EVENT SHIELD REOPENING GUIDE 1 1 TOYOTA ARENA EVENT SHIELD REOPENING GUIDE The Coronavirus (COVID-19) pandemic is a Through close collaboration with our promoters transformative global situation, requiring fresh and clients, we have gained a deeper thinking and increased safety precautions understanding of the event challenges and when hosting events. requirements during this period. As part of our ongoing commitment to protecting your health and Toyota Arena has developed the Event Producer safety while at Toyota Arena, we have introduced Reopening Guide as an overall protocols and a range of enhanced measures across the venue procedures for its facility and team members. We to safeguard the wellbeing of our clients, guests, have consistently monitored the COVID-19 attendees, contractors and team members. situation and followed regulations and advice provided by the Center for Disease Control (CDC.) We welcome you to read through the EventShield This advice has been further complemented with Operating Guide and address any questions you guidance from the County of San Bernardino may have about the event you are organizing at Health Department and the City of Ontario. These Toyota Arena to your dedicated Event Manager. measures have included strict adherence to physical distancing measures, increased hygiene We look forward to welcoming you back through practices and disinfection routines. the doors at Toyota Arena very soon. Toyota Arena also operates in partnership with Adam Millar several leading industry bodies including the General Manager International Association of Venue Managers, Toyota Arena International Entertainment Buyers Association and ASM Global. It is through these interactions that we are able to identify and develop industry We understand that each show or event standard best practices. you bring to Toyota Arena entails different specifications. Our team will work with you Since Toyota Arena’s inception, we have to apply specific safety measures to meet implemented safe operational protocols ensuring the exact requirements of your event. health and safety is a central aspect of Contact your dedicated Event Manager to our approach to hosting events. We operate in line discuss your unique and specific event with Occupational Safety and Health needs. Administration at all times and more recently the National COVID-19 Safe Workplace Principles. 2 2 EVENT GUEST VENUESHIELD JOURNEY will further consult with leading subject matter experts, health officials and industry leaders in the areas of industrial hygiene, disinfection and fulfilment to consult on all facets of the ENVIRONMENTAL VenueShield program. HYGIENE VenueShield will be the ongoing effort to define the customer journey of the future. It is FOOD & designed to provide an evolving plan on the BEVERAGE most current and up-to-date information from SERVICE leading health and industry experts. As part of our Event Producer Reopening Guide operating framework, Toyota Arena has introduced a new environmental hygiene protocol in response to evolving guest expectations, stemming from the coronavirus pandemic. “VenueShield will provide the most advanced hygienic safeguards that The VenueShield program provides the most serve our clients, guests, staff, teams, advanced hygienic safeguards that serve our talent and all other visitors. Protocols entertainers, promoters, guests and team TECHNOLOGY specific to Toyota Arena will meet our AND EQUIPMENT members. All policies are aligned with - and guests’ needs and expectations while informed by public health authorities, medical further enhancing the quality of their and industry experts. experience. All policies will be aligned with – and informed by – public health Toyota Arena’s VenueShield provides authorities, medical and industry protocols and procedures for the use of WORKFORCE experts” SAFETY personal protective equipment (PPE) as appropriate, food safety measures, air quality Michael Krouse control, surface cleaning, physical distancing, President and CEO temperature checks, thermal cameras, hand Toyota Arena sanitizers, reduced touch points, contactless PUBLIC transactions and daily monitoring systems. AWARENESS We have proactively partnered with and 3 TOYOTA ARENA SEEKING ACCREDITATION As we face these unprecedented times, it is vital that we take the necessary steps in order to recover from this crisis. With the GBAC STAR accreditation, we are incorporating some of the most stringent protocols into our recovery and resiliency plan to safeguard our guests, employees and community to instill a sense of confidence at our venues. When guests, clients, exhibitors and attendees return to Toyota Arena, we want GBAC STAR™ is the cleaning industry’s them to have the peace of mind that only outbreak