Locations Head Office 16-5, Konan 2-chome, Minato-ku, Tokyo Postal Code: 108-8215 Phone: 81-3-6716-3111 (main number) Fax: 81-3-6716-5800 Headquarters and Divisions General Machinery & Special Vehicle Headquarters 3000, Tana, Sagamihara, Kanagawa Postal Code: 229-1193 Phone: 81-42-761-1101 (General Affairs Dept.) Fax: 81-42-763-0800 Air-Conditioning & Refrigeration Systems Headquarters 3-1, Asahi, Nishi-biwajima-cho, Kiyosu, Aichi Postal Code: 452-8561 Phone: 81-52-503-9200 (General Affairs Dept.) Fax: 81-52-503-3533 Paper & Printing Machinery Division 1-1-1, Itozaki-Minami, Mihara, Hiroshima Postal Code: 729-0393 Phone: 81-848-67-2054 (General Affairs & Labor Section) Fax: 81-848-63-4463 Machine Tool Division 130, Roku-jizo, Ritto, Shiga Postal Code: 520-3080 Phone: 81-77-553-3300 (General Affairs Dept.) Fax: 81-77-552-3745 Works Nagasaki Shipyard & Machinery Works 1-1, Akunoura-machi, Nagasaki Postal Code: 850-8610 Phone: 81-95-828-4121 (General Affairs Dept.) Fax: 81-95-828-4034 Kobe Shipyard & Machinery Works 1-1-1, Wadasaki-cho, Hyogo-ku, Kobe Postal Code: 652-8585 Phone: 81-78-672-2220 (General Affairs Dept.) Fax: 81-78-672-2245 Address all inquiries about this report to: Shimonoseki Shipyard & Machinery Works 6-16-1, Hikoshima Enoura-cho, Shimonoseki Postal Code: 750-8505 Mitsubishi Heavy Industries, Ltd. Phone: 81-83-266-5978 (General Affairs & Labor Section) Corporate Social Responsibility Department Fax: 81-83-266-8274 CSR Report 16-5, Konan 2-chome, Minato-ku, Tokyo, Japan Yokohama Machinery Works 1-8-1, Sachiura, Kanazawa-ku, Yokohama Corporate Social Responsibility Report Postal Code: 108-8215 Postal Code: 236-8515 Phone: 81-3-6716-3884 Fax: 81-3-6716-5815 Phone: 81-45-775-1201 (General Affairs Dept.) Fax: 81-45-775-1208 MHI Social and Environmental Report URL: http://www.mhi.co.jp/ Hiroshima Machinery Works 4-6-22, Kan-on-shin-machi, Nishi-ku, Hiroshima Postal Code: 733-8553 Phone: 81-82-291-2112 (General Affairs Dept.) 2009 Fax: 81-82-294-0260 Takasago Machinery Works 2-1-1, Arai-cho Shinhama, Takasago Postal Code: 676-8686 Phone: 81-79-445-6125 (General Affairs Dept.) Fax: 81-79-445-6900 Nagoya Aerospace Systems Works 10, Oye-cho, Minato-ku, Nagoya Postal Code: 455-8515 Phone: 81-52-611-2121 (General Affairs Dept.) Fax: 81-52-611-9360 Nagoya Guidance & Propulsion Systems Works 1200, O-aza Higashi-tanaka, Komaki Postal Code: 485-8561 Phone: 81-568-79-2113 (General Affairs Dept.) Fax: 81-568-78-2552 Plant and Transportation Systems Engineering & Construction Center Mihara 1-1-1, Itozaki-Minami, Mihara, Hiroshima Postal Code: 729-0393 Phone: 81-848-67-2072 (General Affairs & Labor Section) Fax: 81-848-67-2816 Yokohama Mitsubishi Juko Yokohama Bldg., 3-3-1, Minatomirai, Nishi-ku, Yokohama Postal Code: 220-8401 Phone: 81-45-200-9066 (General Affairs & Labor Section) Fax: 81-45-200-9932 Mitsubishi Minatomirai Industrial Museum Mitsubishi Juko Yokohama Bldg., 3-3-1, Minatomirai, Nishi-ku, Yokohama Postal Code: 220-8401 Phone: 81-45-200-7351 Fax: 81-45-200-9902 URL http://www.mhi.co.jp/museum/ CSR Report Corporate Social Responsibility Report MHI Social and Environmental Report 2009 Creed 1. We strongly believe that the customer comes first and that we are obligated to be an Message from the President We will continue to work to fulfill our mission as a manufacturing innovative partner to society. company for the future of people and the Earth. Creed / Editorial Policy 1 Contents 2 2. We base our activities on honesty, harmony, and a clear distinction between public and private life. Message from the President 3 Overview of the MHI Group 5 3. We shall strive for innovative management and technological development from an CSR of the MHI Group 7 international perspective. Special Feature Reason for Instituting the Creed Close ties with In Japan there are many enterprises with their company, the mental attitude of employees, and the Earth own “creeds” which simply represent their man- the future directions of the company. The future of energy and the global environment, and the role of Mitsubishi Heavy Industries 9 agement concept. The reason for instituting the present creed is Mitsubishi Heavy Industries, Ltd. has a creed of so that all of us can call to mind our one hundred this type, also. It was instituted in 1970 on the years of tradition and strive for further develop- basis of the policy advocated by Koyata Iwasaki, ment in the future. Close ties with Society president of Mitsubishi Goshi Kaisha in the Issued June 1, 1970 Special Feature: Close ties with the Earth We are facing the global challenge of transforming into a post-carbon MHI contributes to the development of local communities through 1920s, to indicate the essential attitude of the (fossil fuel) society. This feature article introduces MHI’s current and safe and environmentally friendly transportation systems future energy- and environment-related products and businesses for 13 addressing this challenge. A bridge to the next Generation