We are passionate about being at the heart of the communities we serve to prepare them for the future and bridge them to opportunities and a better way of life. In this report, we present our journey of humanising OP financial services and the aspirations we have for EN ASEAN and beyond. MAYBANK FOUNDATION EXPANDS ITS LOCAL SCHOLARSHIP PROGRAmmE TO INCLUDE PRE-UNIVERSITY LEVEL 2000FIRST BANK IN MALAYSIA Maybank believes no one should TO INTRODUCE INTERNET BANKING SERVICES be deprived of a quality education SCHOLARSHIP because of financial limitations. A breakthrough in technology, Maybank2u.com enables customers to conduct a host of financial services. Every individual should be given PROGRAmmE the chance to realise their full potential. 1960- MAYBANK LAUNCHES MAYBANK2U PAY 2006FIRST TO OFFER ONLINE MOBILE BANKING VIA 2003FIRST BANK IN MALAYSIA TO LAUNCH SMS FOLLOWED BY M2U MOBILE SERVICES USING INTERNET BANKING KIOSK Another first by a bank in Malaysia. Maybank2u Pay is a payment 201 4 2013 gateway to facilitate online purchases offering not only fast and safe GPRS/3G PHONE LAUNCH OF PROJECT H.E.A.R.T. transactions, but also a convenient and reliable online shopping Providing convenience for Maybank’s customers that do not have computer experience. or internet access, as well as those that visit the branch to access the Maybank customers are Maybank financial portal, to perform their banking transactions. 1960MALAYAN BANKING BERHAD 1974FIRST TO INTRODUCE A RURAL CREDIT SCHEME now able to enjoy an additional channel to LIVER TRANSPLANT CENTRE Maybank was incorporated on 31 May 1960 and begins operations on 22 September 1960 and Maybank introduced a targeted credit scheme to customers in the perform transactions 200 open its first branch in Singapore and Brunei. rural sectors. while on the move. families Contributed In conjunction with Deepavali and Christmas, Maybank RURAL RM5 million launched a social movement Maybank understands the critical need for a public liver transplant centre. In called Project H.E.A.R.T. (Helping SECTORS 2002, Maybank contributed RM5 million to the Health Ministry to establish a Every Asian Rise Together) to Liver Transplant Centre in Hospital Selayang. improve the lives of fellow Asians through sustainable projects. project field BII-MAYBANK LAUNCHED WOMEN EmPOWERMENT PROGRAmmE BII Berbagi Kuala Lumpur OFFICERS H.E.A.R.T. PT Bank International Indonesia TBK (BII) launched its 10 2007FIRST TO LAUNCH 2010FIRST TO LAUNCH DISABLED Corporate Social Responsibility (CSR) Programme ‘BII COMPLETE MOBILE FRIENDLY BANKING BRANCHES Helping Every Asian Rise Together Berbagi’ for women empowerment through micro financing. MONEY SERVICES IN FOR WHEELCHAIR BOUND USERS MALAYSIA WITH MAXIS A part of Maybank’s on-going service Enabling customers to spend and 1976FIRST TO INTRODUCE MOBILE PIONEER IN transformation initiatives to raise its 1978 send money anytime, from anywhere, service standard as well as empower all BUS BANKING SERVICES COMPUTERISATION OF using their mobile phone. communities Maybank serves, including BANKING OPERATIONS the disabled. 2014MAYBANK INVESTMENT 18 IN MALAYSIA BANK EMPOWER UNDER- TRADE Rural Locations SERVING ENTREPRENEURS This enables customers to do banking transactions in almost real time. The first mobile Maybank Investment Bank launched & GIVE bank unit was set 2011 Trade [&Give], an initiative to assist up in Johor and the COMPUTERISATION LAUNCHES A STRATEGIC PARTNERSHIP the deserving entrepreneurs in only bank in 18 rural OF BANKING VIA SHARED BANKING SERVICES helping them to take their businesses locations. WITH POS MALAYSIA to the next level. 2012FIRST LOCAL BANK TO SIGN UP SIMULTANEOUSLY WITH MYANMAR BANKS The initiative is part of Bursa Malaysia’s Bursa Marketplace, a new FOR REMITTANCE SERVICES retail investor platform to provide MYANMAR comprehensive, accurate and timely Bringing Maybank another step forward in strengthening its regional market data. 400 electronic remittance platform to offer Money Express across their FIRST MALAYSIAN BANK 1992 1981-1986 THE FIRST LOCAL BANK TO OFFER A regional network, in line with the Maybank mission to humanise MAYBANK LAUNCHED ITS CARDLESS MAYBANK WAS GRANTED A BANKING TO SET UP ATMS IN COMPUTERISED TELEPHONE SERVICE POS MALAYSIA OUTLETS financial services. MALAYSIA Maybank and Pos Malaysia Berhad launched a strategic WITHDRAWAL SERVICE VIA ATMS LICENSE TO OPEN A BRANCH IN MYANMAR Banking Transactions & Payment partnership to provide shared banking convenience for This service provides convenience customers to conduct selected Maybank services at more BII-MAYBANK Maybank launched its Cardless to all Maybank customers, COMPUTERISED than 400 Pos Malaysia outlets. SCHOLARSHIP PROGRAmmE Withdrawal service via whereby they can perform