Learner Programme Handbook Section 3 of 3 FREEDOM Learner Support Name: © 2020 FREEDOM Institute of Higher Education. All rights reserved. No part of this book may be reproduced or utilised in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission from the publisher. © 2020 LEARNER PROGRAMME HANDBOOK SECTION 3 of 3 V 3 - AUCKLAND Page 1 Table of Contents Table of Contents ..................................................................................................... 2 FREEDOM Institute of Higher Education Internal Support ...................................... 3 Important Contact Information .......................................................................................................... 3 Code of Practice .................................................................................................................................. 4 Eligibility for Health Services ................................................................................................................. 6 Accident Insurance .............................................................................................................................. 6 Health Medical and Travel Insurance ............................................................................................... 6 Immigration ............................................................................................................................................ 7 Other Services ....................................................................................................................................... 7 Personal belongings ............................................................................................................................. 7 External Supports ...................................................................................................... 8 Holistic Learner Support ....................................................................................................................... 8 Health and Medical treatment .......................................................................................................... 8 Taha Tinana/Physical Well Being .......................................................................... 10 Community Health and Other Social Services – Medical Services ............................................. 10 Medical Prescriptions ......................................................................................................................... 11 Maternity .............................................................................................................................................. 11 Dental Care ......................................................................................................................................... 12 Taha Wairua/Spiritual: ............................................................................................ 13 Church, Temple and Mosque Information ..................................................................................... 13 Taha Hinegaro/Intellectual and Emotional Well Being ....................................... 17 Taha Whaanau/Family and Social Wellbeing: .................................................... 18 Important Contacts: ............................................................................................... 20 Governance ........................................................................................................... 22 Your Welfare: Information about Living in New Zealand .................................... 22 Living expenses ................................................................................................................................... 23 Accommodation ................................................................................................................................ 24 Banking information and how to open a bank account ............................................................. 26 Transport arrangements ..................................................................................................................... 27 Emergencies ........................................................................................................................................ 30 General Safety .................................................................................................................................... 34 Recreational Activities in Auckland ................................................................................................. 34 American Psychological Association (APA) Referencing .................................. 36 APA Referencing © 2020 LEARNER PROGRAMME HANDBOOK SECTION 3 of 3 V 3 - AUCKLAND Page 2 FREEDOM Institute of Higher Education Internal Support Programme Venue(s) are: Liverpool Street Campus: 28 Liverpool Street, Central Hamilton, 3204 Telephone: 07 846 7446 Victoria Street Campus: 610 Victoria Street, Central Hamilton, 3204 Telephone: 07 834 0451 Auckland Campus: 3 Margot Street, Epsom, Auckland 1051 Telephone: 07 834 0451 FREEDOM Emergency Number: 022 125 7075 Important Contact Information Website Details: www.freedom-ihe.ac.nz Email Address: [email protected] Details of Designated person [email protected] responsible for Pastoral Care for 0064 22 125 7075 (Mobile) International Learners: 0064 07 846 7446 (Office Landline) Learning Services Manager Emergency Contact In case of emergency after office hours you can contact mobile phone number: 0064 021 299 2998 Pastoral Care, Learner Health and Support Services Person Responsible for Pastoral Contact Information Care: Email: [email protected] Phone: 0064 07 846 7446 or + 64221257075 FREEDOM Institute of Higher Education has specific personnel in our administration who specialise in learner support services. Whenever you are unsure of something and need advice or support contact the administration, our personnel will assist you with: Code of Practice for International Learners New Zealand Immigration Service (NZIS) Holistic Learner Support Accommodation Finance © 2020 LEARNER PROGRAMME HANDBOOK SECTION 3 of 3 V 3 - AUCKLAND Page 3 Personal problems Career advice Anything in regards to FREEDOM Institute of Higher Education Policies, Regulations and Rules. At FREEDOM Institute of Higher Education, we want to hear from you. Whatever the problem is our personnel are willing to listen, if we cannot provide the solution we will refer you to experts who can help you. We can contact the external support agencies for you. Code of Practice FREEDOM has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students (and National Learners) Education (Pastoral Care of International Students) Code of Practice 2019 The new Code of Practice came into force on 1 July 2019. It means: Education providers are required to achieve the 10 outcomes outlined in this new Code of Practice, following prescribed key processes. The Code Administrator, the New Zealand Qualifications Authority (NZQA), has new powers to take actions against education providers who do not follow the code. You can read the new Code of Practice on the Legislation website NZQA ensures education providers follow the Code of Practice. NZQA has developed guidelines to support education providers to implement the Code. Go to the Caring for international student’s information on NZQA's website. Below is a summary of the Code. Introduction When students from other countries come to study in New Zealand, it is important that those students are well informed, safe, and properly cared for. New Zealand educational providers have some responsibility for international students’ welfare. Adult learners also have a range of responsibilities, such as keeping their signed commitments, being truthful and informing their provider of changes in the health, address, email, telephone, Insurance and Visa details within 24 hours (under FREEDOM Regulations). © 2020 LEARNER PROGRAMME HANDBOOK SECTION 3 of 3 V 3 - AUCKLAND Page 4 This pamphlet provides an overview of the “Code of Practice for the Pastoral Care of International Students” (Commonly referred to as the Code), and provides a procedure that students can follow if they have concerns about their treatment by a New Zealand educational provider or agent of a provider. What is the Code? The Code is a document which provides a framework for service delivery by educational providers and their agents to international (and National) students. The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students. The Code applies to pastoral care and provision of information only, and not to academic standards. Who does the Code apply to? The Code applies to all education providers in New Zealand with students enrolled on international study visas. The Code is mandatory for these providers and must be signed by them. FREEDOM voluntarily elects to support National learners in an equitable manner to International learners. All that follows relates to them to. What is an “international student”? An “international student” is a foreign student studying in New Zealand. How can I get a copy of the Code? You can request a copy of the Code from your New Zealand educational provider. The Code is also available online from: http://www.nzqa.govt.nz/studying-in-new-zealand/coming-to-study-in-new-