Information IR Information Annual Report FACT BOOK 2020 Evaluation from external organizations OLC’s Fact Book 2020 provides a wide range of long-term, historical Oriental Land Co., Ltd. has been data, including financial indicators selected for inclusion in the FTSE 4 and quantitative management data. Good Index Series since 2015. 2020 IR Website Year ended March 31, 2020 http://www.olc.co.jp/en/ir.html Oriental Land Co., Ltd. has been selected for inclusion in the FTSE Blossom Japan Index since 2017. Oriental Land Co., Ltd. has been selected for inclusion in the MSCI Japan ESG Select Leaders Index* since 2017. Multi-Stakeholder Information Oriental Land Co., Ltd. has been selected for inclusion in the MSCI Japan OLC Group Empowering Women Index* since 2017. CSR Report 2020 Oriental Land Co., Ltd. has been selected as a component of the S&P/JPX Carbon CSR Website Efficient Index since 2018. http://www.olc.co.jp/en/csr. html Oriental Land Tokyo Disneyland Construction Office Oriental Land Co., Ltd. has been selected (Maihama, Urayasu City, Chiba Prefecture) as a component of the Dow Jones The office when the company's head office was first moved to Maihama in 1981. Sustainability Index (DJSI) Asia Pacific since 2020. For the second year in a row, beginning in 2019, Oriental Land Co., Ltd. has 60th Anniversary of Establishment been awarded the highest rank in the advertising services, media, and entertainment category at the Securities Analysts Association of Japan's (SAAJ) Awards for Excellence in Corporate Disclosure. * The inclusion of Oriental Land Co., Ltd. in any MSCI index and the use of MSCI logos, trademarks, service marks or index names on our website do not constitute a sponsorship, endorsement or promotion of Oriental Land Co., Ltd. by MSCI or any of its affiliates. * The MSCI indexes are the exclusive property of MSCI. MSCI and the MSCI 1-1 Maihama, Urayasu, Chiba 279-8511, Japan index names and logos are trademarks or service marks of MSCI or its affiliates. http: //www.olc.co.jp/en/index.html http: //www.tokyodisneyresort.jp/en/index.html “Oriental Land,” Oriental Land’s equivalent in Japanese, and the Oriental Land logo are registered trademarks or trademarks of Oriental Land Co., Ltd., in Japan and overseas. The names of other companies, other logos, product names, brands, etc., mentioned in this annual report are registered trademarks or trademarks of Oriental Land Co., Ltd., Disney Enterprises, Inc., or the applicable companies. To Our Stakeholders We offer our sympathies to those who have experienced COVID-19 and to those whose lives have been impacted by the pandemic. We once again express our admiration for all those who have worked tirelessly to prevent the spread of the infection, including the many healthcare professionals combating COVID-19 on the frontlines. We hope for a speedy recovery and the soonest possible end to the pandemic. Response to COVID-19 January February March April May June July August Feb. 18 Feb. 26 Feb. 28 Feb. 29 Mar. 16 Apr. 1 June 1 June 23 June 25 June 30 July 1 Set up ECC Theme Parks Postings on social Disney Hotels temporarily closed Ikspiari reopened Theme Parks reopened temporarily closed media restarted Disney Hotels Reopening of Tokyo Disneyland® and Tokyo DisneySea® Emergency Control Center (ECC) Theme Parks temporary closure announced reopened · Reopened (with operating time from 8.00 am to 8.00 pm) · Response to risks and other situations where a company-wide policy response is required *Attractions, entertainment, shops, and restaurants at both Theme Infectious Disease Response Coordination Reopening of Bon Parks either closed or operating with limits on Guest numbers Infectious Disease Division Voyage, store outside Response the Theme Parks · Organization under the control of the company president and Coordination Division other executives · Used ECC guidelines to consider COVID-19 countermeasures Reopening of Theme Parks announced Reopening of Disney Hotels announced Oriental Land Annual Report 2020 1 Corporate Philosophy Derivation of Logo Contents Sixty Years of Progress.................. 4 L Message from the Chairman ............ 8 Business Mission C Land Message from the President ........... 10 The whole land is Cosmos our business domain Value Creation Framework ............ 12 Vastness of space encapsulating “Ocean” Leading OLC Group Digest ..................... 14 and “Land” Bold advancement The space in people’s into new fields Eleven-Year Consolidated Financial Highlights ... 18 hearts Non-Financial Highlights .............. 19 Creative Financial Highlights Creativity ................... 20 Interview with the President ............. 22 O Message from the Officer in Charge of the Finance/Accounting Department ...... 