simple ATMs - bringing to the market transactions of withdrawing, Malaysia’s first such service making transfers and balance TELEPHONE MAYBANK SINGAPORE The fund for this enquiries without the need to SERVICE scholarship covers where cash withdrawals can be queue at the branch. PRIVATE the student’s tuition made without an ATM card. fees, living costs EQUITY million Bringing the banking experience up another level by offering USD500 (accommodation This service enables Maybank customers the convenience of conducting their banking transactions FUND RM1.568 billion and transportation), customers with an online laptop, books, and payment of selected utility bills through a computerised Maybank Singapore set a milestone when it signed an banking account to “send” MALAYSIA & internet and health telephone service. This allows customers to perform their transaction agreement with Maybank MEACP Pte Ltd of Singapore on money directly to any person insurance. SINGAPORE at the comfort of their home/office, without the hassle of travelling 15 November 2011 to launch its US$500 million (RM1.568 in Malaysia using a Malaysian 296 to the branch. billion) private equity fund registered mobile phone number. Annual General Meeting of th Malayan Banking Berhad 55 Kuala Lumpur Convention Centre, Tuesday Grand Ballroom, Level 3, Refer to pages 235 to 238 for Annual 7 April 2015 General Meeting Information and Kuala Lumpur City Centre, Financial Calendar. 50088 Kuala Lumpur, Malaysia at 10.00 a.m. We are passionate about being at the heart of the Maybank Overview 4 communities we serve to prepare them for the Highlights of 2014 6 future and bridge them to opportunities and a CONTENTS better way of life. 8 32 To contact us, please refer to page 231 for Corporate In this report, we present our journey of humanising Information and page 232 for Group Directory. OPEN financial services and the aspirations we have for Empowering Regional ASEAN and beyond. Enriching People’s Lives Ambitions This annual report is available on the web at www.maybank.com/ar2014 MESSAGE TO STRATEGY & SHAREHOLDERS SUSTAINABILITY Chairman's Statement 12 The ASEAN Opportunities 39 Group President & CEO’s Statement 14 Key Performance Indicators 42 Core Values & The Maybank Brand 44 Code of Ethics & Conduct 45 Sustainability at Maybank 46 ORGANISATION OVERVIEW Board of Directors 48 Corporate Profile & Global Network 18 LEADERSHIP & History, Innovation & Leadership 20 Strategic Business Units 24 PEOPLE Group Corporate Structure 27 Corporate book Group Organisation Structure 28 Board of Directors’ Profile 50 Financial Statements book Group Service Quality Management 30 Group Executive Committee 57 Group Shariah Committee 64 Strategy 36 The Maybank Annual Report 2014 consists Group Human Capital 66 of two books: Corporate book and Financial Statements book. How to get Feedback We need your feedback to the most out make sure we are covering of our annual Tells you where you can find Tells you where you can find Enjoy interactive the things that matter to more information in the more information online at Augmented Reality content you. For the feedback form, report Annual Report www.maybank.com by scanning the AR icon scan the QR Code with your smartphone. You can also email to [email protected] Scan the AR icon in 6 easy steps Search for Maybank AR Click the app and install. Once installed, click open Click the start button from Look for the “AR Icon” in the You may click on the App from Apple App Store (Please check your device to launch the Augmented the Maybank AR App to book and scan it with AR interactive button to or Google Play with your compatibility before Reality (AR) App. launch the AR camera camera to enjoy interactive explore additional content. smartphone installing) AR content. 76 162 OTHER INFORMATION Analysis of Shareholdings 224 Classification of Shareholders 226 Changes in Share Capital 226 Properties Owned by Maybank Group 229 List of Top 10 Properties Owned by Pioneering Innovations Working with Communities Maybank Group 230 Corporate Information 231 Group Directory 232 PERFORMANCE CORPORATE GOVERNANCE & REVIEW ACCOUNTABILITY AGM INFORMATION Economic & Industry Review 80 Statement on Corporate Governance 166 Group Financial Review 86 Statement on Risk Management and Notice of the 55th Annual Capital Management 94 Internal Control 181 General Meeting 235 Financial Performance 96 Audit Committee Report 184 Statement Accompanying Notice of Investor Information 103 Risk Management and Compliance 188 the 55th Annual General Meeting 237 Group Shariah Committee Report 196 Financial Calendar 238 Corporate Responsibility 198 BUSINEss SECTOR • Form of Proxy REVIEW MILESTONES & Community Financial Services 116 ACHIEVEMENTS Global Banking 122 Overseas Operations