56 ACCIONA Infrastructure ACCIONA SERVICE: a multi-service approach More than 50 years of experience in meeting the needs of its clients - the perfect credentials in end-to-end solutions. ACCIONA Service, a leader in the services Meets all needs that are not part of clients' core businesses, sector, provides a broad offer of end-to- Facility Services with the capacity to manage end-to-end services contracts end solutions to its clients. under the Facility Management model. Services offered include cleaning and hygienisation, internal logistics for industry, and With more than 50 years of experience the design, management and execution of manufacturing and a profound understanding of both the processes. business and its clients' needs, ACCIONA Service is able to adapt its offering and Environment A multidisciplinary team with extensive experience in services provide custom services. and projects, from maintenance, gardening and landscaping of municipal areas, to forestry projects and irrigation networks, The division's management models among others. optimise quality, flexibility and costs, both in the private and public sectors, making Municipal Provider and manager of end-to-end solutions, from waste efficient use of the synergies provided by Services collection to recovery, which contribute to sustainable an overarching management approach that development on the part of public administrations. covers all services for a single client. Airport End-to-end airport services, including handling, passenger The services provided by ACCIONA Service Services management, cargo and general operations, designed include: individually for each airline. Producciones ACCIONA Producciones y Diseño (APD) is a leader in the design y Diseño and execution of museums, exhibitions, events, shows and ephemeral architecture. It operates in the field of cultural engineering, which includes leveraging cultural and historical heritage through technology, social innovation and sustainability, the fundamental pillars of the company's approach. Forwarding Custom logistics solutions to meet their transportation needs anywhere in the world. With more than 25 years of experience and global coverage in more than 100 locations, it performs more than 75,000 transport operations per year. EROM Operation and maintenance of renewable energy assets. Its objective is to provide superb maintenance services in order to ensure a long useful life, optimising shut-downs to improve the productivity of its clients' facilities and reducing operational and maintenance costs in the short and long term. ACCIONA Annual Report 2014 57 ACCIONA Service provides a complete services proposition, which includes: Municipal Handling Specialised, technical Maintenance of green areas, services cleaning services for gardens and landscaping industry, health care and laboratories Event Technical services Energy services Foodservice organisation and facility maintenance Security services Ancillary Environmental services services 35,000 11,500 1,240 185,000 boarding ramp people provided witH tonnes of cargo Handling operations operations specialised services managed The company performed 185,000 More than 35,000 boarding Specialised attention Management of 1,240 tonnes operations for more than 200 clients, with ramp operations. for more than 11,500 of cargo at terminals in 99% punctuality in flight departures. passengers with Balearic Island airports. reduced mobility. 58 ACCIONA Infrastructure Main activities in 2014 ACCIONA expanded its services all of Spain) and Talgo (more than 200 contracts with the automobile employees to execute the contract industry in Spain and Portugal, signing to clean conventional and high-speed agreements with: trains in Spain). Ford España, to undertake over 20 new ACCIONA has increased its presence projects in a diverse range of services in the hotel services sector, signing at the Almussafes plant in Valencia: contracts with some of the leading hotel maintenance, industrial cleaning, chains in Spain (NH, AC, Holiday Inn, logistics, etc. Hesperia, Intercontinental, etc.). Volkswagen Autoeuropa Portugal—a As part of the internationalisation logistics contract at the Setúbal (Lisbon) process, a new Company was created in plant for the next few years. Qatar (ACCIONA & GSSG Facility Service MENA), which is working to develop the It continued to implement energy Facility Services market in the Middle efficiency measures at various General East, and a new ACCIONA Producciones Motors plants in Europe, notably y Diseño subsidiary was established projects involving efficient lighting, heat in Oman, which has already executed recovery and efficient thermal systems projects there (the National Museum) in Spain, Germany and the UK. and in Kuwait (Shaheed