Find out how your business can benefi t from… Dynamic Solutions Then it’s time to think My budget dynamically is the tightest it’s ever been ERP - Financial, Manufacturing & Supply Chain Management MAKE THEM CRM - Customer Relationship Management } WORK FOR YOU Business Software for today and tomorrow. Software to help your business evolve. How can Microsoft Here. save you money? There. I reckon I can read your mind. In this time of economic instability and uncertainty, it’s not that hard to do. Everywhere. As a business leader, you are no doubt thinking about ways to save money and improve performance. A little fi scal probity coupled with an increase in productivity will ensure you ride out tough times and emerge as a stronger, more robust and successful business. It’s the right and prudent thing to do. We’re on the same page. Focus on what you can control lest you get distracted by what you can’t. Manage risk. Control cost. Diversify opportunity. Innovate. Calendar The point of this publication is to show you where Microsoft business software fi ts into that equation – and how Microsoft Dynamics® can help to not only save you money, but Aug 14, 2008 S M T W ThTh F S drive a productivity step-change. 10 Flight 185 to WLG It’s the common thread tying everything together that’s written on the following pages. 11 Microsoft Dynamics is what we at Microsoft call our software products for businesses that depend on the effi cient management of fi nancial, supply chain information or customer 12 Taxi to City Excel Mobile information to turn a dollar. Panel Discussion (101 Lambton Quay) 1 A15 March April May The Dynamics family of products are designed to meet a diverse range of business 12 Medical 250 275 250 requirements; from the retailer through to a manufacturer and everyone in between. 2 13 AutoAuto 300 315 310 3 14 GroGroceriesceries 500 525 510 They are designed to solve pain points that affl ict many New Zealand businesses be it 15 CasCashh 650 650 700 • multiple customer records or the duplication of data entry leading to costly inaccuracies Outlook E-Mail • ‘safe’ paper-based procedures unable to keep up with increased demand Household Buudget • visibility black spots in supply chain management processes 2500 Aside from causing pain, these scenarios not only hit you in the pocket, they increase InboxInbox kgam225 MMarch 2400 April business risk during a downturn and hinder growth opportunities. May 2300 June 2200 LunchLunch today?today? Where?Where? July Microsoft Dynamics aids businesses by integrating smoothly with Microsoft Offi ce and, JackieJJackkiie WangWang Augugug st 2100 because of the way it works – from its form through to its functions – it is familiar to your 200020 people and as easy to use. PlansPlans attachedattttachhedd forfor patiopattiio ProgramsProgramsrams0 The point of this publication Improving business productivity levels is in Microsoft Dynamics’ DNA. That’s what it does Patrick O’Neil is to show you where Receipt for your payment – linking back and front offi ce functions to create minute-by-minute effi ciencies, enabling [email protected] Microsoft business software your people to focus on the tasks that add value to your business day-to-day. In the pages that follow, you’ll read about several progressive New Zealand businesses WindowsWindows Media PlayerPlayer Messaging fi ts into that equation – and who have overcome such obstacles to enhance the way their business operates and how Microsoft Dynamics can improve bottom line performance. Microsoft Dynamics is at the heart of each story, and so too are the steps they followed Contacts InternetInternet ExplorerExplorer not only save you money, to achieve improvements in their business. Doing their homework to select the right Microsoft Dynamics product; engaging a technology partner who understood not only but drive a productivity their business, but their unique technology needs; and understanding the areas for step-change. business improvement and where the return on investment will come from. Palm Treo Pro You’ll also read about the products that comprise the Microsoft Dynamics proposition, There’s so much more and how to go about marrying your business need with your technology investment. Most of all, I hope you’re left with a clear impression of how Microsoft Dynamics offers you can do when your you the opportunity to use IT to save you money and at the same time, strengthen and phone runs Windows®. grow your business during tougher times. windowsmobile.co.nz Available programs, features, and functionality vary by device, Windows Mobile operating system version and version of Exchange Server used. Features and per- formance may vary by service provider and are subject to network limitations. Service plans are required for Internet, Wi-Fi and phone access. ©2008 Microsoft Corporation. Windows Live, Microsoft, Excel, Outlook, Internet Explorer, and the Windows Mobile logo are either registered trademarks of Microsoft Corporation in Stewart Gibbs the United States and/or other countries. Y&R MIC0091 X 3 Defi ning Dynamics Contents