MHI organizes its own unique science classes in elementary and junior high schools nationwide 15 Editorial Policy Scope of this Report This is the ninth report of Mitsubishi Heavy Industries, Target organization: Ltd. (MHI), including the first Environmental Report The information contained in this report pertains to CSR Action Plans 17 published in 2001. In this 2009 edition, we have en- Mitsubishi Heavy Industries, Ltd. and its Group com- deavored to reflect social concerns by describing the panies (131 in Japan and 99 overseas). Some articles, company’s defense-related and space development however, only include descriptions of MHI activities. Responsibilities and Actions of MHI businesses in addition to the status of the year’s activi- ties based on the CSR Action Plan established in April Target period: Management 19 2008. April 1, 2008 through March 31, 2009 Corporate Governance 20 (includes information on some activities after March In the feature articles, we introduce representative Promotion of CSR 22 initiatives for addressing social challenges under the 31, 2009) three themes of our CSR Action Guidelines: “close ties Special Feature: Close ties with Society Compliance 25 with the Earth,” “close ties with society,” and “a bridge The world is demanding new transportation systems that are safe and environmentally sound. This feature article introduces MHI’s Commitment to the Global Environment to the next generation.” Referenced Guidelines new transportation system that meets this demand as well as busi- 29 nesses and activities that contribute to the development of local Environmental Management 30 In addition, we posted a CSR Report Digest Version •Global Reporting Initiative (GRI) communities, including the promotion of local employment. (brochure) to succinctly communicate the company’s “Sustainability Reporting Guidelines” (2002 edition Targets and Progress 33 activities as well as the Detailed Version (PDF) on the G2 and third edition G3) Environmental Accounting 34 website to provide readers with more information on •“Environmental Reporting Guidelines” (2003 edition) our activities. issued by the Japanese Ministry of the Environment Countermeasures against Global Warming 35 We will continue to improve this report in response Note: A “Guideline Comparison List” will be posted Resource Conservation and Waste Management 37 to your feedback. on our website. Management of Chemical Substances 38 Structure of CSR information disclosure Easing the environmental burden through business operations and products 39 Date of Issuance CSR Report 2009 Detailed Version Commitment to People and Society 41 June 2009 (previous issue: June 2008) http://www.mhi.co.jp/en/csr/index.html Commitment to Our Customers 42 Disclaimer Commitment to Our Shareholders and Investors 44 In addition to objective information on the past and present Commitment to Our Business Partners (Suppliers) 45 Digest status of Mitsubishi Heavy Industries, Ltd. and its Group com- panies, this report also contains plans, perspectives, and fore- Commitment to Our Employees 47 casts based on business plans and management policies as Contributions to Society 49 of the date of publication. These forecasts are made using in- Website (PDF) formation available at the time of publication and therefore the actual status and outcome of future business activities may Brochure differ from these forecasts as a result of changes in the given Special Feature: A bridge to the next Generation Progress Toward a Sustainable Society 53 variables. Japanese school children have fewer opportunities to get involved with science. This feature article introduces the science class pro- Third-Party Opinions 54 gram undertaken by MHI in elementary and junior high schools across the country to address this problem. Acting on Valuable Opinions 54 CSR: Corporate Social Responsibility 1 Mitsubishi Heavy Industries, Ltd. CSR Report 2009 2 CSR Report Corporate Social Responsibility Report MHI Social and Environmental Report 2009 Creed 1. We strongly believe that the customer comes first and that we are obligated to be an Message from the President We will continue to work to fulfill our mission as a manufacturing innovative partner to society. company for the future of people and the Earth. Creed / Editorial Policy 1 Contents 2 2. We base our activities on honesty, harmony, and a clear distinction between public and private life. Message from the President 3 Overview of the MHI Group 5 3. We shall strive for innovative management and technological development from an CSR of the MHI Group 7 international perspective. Special Feature Reason for Instituting the Creed Close ties with In Japan there are many enterprises with their company, the mental attitude of employees, and the Earth own “creeds” which simply represent their man- the future directions of the company. The future of energy and the global environment, and the role of Mitsubishi Heavy Industries 9 agement concept.