1 Issue 35 - Spring 2019 iMindingntouch Gibraltar’s Business HOSPITALITY EDITION INSIDE: Food and Gourmet Catering The Business Beverage for Gibraltar of Baking Hotels – Maximising Profits intouch | ISSUE 35www.gfsb.gi | WINTER 2018/19 www.gibraltarlawyers.com ISOLAS Trusted Since 1892 Property • Family • Corporate & Commercial • Taxation • Litigation • Trusts Wills & Probate • Shipping • Private Client • Wealth management • Sports law & management For further information contact: [email protected] ISOLAS LLP Portland House Glacis Road PO Box 204 Gibraltar. Tel: +350 2000 1892 Celebrating 125 years of ISOLAS CONTENTS 3 05 MEET THE BOARD 06 CHAIRMAN’S FOREWORD 08 FOOD AND BEVERAGE FOR HOTELS – MAXIMISING PROFITS 12 UNDER THE SPOTLIGHT: GOURMET CATERING GIBRALTAR 14 TRADITION, LOCAL FLAVOUR AND REMARKABLE EVENTS 14 16 SARAH CORTES TALKS TRUTH TRADITION, LOCAL FLAVOUR AND TO INTOUCH REMARKABLE EVENTS 18 GIBRALTAR’S COOLEST SMALL BUSINESS 20 THE BUSINESS OF BAKING 22 AIMING HIGHER: UNIVERSITY OF GIBRALTAR’S MASTER OF BUSINESS ADMINISTRATION 24 BENEFITS OF MANAGING SAFETY 26 LANGUAGE MATTERS - IS SPEAKING ENGLISH REALLY 16 18 IMPORTANT IN THE SERVICE SECTOR? SARAH CORTES TALKS TRUTH GIBRALTAR’S COOLEST SMALL TO INTOUCH BUSINESS 30 THE BUSINESS OF ENVIRONMENTAL CONSCIENTIOUSNESS 32 ACCREDITED TRAINING LAUNCHES IN GIBRALTAR 34 GFSB BREAKFAST CLUB SEMINAR: BREXIT AND EMPLOYMENT 36 GFSB ANNUAL GENERAL MEETING 38 GFSB NEW MEMBER PROFILE 40 GFSB MEET THE BOARD 22 AIMING HIGHER: UNIVERSITY OF GIBRALTAR’S MASTER OF BUSINESS ADMINISTRATION intouch | ISSUE 35 | WINTER 2018/19 4 The portfolio of responsibilities have been allocated by the Board as follows: Chairman Julian Byrne Vice-Chairperson Paul Collado Treasurer Daniel Delgado Secretary Philip Vasquez Employment Owen Smith (Conditions of Employment Board, Labour Advisory Board, Small Business Board) Environment Tony Lopez Legal Owen Smith Business start-ups/EU Funding Eran Shay / Daniel Delgado (JLAG, EU Funding Board, Small Grants Board) Information & Technology Julian Byrne / Eran Shay (E-business Advisory Council) Education & Training Tony Lopez Pensions Daniel Delgado Members Benefits Paul Collado / Eran Shay Business Licensing Julian Byrne / Paul Collado Banking Neville Dalmedo Health & Safety Tony Lopez (Health & Safety Board) Business & Commerce Paul Collado Tourism Eran Shay / Paul Collado (Tourism Advisory Council) Wholesale & Retail Eran Shay International Eran Shay (ESBA Board) Restaurants & Hospitality Eran Shay InTouch Magazine Julian Byrne Design & Branding Julian Byrne Events Paul Collado ISSUE 35 | WINTER 2018/19 | intouch MEET THE BOARD 5 Julian Byrne Paul Collado Daniel Delgado Philip Vasquez Tony Lopez Chairman Vice-Chairman Treasurer Secretary Eran Shay Neville Dalmedo Owen Smith DISCLAIMER 1 No part of this publication may be reproduced without the wirtten Issue 35 - Spring 2019 permission of the publishers. The iMindingntouch Gibraltar’s Business intouch Publishers and the Editor have made every effort to ensure that all of the EDITORIAL DIRECTOR information within this publication is accurate, but emphasise that they cannot Julian Byrne accept responsibility for any errors or DESIGNED BY omissions. The Publishers and the Editor accept no responsibility for statements Piranha Designs Gibraltar made by contributors or for any claim www.piranhadesigns.com HOSPITALITY made through advertisements published EDITION in this magazine. JOURNALIST Jackie Anderson INSIDE: Food and Gourmet Catering The Business Beverage for Gibraltar of Baking Hotels – Maximising Profits PUBLISHED BY Federation of Small Businesses The GFSB The UK’s Leading Business Organisation intouch | ISSUE 35www.gfsb.gi | WINTER 2018/19 122 Irish Town, Gibraltar Issue 35 | Spring 2019 Tel: +350 200 47722 Email: [email protected] www.gfsb.gi intouch | ISSUE 35 | WINTER 2018/19 6 CHAIRMAN’S FOREWORD ear readers, strength. Following on from our significant are unique businesses in Gibraltar. This At the time of writing Brexit investment in the Main Street Review we year, however, we have seen a record was still going ahead, and is the are now pushing forward with a Business number of applicants, so much so, that we Dbiggest thing in everybody’s Improvement District (BID) which we have had to have two rounds of reviews. mind. We have been doing as much as we believe can really improve our city centre. The winner of the Gibtelecom Innovation can as a Federation to try to help ease the We are now well into this project and hope Award will be announced at our Annual stress and concerns. The board has met to get funding in the next few months. Dinner. We are really pleased to see local with the both the Chief Minister and the The GFSB are committed to helping our entrepreneurship very much alive. Deputy Chief Minister, and have been filled local businesses with innovative ideas and in all contingency planning that has taken practical solutions. This issue we have focussed on the place. hospitality trade, which is one that is vital We have made a