Quest® Archive Manager 5.5 Release Notes November 2018 These release notes provide information about the Quest® Archive Manager release. Topics: • About this release • New features • Resolved issues • Known issues • System requirements • Product licensing • Upgrade and installation instructions • More resources • Globalization • About us About this release Archive Manager is a complete email and messaging content archiving software solution that enables you to capture, retain, and use advanced search, discover and explore your email system. Through Archive Manager, a single instance of each email message is captured and granular retention and disposition policies are applied, ensuring efficient and effective email and message archiving. Archive Manager 5.5 is a minor release, with new features and functionality. See New features. New features New features in Archive Manager 5.5: • Added support for Office 365: ▪ Users can now log in to the Archive Manager website with their Office 365 accounts. ▪ The website includes two new pages Tenants and Proxy credentials where users can manage message policies, enable/disable Store Manager, and configure proxy credentials for Office 365 tenants. ▪ Added a new page Azure AD Connector to Configuration Console. Archive Manager 5.5 1 Release Notes ▪ Enhanced Active Directory Connector (ADC) to synchronize users, groups, and mailboxes from Office 365. ▪ Enhanced Exchange Store Manager (ESM) to archive messages from Office 365. All the existing message policies are supported. ▪ Enhanced Exchange Utility to support Office 365. • Added support for web reference attachments (attached by web reference, and the attachment content is not in the message): ▪ The ESM service can now archive message with web reference attachments. ▪ The Exchange Utility can now reconstruct message with web reference attachments. ▪ Enhanced client tools (Offline Client, Outlook Form, OWA Reconstruction Tool and Search Exporter) to support message with web reference attachments. • ADC enhancements: ▪ Archive Manager can now synchronize users from Active Directory and mailboxes from GroupWise when ADC and GroupWise Directory Connector (GDC) are installed. ▪ Delegated permissions will be automatically removed from Archive Manager once the delegate is removed from Active Directory. ▪ Archive Manager will not synchronize Lync users and their mailboxes without having Lync Store Manager (LSM) installed. • Website enhancements: ▪ Added new options to the Advanced Search form: Message Type and Message Class. ▪ Redesigned the Change Password page. • Configuration Console enhancements: ▪ Support for user name in UPN format on the Service User Credentials page. ▪ Users can now edit the NetBIOS name on the AD Connector page. • Security enhancements: ▪ Upgraded encryption algorithm to AES 256 to secure sensitive data, such as connection string and proxy credentials. ▪ Upgraded password hashing algorithm to SHA-2. • New platforms supported: ▪ Exchange Online ▪ Exchange 2016 CU11 ▪ Exchange 2016 CU10 ▪ Exchange 2013 CU21 ▪ Exchange 2010 SP3 RU24 ▪ Exchange 2010 SP3 RU23 ▪ Exchange 2010 SP3 RU22 ▪ Exchange 2010 SP3 RU21 ▪ Novell GroupWise 18 SP1 ▪ Novell GroupWise 18 ▪ Novell GroupWise 2014 R2 SP3 ▪ NetIQ eDirectory 9.1 SP1 ▪ NetIQ eDirectory 9.1 Archive Manager 5.5 2 Release Notes ▪ NetIQ eDirectory 9.0 SP4 ▪ SQL Server 2016 SP2 • New Outlook client supported: ▪ Office 365 ProPlus • New prerequisite for servers running Archive Manager websites, ADC service, and LSM service: ▪ PowerShell 3.0 or later versions • Added TLS 1.2 support for connections to SQL Server 2008 R2 SP3 or later versions. See also: • Resolved issues Resolved issues The following is a list of issues addressed in this release. Table 1. General resolved issues Resolved issue Issue ID Cannot create Office 365 mailboxes after setting "Directory Connector Scan O365 Mailbox From 773023 On Premises". ADC would throw Out Of Memory exception in the case of a large number of AD users. 763024 The installer would not check and install VC++ 2010 when the website feature is not checked. 753985 File system's Data Loader would lose some content if the message has a long subject. 724001 Cannot open some messages and IIS Worker consumes 100% CPU. 722336 ESM identifies HTML message body as RTF and the message cannot display correctly on website. 721330 Cannot configure LDAP port on Archive Manager web server. 721183 Search Exporter would hang after entering username and password again. 695192 When no ESM/DL group are applied to the server, the ESM/DL group is not empty in Configuration 692238 Console's Exchange Store Manager and Data Loader pages even there is a default group. Question marks exist in the text-format message body exported by Search Exporter. 