .......................... 13 VI. Hours of Work ............................................ 13 VII. Work Schedules .......................................... 21 VIII. Holidays ...................................................... 23 IX. Vacations ..................................................... 26 X. Excused Work Days .................................... 35 XI. Absences From Duty ................................... 37 XII. Seniority ...................................................... 42 XIII. Job Vacancy ................................................ 43 XIV. Promotional Pay Treatment ......................... 48 XV. Temporary Work in Higher Positions ......... 51 XVI. Travel .......................................................... 56 XVII. Force Adjustment ........................................ 68 XVIII. Severance Payments .................................... 83 XIX. Grievances ................................................... 89 XX. Union Representation .................................. 92 XXI. Agency Shop ............................................... 92 XXII. Deduction of Union Dues ........................... 93 XXIII. Notice of Promotions and Transfers of Union Officers, Elected Stewards, and Designated Representatives..................... 95 XXIV. Safety and Health ........................................ 96 XXV. Contract Work ............................................. 97 XXVI. Prior Agreements ........................................ 98 XXVII. Duration ...................................................... 99 Appendix A ................................................. 100 Appendix B ................................................. 103 i Article Title Page Appendix C ................................................. 115 Supplemental Statements ........................ 127 Appendix D ................................................. 136 Appendix E ................................................. 142 Appendix F ................................................. 146 Appendix G ................................................. 154 Appendix I .................................................. 158 Supplemental Statements ........................ 165 Appendix J ................................................. 178 Supplemental Statements ........................ 181 2017 AGREEMENT OF GENERAL APPLICATION I. Collective Bargaining Procedure ................ 195 II. Service Interruption ..................................... 196 III. Unusual Grievances .................................... 197 IV. Arbitration ................................................... 197 V. Expedited Arbitration .................................. 200 VI. Leaves of Absence for Union Representatives on Union Business ....................................... 203 VII. Pensions, Disability Benefits, and Death Benefits .................................. 208 VIII. Responsible Union-Company Relationship ............................................ 209 IX. Nondiscrimination ....................................... 209 X. Technology Change .................................... 210 XI. Common Interest Forums ............................ 212 XII. Training/Retraining ..................................... 214 XIII. Prior Agreement .......................................... 217 XIV. Duration ...................................................... 218 ii Article Title Page OTHER AGREEMENTS Appendix C ................................................. 115 Supplemental Statements ........................ 127 Page Appendix D ................................................. 136 Memorandum of Understanding Appendix E ................................................. 142 Regarding Part-Time Appendix F ................................................. 146 Employees ............................................... 219 Appendix G ................................................. 154 Motor Vehicle Usage Program .................... 223 Appendix I .................................................. 159 Memorandum of Agreement Supplemental Statements ........................ 166 (Armed Forces Leave Appendix J .................................................. 179 of Absence) ............................................. 225 Supplemental Statements ........................ 181 MISCELLANEOUS 2017 AGREEMENT OF GENERAL APPLICATION Monthly Benefit Tables For Pensions ............................................ 230 I. Collective Bargaining Procedure ................ 195 The Strategic Alliance Statement of II. Service Interruption ..................................... 196 Renewed Commitment to the III. Unusual Grievances .................................... 197 Principles of Cooperative Union- IV. Arbitration ................................................... 197 Management Relations ............................ 235 V. Expedited Arbitration .................................. 200 VI. Leaves of Absence for Union Representatives on Union Business ....................................... 203 VII. Pensions, Disability Benefits, and Death Benefits .................................. 208 VIII. Responsible Union-Company Relationship ............................................ 209 IX. Nondiscrimination ....................................... 209 X. Technology Change .................................... 210 XI. Common Interest Forums............................ 212 XII. Training/Retraining ..................................... 214 XIII. Prior Agreement .......................................... 217 XIV. Duration ...................................................... 218 ii iii INDEX Page A Absences From Duty ............................................... 37 Funerals ............................................................... 39 Grievance Meetings ............................................. 89 Illness Number of Waiting Days ................................. 41 Payment ........................................................... 41 Jury, Witness, Voting, and Election Duty ........... 39 Leaves of Absence ............................................... 37 Military Training and Emergency Duty ............... 38 Quarantine ........................................................... 42 Absentee .................................................................. 25 Active Duty in Armed Forces .................................. 225 Adequate Rest .......................................................... 17 Agency Shop ........................................................... 92 Agreement of General Application .......................... 195 Americans with