prevention, response and recovery accreditation for facilities. they are safe and protected”. GBAC STAR is the gold standard of prepared Michael Krouse facilities. This accreditation means that a facility President and CEO has: Toyota Arena • Established and maintained a cleaning, disinfection, and infectious disease prevention program to minimize risks associated with infectious agents like the novel coronavirus (SARS-CoV-2). About GBAC, a Division of ISSA - Composed assessment and training, Forensic of international leaders in the field of microbial- Restoration® response and remediation, the • The proper cleaning protocols, disinfection pathogenic threat analysis, mitigation, GBAC STAR™ facility accreditation program, techniques, and work practices in place to response, and recovery, the Global Biorisk training and certification of individuals, and combat biohazards and infectious disease. Advisory Council (GBAC), a Division of ISSA, consulting for building owners and facility provides training, guidance, accreditation, managers. For more information, • Highly skilled cleaning professionals who certification, crisis management assistance, visit www.gbac.org. are trained for outbreak and infectious and leadership to government, commercial and disease preparation and response. private entities looking to mitigate, quickly address, and/or recover from biological threats and real-time crises. The organization’s services include bio-risk management program 4 4 EVENT GUEST ENVIRONMENTAL FOOD & BEVERAGE EQUIPMENT JOURNEY HYGIENE SERVICE ARENA We are incorporating Each stage and touchpoint our Toyota Arena hygiene Our in-house food and beverage technological devices that will fans and clients move through as protocols combined with services operating principles further enhance each client and OPERATING part of their planning and government guidelines incorporate the following visitor’s experience beginning attending an event has been include: elements: from their event planning phases, PRINCIPALS considered when developing on arrival, during, and post event. a COVID-19 Safe environment. • We will provide • Increased cleaning and sanitization • Temperature measurement In developing the Event Producer Reopening Venue operating principles contactless hand sanitation stations on request. cover the attendee experience, • Food Safety Management Guide operating principles, Toyota Arena has throughout the venue. including: certification • Contactless payments. integrated the VenueShield Environmental • Touchless hand towels, • Grab ‘N Go service • Contactless ticket validation. Hygiene Program which specifies • Health and safety procedures faucets and toilets will be significantly increased health and safety on arrival and at the building available in restrooms. • Catering delivery methods • Food packaging. measures. The following is a broad overview entrance. • Clean, disinfect and • Contactless payments • Parking. of what the redeveloped venue operating • External and internal monitor high touch areas such as elevators, • Packaging principles will include. signage. handrails and door • Training • Changes to the live handles. PUBLIC AWARENESS entertainment experience. Toyota Arena’s Communications • Implement physical department delivers detailed • Food and Beverage service distancing queuing where TEAM MEMBERS content plans to communicate to updates. necessary. Education for team members clients and visitors health and • Medical services. • Capacity restrictions in is vital to inform behavior and safety protocols pre-event, during restrooms and elevators. help manage health and safety and post-event, across mediums • Environmental hygiene and requirements. Training on including: sanitation practices. • Increased cleaning and the following areas will be disinfecting of all touch • Increased COVID-19 safety implemented in preparation to • Mainstream and social media surfaces at the entry/exit re-opening and regularly training and information for points to the venue. messaging. Toyota Arena team delivered thereafter: members, clients and • Implemented cleaning • Signage. contractors provides a protocols for the delivery • COVID -19 safe training. • Venue website. cohesive safety experience and receiving of items in and response for all visitors. the loading docks. • Mandated scheduled safety • Assisting clients with event talks. messaging regarding • Distributed advisory protocols. signage on hygiene • COVID -19 safe event- throughout the venue. specific daily briefings. • The air quality of the • Monitor, measure team environment in which we members feedback and operate is of paramount implement improvement importance. Therefore where necessary. increased measures during this period have been implemented. 5 5 ESSENTIAL ARENA INFORMATION