648784 ADC selects OU list incorrectly from user/resource forest's Directory Connector. 647889 Configuration Console would throw exception if entering full domain name for login name on 641641 Service User page. Host header for main website displays "archivemanager" when it is set to empty. 638158 Configuration Console would throw exception when Application Pool Identity fails to validate 637039 service login. Cannot choose mailbox on Mailbox Assignment Page when the mailbox name contains 604217 apostrophe. Search Exporter throws timeout exception in SearchExporter.wlog. 601352 Search Exporter cannot write log files. 496063 Cannot reset admin password in Configuration Console after admin user was deleted and 464809 recreated. Script to enable hosted mailbox should ignore disabled logins. 464724 Configuration.Config log eats exceptions caused by unexpected runtime errors in certain 459105 environments. Permissions removed in Exchange should be removed when importing mailbox permissions. 457553 Cannot add group member with ADC. 442905 Archive Manager 5.5 3 Release Notes Table 1. General resolved issues Resolved issue Issue ID Search Exporter fails when username contains ampersand. 430407 Search Exporter cannot export PST file when working with Office 365 ProPlus Outlook. 415679 Updating storage location twice causes error. 388029 Mail server filters cannot work with ADC. 378767 Configuration Console shows invalid host header after upgrade. 375515 OU list works poorly with user/resource forest. 361919 Cannot apply unselected user credentials in Directory Connector Configuration. 355517 Printing from Outlook Form shows user properties. 352868 Two active file system data loaders exist after upgrading from 4.8 to 5.0. 340502 Search Exporter does not work with Windows Authentication. 338000 ADC uses incorrect property to find mail servers. 272764 UrlRedirect Reset.aspx does not work. 240197 Known issues The following is a list of issues, including those issues attributed to third-party products, known to exist at the time of release. Table 2. Installer known issues Known issue Issue ID The installation cannot be performed as the ArchiveMgr_Service user. 222623 Table 3. Client tools known issues Known issue Issue ID Cannot install Outlook Form for Office 365 using Exchange Utility. 778008 IPM.TaskRequest items exported to PST by the Search Exporter can't be opened by Outlook from 63703 the PST. These items can be opened by copying the items into your Exchange Mailbox. The Exchange Utility performance is expected to be slower when used with Exchange 2010, as it 56776 will run in single-threaded mode with this mail server to avoid MAPI instabilities. System requirements Before installing or upgrading to Archive Manager 5.5, ensure that your system meets the following minimum hardware and software requirements. Archive Manager 5.5 4 Release Notes Hardware requirements For a complete list of hardware requirements, please refer to the Archive Manager Installation and Configuration Guide for Exchange or GroupWise. Supported platforms Table 4. Supported platforms Requirement Details Microsoft SQL Server, 32-bit or 64- • 2017 bit version, Enterprise or Standard • 2016 SP2 edition, any of the following: • 2016 SP1 • 2016 • 2014 SP2 • 2014 SP1 • 2014 • 2012 SP4 • 2012 SP3 • 2012 SP2 • 2012 SP1 • 2012 • 2008 R2 SP3 • 2008 R2 SP2 • 2008 R2 SP1 • 2008 R2 • 2008 SP4 • 2008 SP3 • 2008 SP2 NOTE: Make sure the compatibility level setting in your SQL Server is not lower than SQL Server 2008. NOTE: Archive Manager supports TLS 1.2 for connections to SQL Server 2008 R2 SP3 and later versions. Archive Manager Server • Windows Server 2016 Operating System • Windows Server 2012 R2 • Windows Server 2012 • Windows Server 2008 R2 SP1 or RTM • Windows Server 2008 SP2, 64-bit version Archive Manager 5.5 5 Release Notes Table 4. Supported platforms Requirement Details Browser Versions • Microsoft Internet Explorer 11, 10, or 9 When using enhanced security on any server-based operating system, the Archive Manager Website must be added to the list of trusted sites to work correctly. • Microsoft Edge • Firefox (latest version) running on Windows or Macintosh. • Chrome (latest version) running on Windows or Macintosh. • Safari running on Macintosh or mobile devices. • Android browsers External Storage • File System • NetApp SnapLock 7.2.4 • EMC Centera 4.2.1, 4.2, 4.1, 4.0, 3.1.4 • EMC Atmos 2.0 • Caringo CAStor 6.5.4 • BridgeHead HT FileStore with HDR 2.2-20, build 23007: Deprecated. Only upgrades supported. IMPORTANT: Upgrades will be no longer supported in the next release. • IBM DR-550 version 5.4.1 (Version 5, Release 4, Level 1): Deprecated. Only upgrades supported. IMPORTANT: Upgrades will be no longer supported in the next release. • Hedvig Distributed Storage