significant step forward to Gibraltar not just as a tourist destination, Our last breakfast club was entitled Brexit with Women in Business (WIB). In our but a place to work and live too. We and Employment Law, which was very EGM the membership voted unanimously have interviewed some interesting local well attended and informative. We are that we should continue working towards companies who are working hard to make supporting an HM Customs initiative, with Women in Business joining the GFSB. In their businesses stand out, which makes an international speaker who will help the AGM we added a number of women for interesting reading. explain everything that should be required from the WIB board to the GFSB Board, to aid frontier flow of goods. Finally, in in order to help us through this transition The GFSB are doing their best to make our Annual Dinner the Chief Minister will towards a more diverse and inclusive Gibraltar the best place it can be to do be giving us a full update on Brexit, which board. WIB have been doing a great job business. Together we can make real will be only a week before the actual Brexit of building a networking platform for their changes that make big differences. date. members, but we both felt that by coming under the GFSB infrastructure this would Please get in touch if you have anything February saw our AGM, which was only benefit both organisations. The Board you think we should cover in future probably the most highly attended AGM is excited to see how things develop with editions. ever! We updated the membership on the new Board Members and a wider our healthy finances and our continued diversity. Julian Byrne investment in the business community. Chairman Last year the GFSB Gibtelecom Innovation We highlighted that we have passed 320 active members, which is a milestone that Awards were very successful, with the proves we are going from strength to winner Buytickets.gi proving that there Perspective matters The future asks more of business. A need for wider knowledge, swifter actions and more agile capability. A demand to look at the world from a whole new viewpoint. Deloitte identifies the new perspectives that will drive decisions; to build confidence in shaping the solutions that matter. A fresh view on addressing your most challenging decisions awaits at: Tel: +350 200 41200 Fax: +350 200 41201 [email protected] www. deloitte.gi Merchant House, House, 22/24 22/24 John John Mackintosh Mackintosh Square, Square, P.O. P.O.Box 758, Box Gibraltar758, Gibraltar © 2017 Deloitte Limited is a subsidiary of Deloitte LLP, which is the United Kingdom affiliate© 2017 Deloitteof Deloitte Limited. NWE LLP, A membera member of firm Deloitte of Deloitte Touche Touche Tohmatsu Tohmatsu Limited Limited. ISSUE 35 | WINTER 2018/19 | intouch GibTel_MonsterBundle_Ad_A4_AW_0405.pdf 1 04/05/2018 15:10 MONSTER 7 BUNDLE FOR BUSINESS Connecting your office For just has never been easier or better value. Get a great package deal on your broadband and £70 mobile plans. a month! Mobile Plan 10GB data, 1,000 SMS and 1,000 minutes (on-net) + 100 Mbps Broadband + Starter Email Hosting + Premium Web+ Hosting 24/7 customer support Visit www.gibtele.com Terms andintouch conditions | ISSUE 35 apply | WINTER 2018/19 Visit www.gibtele.com 8 FOOD AND BEVERAGE FOR HOTELS – MAXIMISING PROFITS BY LUCIENCE MOSQUERA, MD, HOSPITALITY BUSINESS DEVELOPMENT otel Food and Beverage Good asset management bridges the Before drilling down into detailed profitability has gap between corporate and property analysis it is important to identify basic traditionally been under efforts and recognise that even minor underlying assumptions from which to improvements are worth pursuing (e.g. assess the F&B operations today and to Hperforming and hotel a £100,000 increase in NOI can create make recommendations for the future. F&B outlets are notorious loss upwards of £1M in hotel value). Due to makers. the relatively low contribution to the Consider the following: bottom line, F&B is habitually considered 65% of hotel revenue is generated an afterthought in the hotel development Hotel type – what type of F&B is through rooms and with an approximate process. This affects guest satisfaction deemed reasonable and financially 80% profit margin, it is no coincidence ratings and lacklustre concepts that viable? that the focus of attention tends to be operate with high delivery costs – a largely on rooms. Although there has lose-lose situation! Although hotel F&B Optimal market positioning – been increased attention on improving concepts have improved significantly understanding the hotel’s current F&B profitability on a corporate level, in recent years, profitability remains positioning and its market positioning implementation of new concepts and an issue due to a lack of commercial for the future is invaluable to F&B processes is left largely to the team awareness, poor implementation, programming. A well-defined and on the ground – the same team that is delivery, monitoring and development.