©2016 Micromat Incorporated. All rights reserved. This manual, as well as the software described in it, is furnished under license and may only be used or copied in accordance with the terms of such license. The information in this manual is furnished for informa- tional use only, is subject to change without notice and should not be construed as a commitment by Micromat Inc. Micromat Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in this book. Except as permitted by such license, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of Micromat Inc. Trademarks TechTool Pro is a registered trademark of Micromat Inc. Apple and Macintosh are trademarks of Apple Computer Inc. User’s Guide and Reference Manual www.micromat.com Optimization ...................................................................3.5 Contents Testing Components ......................................................3.5 User’s Guide and Using TechTool Pro ............................................. 4.1 Reference Manual ..................................................ii Launching TechTool Pro ................................................4.2 Installation and System Requirements ............ 1.1 Sample Diagnostics Section .........................................4.3 Introduction ....................................................................1.2 Tests ................................................................... 5.1 System Requirements....................................................1.2 Automatic Testing ..........................................................5.2 Installing TechTool Pro...................................................1.2 USB ..........................................................................................................5.2 What’s Installed ..............................................................1.5 Cache......................................................................................................5.2 Processor ...............................................................................................5.3 Personalization and Registration ................................1.5 Network .................................................................................................5.3 Contacting Technical Support .....................................1.6 Thunderbolt .........................................................................................5.4 About Micromat Inc. ......................................................1.6 FireWire .................................................................................................5.5 Overview of TechTool Pro .................................. 2.1 Manual Testing ................................................................5.5 Summary of Features ....................................................2.2 Check Computer .............................................................5.6 TechTool Pro Interface ...................................................2.2 Configuration ......................................................................................5.7 TechTool Pro Manual ......................................................2.4 Memory Test ........................................................................................5.8 Troubleshooting Using TechTool Pro ............... 3.1 SPD Data .............................................................................................5.10 Preventive Maintenance ...............................................3.2 Surface Scan ......................................................................................5.11 Troubleshooting Hints ..................................................3.2 SMART Check ....................................................................................5.13 Backup Before Repairing .................................................................3.2 Partition Map .....................................................................................5.15 Be Prepared ..........................................................................................3.3 Volume Structures ...........................................................................5.16 Eliminate Easy Problems First ........................................................3.3 Video Memory ..................................................................................5.18 Simplify/Isolate ...................................................................................3.3 Fans Test ..............................................................................................5.19 Keep Your Software Up-to-Date ...................................................3.3 Sensors Test........................................................................................5.19 Make Use of Available Resources .................................................3.3 Document What You Do ..................................................................3.4 Battery Test .........................................................................................5.20 Recovering Data from Damaged Drives ....................................3.4 File Structures ...................................................................................5.21 Repairing Drive Problems ...............................................................3.4 Bluetooth ............................................................................................5.22 Network Interfaces ..........................................................................5.23 Video Geometry ...............................................................................6.24 Tools .................................................................... 6.1 iSight ....................................................................................................6.25 eDrive ..............................................................................6.2 Audio ............................................................................. 6.26 TechTool Protogo ...........................................................6.5 TechTool Protogo ............................................... 7.1 Partition Repair ..............................................................6.5 Interface ...........................................................................7.3 Devices Pane .......................................................................................7.4 Volume Rebuild .............................................................6.6 Profiles Pane ........................................................................................7.4 File Optimization ..........................................................6.8 Profile Editor ........................................................................................7.6 Volume Optimization................................................. 6.10 Using a Protogo Device .................................................7.8 Volume Cloning .......................................................... 6.12 Duplicate Cloning ........................................................................... 6.12 TechTool Pro Reports ......................................... 8.1 File Sync Cloning .............................................................................6.13 TechTool Protection ........................................... 9.1 Disk Image Cloning .........................................................................6.14 Volume Usage .................................................................9.2 Data Recovery ............................................................. 6.14 Directory Backup ............................................................9.3 Protection ...........................................................................................6.15 Trash History ...................................................................9.4 Drives ...................................................................................................6.17 SMART Check ..................................................................9.5 Trash .....................................................................................................6.18 Power On Self-Test .........................................................9.7 Wipe Data .................................................................... 6.19 I/O Check ..........................................................................9.8 Overwrite Pattern ............................................................................6.20 RAID Status ......................................................................9.8 Overwrite Level ................................................................................6.20 Battery Check ..................................................................9.9 Select Item To Wipe… button .....................................................6.20 Wipe Selection… button ..............................................................6.20 E-mail Alerts ................................................................. 9.10 Wipe Volume… button ..................................................................6.20 TechTool Pro Menu Options ............................ 10.1 Wipe Free Space… button ...........................................................6.21 TechTool Pro ...............................................................