Community Reinvestment Act Public File 2021 CRA Public File Index • Written Comments • CRA Performance Evaluation • Office Locations • List of Branches Opened & Closed • Loan and Deposit Services and Fees and Hours of Operation • Assessment Areas • HMDA & CRA Disclosure Statements Written comments received in 2018, 2019, 2020 YTD April 2021 There were no written comments received CRA Performance Evaluation • TIAA, FSB Performance Evaluation – 10-22-2018 Midsize Bank Supervision 400 7th St. SW Suite 3E-218 Mail Stop 8E-11 Washington, DC 20219 June 12, 2019 Board of Directors TIAA, FSB 501 Riverside Avenue Jacksonville, FL 32202 Members of the Board: This letter summarizes the results of our evaluation of the bank’s performance under the Community Reinvestment Act (CRA). The evaluation covered activities since the bank’s last CRA examination dated October 22, 2018. We assigned an overall “Satisfactory” CRA rating. Please refer to the enclosed Performance Evaluation for a detailed discussion of the bank’s CRA performance. The Performance Evaluation is for public disclosure and must be placed in your CRA public file within 30 days of receipt. The bank may place a written response to the Performance Evaluation in the public file. Please contact National Bank Examiner Timothy Blackledge at (704) 350-8339 or myself at (202) 649-7157 if you have any questions about this examination. Sincerely, _______________________ William Russell Assistant Deputy Comptroller Midsize Bank Supervision Confidentiality Statement This document is the property of the OCC, and its contents are strictly confidential. Unauthorized disclosure of the contents of this document, including component and composite ratings, is generally prohibited. However, when necessary or appropriate for bank business purposes, a national bank is allowed to disclose the contents of this document to a person or organization officially connected with the bank as officer, director, employee, attorney, auditor, or independent auditor. Disclosure may also be made to the bank’s holding company and, under certain conditions, to a consultant employed by the bank. These exceptions to the general prohibition on disclosure are described in OCC regulations, 12 CFR 4.37(b)(2). Any other disclosure of this document or its contents without the OCC’s prior approval is a violation of 12 CFR 4.37(b) and subject to criminal penalties in 18 USC 641 for conversion of U.S. Government property. PUBLIC DISCLOSURE October 22, 2018 COMMUNITY REINVESTMENT ACT PERFORMANCE EVALUATION TIAA, FSB Charter Number 715115 501 Riverside Avenue Jacksonville, FL 32202 Office of the Comptroller of the Currency 400 7th Street SW Washington, D.C. 20219 NOTE: This document is an evaluation of this Bank's record of meeting the credit needs of its entire community, including low- and moderate-income (LMI) neighborhoods, consistent with safe and sound operation of the Bank. This evaluation is not, and should not be construed as, an assessment of the financial condition of this Bank. The rating assigned to this Bank does not represent an analysis, conclusion, or opinion of the federal financial supervisory agency concerning the safety and soundness of this financial Bank. Charter Number: 715115 Table of Contents TABLE OF CONTENTS .......................................................................................................................... I OVERALL CRA RATING ...................................................................................................................... 2 DEFINITIONS AND COMMON ABBREVIATIONS ......................................................................... 3 DESCRIPTION OF BANK ...................................................................................................................... 7 SCOPE OF THE EVALUATION ........................................................................................................... 8 DISCRIMINATORY OR OTHER ILLEGAL CREDIT PRACTICES REVIEW .......................... 10 APPENDIX A: SCOPE OF EXAMINATION ................................................................................... A-1 APPENDIX B: COMMUNITY PROFILES FOR FULL-SCOPE AREAS .................................... B-1 APPENDIX C: TABLES OF PERFORMANCE DATA .................................................................. C-1 i Charter Number: 715115 Overall CRA Rating Bank’s CRA Rating: This Bank is rated Satisfactory. The following table indicates the performance level of Teachers Insurance and Annuity Association, Federal Savings Bank (FSB) (TIAA or the bank) with respect to the Lending, Investment, and Service Tests: TIAA FSB Performance Tests Performance Levels Lending Test* Investment Test Service Test Outstanding High Satisfactory X X Low Satisfactory X Needs to Improve Substantial Noncompliance * The Lending Test is weighted more heavily than the Investment and Service Tests when arriving at an overall rating. The major factors that support this rating include: Lending levels reflect excellent responsiveness to credit needs in the bank’s assessment areas (AAs) considering the number and dollar amount of home mortgages and small business loans in the AAs. The bank’s distribution of loans among geographies of different income levels is good, based on good home mortgage and small business lending. The bank’s distribution of loans to individuals and businesses of different income levels is good based upon good home mortgage and good small business lending. The bank has made an adequate level of community development (CD) loans. The bank has made a good level of qualified CD investments which exhibits adequate responsiveness to credit and community needs. The bank’s branches and alternative delivery systems are reasonably accessible to essentially all portions of the AA. 2 Charter Number: 715115 Definitions and Common Abbreviations The following terms and abbreviations are used throughout this performance evaluation, including the CRA tables. The definitions are intended to provide the reader with a general understanding of the terms, not a strict legal definition. Affiliate: Any company that controls, is controlled by, or is under common control with another company. A company is under common control with another company if the same company directly or indirectly controls both companies. A bank subsidiary is controlled by the bank and is, therefore, an affiliate. Aggregate Lending: The number of loans originated and purchased by all reporting lenders in specified income categories as a percentage of the aggregate number of loans originated and purchased by all reporting lenders in the metropolitan assessment area (AA). Census Tract (CT): A small subdivision of metropolitan and other densely populated counties. Census tract boundaries do not cross county lines; however, they may cross the boundaries of metropolitan areas. Census tracts generally have a population between 1,200 and 8,000 people, with an optimal size of 4,000 people. Their physical size varies widely depending upon population density. Census tracts are designed to be homogeneous with respect to population characteristics, economic status, and living conditions to allow for statistical comparisons. Community Development (CD): Affordable housing (including multifamily rental housing) for low- or moderate-income individuals; community services targeted to low- or moderate-income individuals; activities that promote economic development by financing businesses or farms that meet Small Business Administration Development Company or Small Business Investment Company programs size eligibility standards or have gross annual revenues of $1 million or less; activities that revitalize or stabilize low- or moderate-income geographies, distressed or underserved nonmetropolitan middle-income geographies, or designated disaster areas; or loans, investments, and services that support, enable or facilitate projects or activities under the Department of Housing and Urban Development (HUD) Neighborhood Stabilization Program criteria that benefit low-, moderate-, and middle-income individuals and geographies in the bank’s assessment area(s) or outside the assessment area(s) provided the bank has adequately addressed the community development needs of its assessment area(s). Community Reinvestment Act (CRA): The statute that requires the OCC to evaluate a bank’s record of meeting the credit needs of its local community, consistent with the safe and sound operation of the bank, and to take this record into account when evaluating certain corporate applications filed by the bank. Consumer Loan(s): A loan(s) to one or more individuals for household, family, or other personal expenditures. A consumer loan does not include a home mortgage, small business, or small farm loan. This definition includes the following categories: motor vehicle loans, credit card loans, home equity loans, other secured consumer loans, and other unsecured consumer loans. Family: Includes a householder and one or more other persons living in the same household who are related to the householder by birth, marriage, or adoption. The number of family 3 Charter Number: 715115 households always equals the number of families; however, a family household may also include non-relatives living with the family. Families are classified by type as either a married- couple family or other family, which is further classified into ‘male householder’ (a family with a male householder’ and no wife present) or ‘female householder’ (a family with a female householder