TRI-RAIL 2013 ON-BOARD SURVEY Prepared for: July 2013 South Florida Regional Transportation Authority 800 NW 33rd Street Pompano Beach, FL 33064 Prepared by: HNTB Corporation 8700 West Flagler Street, Suite 402 Miami, FL 33174 TABLE OF CONTENTS 1.0 INTRODUCTION ............................................................................................. 1 1.1 Scope of the Effort ........................................................................................................... 3 1.2 Previous Tri-Rail Surveys .................................................................................................. 3 2.0 SURVEY DESIGN ............................................................................................. 4 2.1 Sampling Plan ................................................................................................................... 4 2.2 Survey Instrument ............................................................................................................ 7 2.2.1 Overview / Comparison to Previous Survey Results ................................................................................ 7 2.2.2 Pretest ...................................................................................................................................................... 8 3.0 MINIMIZATION/MITIGATION OF NON-RESPONSE BIAS ................................. 9 4.0 IMPLEMENTATION ....................................................................................... 10 4.1 Training ........................................................................................................................... 10 4.2 Data Input ....................................................................................................................... 12 5.0 SURVEY RESPONSE ...................................................................................... 12 5.1 Overall Response ............................................................................................................ 12 5.2 Passenger Counts ........................................................................................................... 13 6.0 DATA INPUT AND PROCESSING .................................................................... 17 6.1 Raw Data Input ............................................................................................................... 17 6.2 Data Editing .................................................................................................................... 17 7.0 DATA ANALYSIS ............................................................................................ 17 7.1 Trip Purpose and Access/Egress Modes......................................................................... 17 7.2 Origin/Destination Methodology ................................................................................... 23 7.3 Origin/Destination Results ............................................................................................. 30 7.4 Survey Results ................................................................................................................ 56 7.5 Customer Opinions, Preferences and Rider Satisfaction ............................................... 88 7.6 Comparison with Previous Survey Efforts ...................................................................... 90 8.0 PARKING COUNTS ........................................................................................ 94 9.0 SURVEY SUMMARY ...................................................................................... 95 ` i 9.1 Total Ridership ............................................................................................................... 95 9.2 Station Utilization ........................................................................................................... 96 9.3 Directional Travel ........................................................................................................... 96 9.4 Origin/Destination Pairs ................................................................................................. 96 9.5 Mode of Access and Egress at Stations .......................................................................... 97 9.6 Typical Rider ................................................................................................................... 97 ` ii List of FIGURES Figure 1: Tri-Rail System Map ...................................................................................................................... 2 Figure 2: Address/Intersection Origin for Tri-County Area ....................................................................... 31 Figure 3: Address/Intersection Origin for Miami-Dade County................................................................ 32 Figure 4: Address/Intersection Origin for Broward County ...................................................................... 33 Figure 5: Address/Intersection Origin for Palm Beach County ................................................................. 34 Figure 6: Address/Intersection Destination for Tri-County Area ............................................................. 35 Figure 7: Address/Intersection Destination for Miami-Dade County ...................................................... 36 Figure 8: Address/Intersection Destination for Broward County ............................................................. 37 Figure 9: Address/Intersection Destination for Palm Beach County ........................................................ 38 Figure 10: City of Origin for Tri-County Area ............................................................................................. 39 Figure 11: City of Origin for Miami-Dade County ...................................................................................... 40 Figure 12: City of Origin for Broward County ............................................................................................ 41 Figure 13: City of Origin for Palm Beach County ....................................................................................... 42 Figure 14: City of Destination for Tri-County Area .................................................................................... 43 Figure 15: City of Destination for Miami-Dade County ............................................................................. 44 Figure 16: City of Destination for Broward County ................................................................................... 45 Figure 17: City of Destination for Palm Beach County .............................................................................. 46 Figure 18: Zip Code of Origin for Tri-County Area ..................................................................................... 47 Figure 19: Zip Code of Origin for Miami-Dade County .............................................................................. 48 Figure 20: Zip Code of Origin for Broward County .................................................................................... 49 Figure 21: Zip Code of Origin for Palm Beach County ............................................................................... 50 Figure 22: Zip Code of Destination for Tri-County Area ............................................................................ 51 Figure 23: Zip Code of Destination for Miami-Dade County ..................................................................... 52 Figure 24: Zip Code of Destination for Broward County ........................................................................... 53 Figure 25: Zip Code of Destination for Palm Beach County ...................................................................... 54 Figure 26: Zip Code of Origin for Tri-County Area (Question 14) ............................................................. 55 Figure 27: Q1: I originally started this one-way trip at: ............................................................................ 58 Figure 28: Q3: To get to Tri-Rail I arrived by: ............................................................................................ 59 Figure 29: Q6: I will leave the Tri-Rail station by: ..................................................................................... 60 Figure 30: Q7a: Is this journey part of a round trip that you will make today? ....................................... 61 Figure 31: Q7b: If yes, please check all services that you will use on the return leg of the trip: ............ 62 Figure 32: Q8: I will finish this one-way trip at: ........................................................................................ 63 Figure 33: Q10a: The fare I used for this one-way trip was: Fare Type .................................................... 64 Figure 34: Q10b: The fare I used for this one-way trip was: Fare Medium .............................................. 65 Figure 35: Q10c: The fare I used for this one-way trip was: Fare ............................................................. 66 Figure 36: Q11: I have been riding Tri-Rail: ............................................................................................... 67 Figure 37: Q12a: I typically ride Tri-Rail: # per day ................................................................................... 68 Figure 38: Q12b: I typically ride Tri-Rail: # of day(s)/week....................................................................... 69 Figure 39: Q12c: I typically ride Tri-Rail: # days/month and less than once per month .........................
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