Grandstream Networks, Inc. GXW42XX series 16, 24, 32 or 48 FXS Ports Analog IP Gateway User Manual COPYRIGHT ©2021 Grandstream Networks, Inc. https://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: https://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. Caution Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty. Safety Compliance The GXW42XX adaptor complies with FCC/CE and various safety standards. The GXW42XX power adaptor is compliant with UL standard. Only use the universal power adapter provided with the GXW42XX package. The manufacturer’s warranty does not cover damages to the device caused by unsupported power adaptor. P a g e | 2 GXW42xx User Manual Version 1.0.19.4 Table of Contents CHANGE LOG ................................................................................................................ 7 Firmware version 1.0.19.4 ..................................................................................................................... 7 Firmware version 1.0.17.4 ..................................................................................................................... 7 Firmware version 1.0.15.2 ..................................................................................................................... 7 Firmware version 1.0.14.2 ..................................................................................................................... 7 Firmware version 1.0.13.3 ..................................................................................................................... 7 Firmware version 1.0.11.3 ...................................................................................................................... 7 Firmware version 1.0.9.4 ....................................................................................................................... 7 Firmware version 1.0.7.10 ..................................................................................................................... 8 Firmware version 1.0.7.8 ....................................................................................................................... 8 Firmware version 1.0.7.7 ....................................................................................................................... 8 Firmware version 1.0.7.3 ....................................................................................................................... 8 Firmware version 1.0.5.43 ..................................................................................................................... 8 Firmware version 1.0.5.36 ..................................................................................................................... 9 Firmware version 1.0.5.30 ..................................................................................................................... 9 Firmware version 1.0.5.28 ..................................................................................................................... 9 Firmware version 1.0.5.16 ................................................................................................................... 10 Firmware version 1.0.5.8 ..................................................................................................................... 10 Firmware version 1.0.5.5 ..................................................................................................................... 10 Firmware version 1.0.4.22 ................................................................................................................... 11 Firmware version 1.0.4.17 ................................................................................................................... 11 Firmware version 1.0.4.7 ..................................................................................................................... 11 Firmware version 1.0.4.4 ..................................................................................................................... 11 WELCOME ................................................................................................................... 12 Gateway GXW42XX Overview ............................................................................................................ 12 Safety Compliance ............................................................................................................................... 12 Warranty ............................................................................................................................................... 13 CONNECT YOUR GXW42XX GATEWAY .................................................................... 14 Equipment Packaging .......................................................................................................................... 14 Connect the GXW42XX ....................................................................................................................... 14 GXW42XX FEATURES ................................................................................................. 18 Software Features Overview ............................................................................................................... 18 Hardware Specification ........................................................................................................................ 20 P a g e | 3 GXW42xx User Manual Version 1.0.19.4 GXW42XX LCD Menu ......................................................................................................................... 21 BASIC OPERATIONS ................................................................................................... 22 Understanding GXW Voice Prompts .................................................................................................... 22 Placing a Phone Call............................................................................................................................ 24 Phone or Extension Numbers ....................................................................................................... 24 Direct IP Calls ............................................................................................................................... 24 Call Hold .............................................................................................................................................. 25 Call Waiting .......................................................................................................................................... 25 Call Transfer ......................................................................................................................................... 25 Blind Transfer ................................................................................................................................ 25 Attended Transfer ......................................................................................................................... 26 3-Way Conferencing ............................................................................................................................ 26 Hunting Group ...................................................................................................................................... 26 Inter-Port Calling .................................................................................................................................. 28 Sending and Receiving Fax ................................................................................................................. 29 CALL FEATURES ......................................................................................................... 30 CONFIGURATION GUIDE ............................................................................................ 32 Configuring GXW42XX via Voice Prompt ............................................................................................ 32 Configuring GXW42XX with Web Browser .......................................................................................... 32 Access the Web Configuration Menu ........................................................................................... 33 Important Settings ................................................................................................................................ 33 NAT Settings ................................................................................................................................. 33 DTMF Methods ............................................................................................................................. 34 Preferred Vocoder (Codec) ........................................................................................................... 34 Definitions ....................................................................................................................................