Garden Park, The Company reinforced its position the Memorial Museum and the Habitat in Spain's railway sector, with rolling Museum). stock cleaning contracts with Renfe In the design and execution of shows, (more than 1,500 employees to execute exhibitions and events in Spain, the 70% of its train cleaning contracts in company was responsible for the ACCIONA Annual Report 2014 59 ACCIONA is active in the forestry business in Spain, with contracts such as preventive felling and pruning for Endesa final phase of the Vuelta Ciclista ACCIONA's activity in the forestry sector a España 2014 cycle race, Ciudad in Spain is especially noteworthy, with Mágica in Córdoba, and the Fuegos del contracts to provide preventive tree Apóstol fireworks show in Santiago de felling and pruning services for Endesa, Compostela. and land clearing and forestry treatment for various companies and public The Group maintains its presence administrations. in Europe's airport sector, with handling contracts at the following The Service business expanded in Mexico, airports: Frankfurt, Berlin Tegel, Berlin with more than 60 million euros in Schönefeld, Palma de Mallorca, Ibiza, contracts over the next few years for Menorca and Las Palmas de Gran various activities in the industrial and Canaria. It also manages boarding healthcare sectors. It also maintains its ramps at Las Palmas Airport in Gran presence in Canada's healthcare sector, Canaria. with multi-services contracts at the Royal Jubilee Hospital and Patient Care Center As for Municipal and Environmental in British Columbia. Services in Spain, it obtained contracts for street and beach cleaning in Almería and Caravaca de la Cruz (Murcia), in addition to those already in place in such towns as Torrevieja, Águilas, Gandía, Calpe, Tres Cantos, Martorell, Vinaroz, Isla Cristina (Huelva), León, as well as Madrid’s historic parks and gardens. 60 ACCIONA Infrastructure ACCIONA Service's main public sector contracts in 2014: ACCIONA Service IN THE PUBLIC Madrid's Historic Parks Municipal buildings Beaches and roads sector: in Gandía in Isla Cristina ACCIONA Service continues to successfully build an active presence in municipal maintenance cleaning contract cleaning contract services. Citizens' living standards depend, contract for for for among other things, on the quality of these 8 4 3 services. The year 2014 brought strong years wortH years wortH years wortH growth in public services contracts at all levels and in a broad range of services. 9.5 1.5 1.3 The Company has a presence in the main M€/year M€/year M€/year infrastructures—transportation, rail and air— in many of Spain's major cities. Public schools Green areas in Gandía Municipal buildings in Móstoles in Pamplona cleaning contract maintenance cleaning contract for contract for for 3 4 2 years wortH years wortH years wortH 2.3 1.4 0.74 M€/year M€/year M€/year Roads in Vinarós Roads and beaches in Almería city cleaning and waste cleaning contract collection contract for for 10 8 years wortH years wortH 11.0 1 M€/year M€/year ACCIONA Annual Report 2014 61 ACCIONA Service's main private sector contracts in 2014: ACCIONA Service IN THE private SEAT factory in Barcelona El Prat Bankinter sector: Martorell Airport, AENA In addition to traditional services such as cleaning, internal logistics, maintenance, multi-service boarding ramp services Facility management gardening, help desk, etc., new companies contract for contract for contract for have been created within this group to 3 2 1 provide ancillary services to meet the years wortH years for year wortH specific needs of companies and to provide tailored services to meet clients' demands: 4.4 2.2 1.5 M€/year M€/year M€/year handling for cruise ships, container repair, and services for trains and stations, among others. Volkswagen ALSA coaches, terminals Globalia aircraft in Autoeuropa and workshops Tenerife and Barcelona logistics services cleaning contract cleaning contract contract for for for 3 3 1 years wortH years wortH year wortH 3.5 5.7 3.3 M€/year M€/year M€/year Creuers del Port Ford Logistics Centre Green areas at Las de Barcelona in Almussafes Palmas Airport baggage Handling Logistics, cleaning maintenance contract for and maintenance contract for contracts for 1 3 year wortH 2 years wortH years for 3.6 0.56 M€/year 4.3 M€/year M€/year 62 ACCIONA Infrastructure Awards and accolades Construction Kreator Budownictwa Award Best Public Works Project 2014 Barceló Multi-purpose Centre in Madrid Mostostal Warszawa won the Kreator Budownictwa won the latest edition of the Madrid 2014 Award. This award was granted for the Institute of Civil Engineering awards in introduction into the Polish market of innovative the Best Public Works Project category. technology solutions for construction.