30 Ocean The magnificent, Focus: Theme Park operations under expansive ocean, COVID-19 pandemic ................... 32 Management Credo Code of Practices the source of life Segment Review ...................... 35 Management stance aimed at What each of us can do Original realizing our business mission 1. Research and Innovation Uniqueness in OLC Group ESG Information ........... 36 1. Create dialogue 2. Independence and Enterprise business 2. ‌Produce projects with originality 3. Passion and Action ESG Topics: Environmental Initiatives ... 38 and quality OLC-WAY ESG Topics: Human Resource Initiatives ... 40 3. ‌Respect individuals and support Please refer to P43 their work Honesty ESG Topics: Initiatives for Safety and Security ... 41 4. Tirelessly innovate and evolve To focus on “only in the present” and “only on yourself” is insufficient. ESG Topics: BCP Initiatives ............. 42 5. ‌Maintain profitable growth and Always take a long-term perspective, and think from an all-inclusive, optimal point of view. The symbol comprising these three letters of OLC embodies our business services Corporate Governance ................ 43 6. Build positive relationships Proactive Execution development throughout the world, our spirit of innovation and There is no growth without action. First, challenge yourself. Failure is the best teacher. advancement, and our harmonious organization. Board of Directors, Corporate Healthy Conflict Our corporate name Oriental Land Co., Ltd. infuses all of these Auditors and Corporate Officers ......... 50 The precedent is not necessarily the best. Discuss matters starting from zero and head toward the goal. concepts and expresses the determination of the Group to ensure Corporate Data/Stock Information ..... 52 harmony with nature while striking a balance with everything and to offer dreams, moving experiences, delight and contentment. Production Policy Oriental Land Co., Ltd., Milial Resort Hotels Co., Ltd., Brighton Co., Ltd., and Maihama Resort Line Co., Ltd. operate Tokyo Disneyland, Tokyo DisneySea, Disney Hotels, and Disney Resort Line, respectively, under license from Disney Enterprises, Inc. All Tokyo Disney Resort-related activities This report has been designed as a communication tool to facilitate understanding of OLC Group management policies and business described in ESG Information-related pages of this report are implemented and managed by Oriental Land Co., Ltd. which manages and operates Tokyo Disney Resort under license from Disney Enterprises, Inc. strategies among a wide range of readers, including both private and institutional investors. This report starts with a reflection on OLC Group history from our founding until today in order to communicate the impact of the COVID-19 pandemic in an easy-to-understand Forward-looking statements way as well as to highlight our 60th anniversary celebrated on July 11, 2020. Photographs, charts, and tables have been used to Forecasts and other forward-looking statements are based on the judgments of management in consideration of information available as of the illustrate the Company’s operations in a visual manner in the report. In consideration of the environment, this report will be released publishing date of this report. However, the Company’s business is easily influenced by the preferences of Guests as well as by social and economic online in PDF format in January, 2021. trends. For this reason, the estimates and forecasts contained in this report may be impacted by unforeseen circumstances. 2 Oriental Land Annual Report 2020 Oriental Land Annual Report 2020 3 Sixtieth Anniversary of Oriental Land Sixty Years of Progress 1960– 1983– Founding of Oriental Land Co., Ltd., sea reclamation at Urayasu, Opening of Tokyo Disneyland, popularization of the Theme Park, negotiations with The Walt Disney Productions beginning of construction of Tokyo DisneySea 1960 1980 2000 1960 1974 1980 1983 1996 2000 • Founded Oriental Land Co., Ltd. • Concluded basic business alliance • Began construction of Tokyo • Opened Tokyo Disneyland • Established Maihama Resort Hotels • Opened Ikspiari and (3rd Floor of head office, Keisei Electric Railway Co., Ltd.) agreement with The Walt Disney Disneyland Co., Ltd. (currently Milial Resort Disney Ambassador Hotel Productions Hotels Co., Ltd.) (currently Disney Enterprises, Inc.) • Listed shares of OLC on the First 1962 1988 Section of the Tokyo Stock Exchange • President Kawasaki pays a courtesy 1975 • Announced of the second call on The Walt Disney Productions • Completed reclamation Park concept (currently The Walt Disney Company) work in Urayasu 1997 • Announced of the business 1964 overview of Tokyo DisneySea • Began reclamation work in 1979 Urayasu • Concluded basic business alliance 1998 agreement with The Walt Disney • Began