•SPECIAL EDITION • [ tablecontents of ] volume four • issue six features 4 President’s Report Skyword Editorial Policy • 5 From the Editor Submissions to Skyword are due by the first day of each month 6 Remember Me for publication on the following month 7 Barbara Arestegui, BOS The APFA reserves the right to Cover: Roses from the edit any submissions that are received for the purpose of 8 Jeffrey Collman, BOS Boston and New York publication in Skyword Submissions will not be considered 9 Michele Heidenberger, DCA Memorial Services are if they are too long! libelous! defamatory! not factual! 10 Ken and Jennifer Lewis, DCA thrown into the remains in bad taste or are at Ground Zero. contractually incorrect Letters to the Editor may not be 12 Sara Low, BOS considered if the length of the APFA Headquarters submission exceeds $%% words All 13 Karen Martin, BOS 1004 West Euless Boulevard letters must include your name! Euless, Texas 76040 signature! address! base! employee 14 Renee May, DCA number and telephone number Toll-Free (800) 395-APFA Use the Communique Card in the or tear)out section or submit 15 Kathy Nicosia, BOS Local Metro (817) 540-0108 your letter to APFA Fax (817) 540-2077 Communications Department 16 Betty Ong, BOS Copyright +%%$ by the APFA All Chicago Office rights reserved No part of this 17 Jean Roger, BOS 8410 Bryn Mawr Ave., publication may be reproduced in Suite 400 any form without written 18 Dianne Snyder, BOS Chicago, Illinois 60631 permission of the APFA (773) 380-1202 The views expressed in Skyword do not necessarily represent those 19 Madeline Sweeney, BOS Los Angeles Office of the APFA APFA does not 8639 Lincoln Blvd., endorse any medical procedure! 20 Charles Burlingame, DCA medical practice! product or Suite 200 service that may be mentioned or 21 John Ogonowski, BOS Los Angeles, California 90045 advertised in Skyword (310) 649-2818 Skyword is published ten times a year by APFA! $%%- West Euless 22 Thomas McGuinness, BOS Dallas/Ft. Worth Office Bvd! Euless! Texas %-% Postage 222 W. Las Colinas Blvd., paid at Dallas! Texas 23 David Charlebois, DCA Suite 1650 Irving, Texas 75039 John Ward President 24 Memorial for New York (972) 444-2500 Jeff Bott Vice President 25 Memorial for Los Angeles Internet Address Linda Lanning Secretary 26 The Blue Platoons www.apfa.org E-Mail Address Juan Johnson Treasurer 29 American, United Flight Attendant Michelle Brawley [email protected] 30 The APFA 11/77 Memorial Fund carries a rose for Karen Martin at the Leslie Mayo Editor 32 Ground Zero Boston Memorial Service Skylar Turner Graphic Designer HotLine Information Tape 800.399.APFA 36 The Defining Moment photo courtesy of Nancy Lane, The Boston Herald Tape Updated Weekly 37 PhoneWatch 38 In Memory, With Love President’s Report callers not only with up-to-date has been very busy since period immediately following operational information but September 11. In addition to September 11, APFA's National with moral support, as well. constantly speaking with the Hotel Coordinator Patty Bias ur world changed Hundreds of volunteers press and giving interviews, proved to be up to the challenge. manned the phones seven days National Communications OO on September 11. a week answering thousands of Coordinator Leslie Mayo still As always, our incredible APFA calls from our members until managed to keep the member- office staff kept things running I know the days and all Flight Attendants had ship updated on changing smoothly for us at APFA returned to their bases. events through the APFA Headquarters. There was no task weeks following the HotLine and the web site. too large for them to handle. I horrific events of that The APFA Safety Department Incidentally, as a result of know I speak for all of our has been actively working with APFA's commitment to provide Representatives and volunteers day have been management, other unions, and you with timely and accurate when I say how much we appreci- by John Ward, APFA President various government agencies to information, the APFA HotLine ated their professionalism and extremely trying on us improve safety and security is now updated twice weekly, support for APFA and its Flight Attendants at such a difficult time. all. Just as a family procedures, both onboard the on Tuesday and Friday evenings. aircraft and at airports nation- I highly recommend that you pulls together during wide. APFA's Washington lob- get in the habit of calling the And finally, I would be remiss if I byist has also been instrumen- HotLine regularly. did not acknowledge the tireless times of crisis, so too tal in this effort, meeting with dedication of my fellow National Congressional leaders and their The APFA Scheduling and Officers and of all the APFA Base has the APFA and staffs every week since Contract Departments' phones Chairs and Vice Chairs – most especially those representing its members. September 11 helping to ensure have been ringing off the hook that effective airline security since September 11. September BOS/BOS-I and DCA/DCA-I. I Almost immediately following legislation is passed. schedules were affected by mas- feel extremely fortunate to be the shocking news that sive cancellations and our associated with such an outstand- American flights 11 and 77 had The APFA Health Department Scheduling Reps have been ing group of professionals. been hijacked and were involved has provided extensive support there to assist. The announce- in the terrorist attacks at the to the membership following ment of furloughs, overage Life, unfortunately, won't ever be World Trade Center and the the traumatic events of leaves and partnership flying the same as it was before Pentagon, APFA Representatives September 11. To cite just one generated many, many questions September 11. These events have and volunteers sprang into example, the Health which were efficiently answered reinforced what we have always action to assist those in our Department arranged to have by our dedicated Contract known to be the case – that we ranks affected by the tragedies trained counselors from the Department. need each other, and that we are and the events that followed. American Red Cross on hand much more able to deal with the at APFA Headquarters to assist The efforts of the APFA Hotel challenges we face when we face By early afternoon on September in handling calls from Department have not gone them together. 11, PhoneWatch, APFA's commu- Flight Attendants who were unnoticed. When confronted nications command center, was understandably upset and fear- with the Herculean task of In Unity, up and running. With flights ful following the tragedies. attempting to make certain that diverted and crews stranded lit- all Flight Attendants had trans- John erally all over the world, the As you can imagine, the APFA portation and hotel rooms in PhoneWatch volunteers provided Communications Department which to stay during the time We call that person who has lost his father, an orphan; and a widower that man who has lost his wife. But that man who has known the immense unhappiness of losing a friend, by From the what name do we call him? Here every language is silent and holds its peace in helplessness. Editor -Joseph Roux by Leslie Mayo Skyword Editor, APFA Communications Coordinator wo months ago, who could Each of us must grieve in our their money to the families of date information every time I to be overwhelmed with things have anticipated that we own way, whether we do it pub- those we lost, and food and called. And thanks also goes to that seemed so important at the TT would be in the place we are licly, behind closed doors, with drink for our volunteers and rep- Skylar Turner who has put his time. But that luxury is gone. today – mourning the loss of sev- loved ones, or in silence. There resentatives at APFA who worked heart and soul into this magazine enteen of our friends, living in a is no right or wrong way to anywhere from eight to sixteen despite his inability to get the And through it all I’ve realized country at war, and some of us grieve. I hope that, in some small hour shifts. Some of them lost faces of our lost colleagues out of something. I’ve realized that I afraid to fly? way, this issue of Skyword will friends in this tragedy, yet they his mind night or day while take an awful lot for granted. bring some comfort to you, as it managed to remain strong and designing this issue of Skyword. The intention of this issue of has for me while producing it. help other Flight Attendants sys- Skyword is to honor the tem wide who weren’t as fortu- It used to be so easy to get crewmembers whose lives were It’s amazing to watch those nate to have the kind of support bogged down with petty details – lost on September 11, 2001. This around you, some of whom you that is abundant at APFA has not been an easy publication thought you knew so well, Headquarters. I would especially Several New York and Boston Flight Attendants went to Ground Zero to bring together, neither techni- become even stronger in the face like to acknowledge Bill White thanks to the assistance of Connecticut Congressman Christopher Shays. cally nor emotionally. To assist of this tragedy. Flight Attendants for his assistance, above and This banner was designed by APFA’s Graphic Designer, Skylar Turner, me in honoring our fellow came from all over the country to beyond the call of duty, in pub- and placed at Ground Zero overlooking the thousands of flowers, cards, crewmembers, I included in sever- donate their time to PhoneWatch, lishing the web site with up-to- pictures and teddy bears left by families of the World Trade Center vic- al HotLines, e-mails and web site tims.