Microsoft Dynamics - Defi ning Dynamics 4 Microsoft Dynamics - business software business software created created so that everyone gets it Case Study 01: 6 so that Everyone Gets It. Bailey Tanks Dynamics AX meets Bailey Tanks’ thirst for effi ciency • Simplify and automate routine and repetitious functions, Productivity 9 A business intelligence solution for all so your employees can focus on more critical tasks. Connecting people and process to achieve Business success has always relied on access to accurate and ‘last mile’ business productivity timely information to guide decision making processes. Then • Manage fi nancial and other reporting needs more easily the digital revolution came along; increasing the volume and including areas such as regulatory compliance. For many businesses, conquering the Case Study 02: 16 complexity of business information, demanding greater speed and Westland Dairy Products agility to maintain competitive advantage. • Maintain close contact with your customers and prospects, information war has emerged as the manage sales and marketing initiatives and track their results. Supply chain visibility key to business For many businesses, conquering the information war has Identify emerging customer needs early and respond to them difference between success and failure. agility for ambitious dairy company emerged as the difference between success and failure. At the before the competitors do. core of this battle is the transition from paper or manual-based Case Study 03: 20 process to digital, automated process, adding a new dynamism • Connect your entire supply chain in a productive, Orb Communications and competitive edge. fast-moving fl ow Orb Communications: a truly “Co-operative” solution Our experience tells us that overcoming this challenge is vital for - Assess the business value of your vendor and business partner • Microsoft Dynamics® Retail Management System (RMS) companies doing business domestically or in multiple countries relationships to make sure they suit your objectives. offers a complete point-of-sale (POS) solution that can be Case Study 04: 22 – those whose success depends on a clear line of sight when it adapted to meet unique retail requirements. It automates POS comes to what is happening across the business. - Offer sophisticated communicative, collaborative, and self- Rakon processes and store operations and provides centralised control service capabilities to make it easy and compelling for other for multi-store retailers. New release due March 2009 which will Dynamics CRM – A global solution In essence, this is what Microsoft Dynamics is all about: turning companies to do business with you. for a world leader the complex into simple. The delivery of clear, transparent be renamed Microsoft Dynamics POS 2009. business information in a format that you and your people - Increase effi ciencies in distribution to help improve customer • Microsoft Dynamics® CRM is a customer relationship CRM: The tip of the xRM Iceberg 27 understand, to empower confi dent and timely decision making. satisfaction and reduce the cost of doing business. management (CRM) solution that provides the tools and The power of a relationship management capabilities needed to create and maintain a clear picture of solution can extend well beyond how your The Dynamics Extended Family Introducing the Dynamics Product Family business relationships, from fi rst contact through purchase and organisation interacts with its customers. Microsoft Dynamics is the brand name used to collectively describe There is a Microsoft Dynamics product designed to meet your post-sales, or service. Get ready for ‘xRM’... a suite of business software products that enable you to run a specifi c business needs. The success of your company is directly related to the success smarter, more effi cient and ultimately more profi table business. ® Case Study 05: 28 • Microsoft Dynamics AX is a comprehensive business of the people who work for you. Microsoft Dynamics is a line Whether it’s fi nancial, supply chain or customer relationship management solution that provides mid-size and larger Growing up in New Zealand: of adaptable business management solutions that enable your management, there’s a Microsoft Dynamics solution to meet organisations industry specifi c functionality. Microsoft Dynamics the X factor in relationship management people to make important business decisions with greater almost any business need and help you drive business success. AX is also built to make it easier to do business across multiple confi dence. Microsoft Dynamics works like and with familiar Microsoft Dynamics solutions enable you to automate and locations and countries. Microsoft software – easing adoption and reducing the risks Product Directory 30 streamline your business processes, by using technology that ® inherent with implementing a new solution. brings your people and processes together you have the • Microsoft Dynamics NAV is a business management solution Partner Listing 32 opportunity to increase productivity and effectiveness.