CenturyLink Communications, LLC Colorado Catalog No. 2 d/b/a Lumen Technologies Group 4th Revised Title Sheet (C) Local Exchange Services Cancels 3rd Revised Title Sheet Effective Date: December 4, 2020 TERMS, CONDITIONS, RATES AND CHARGES Applying to the provision of LOCAL EXCHANGE SERVICES within the operating territory of CenturyLink Communications, LLC d/b/a Lumen Technologies Group (C) whether offered under that name, or the trade or brand name CenturyLink or Lumen (C) in the State of COLORADO ADOPTION NOTICE (N) Effective September 14, 2020, CenturyLink Communications, LLC began operating under the fictitious name Lumen Technologies Group. As such, CenturyLink Communications, LLC d/b/a/ Lumen Technologies Group hereby adopts, ratifies and makes its own, in every respect as if the same had been originally published or filed by it, all schedules, rules, notices, concurrences, schedule agreements, divisions, authorities or other instruments whatsoever, published or filed with the Colorado Public Utilities Commission by or adopted by CenturyLink Communications, LLC prior to September 14, 2020. (N) CO2020-13 CenturyLink Communications, LLC Colorado Catalog No. 2 d/b/a Lumen Technologies Group Section 1 (C) Local Exchange Services 5th Revised Sheet 1 Cancels 4th Revised Sheet 1 Effective Date: December 4, 2020 1. APPLICATION AND REFERENCE 1.1 APPLICATION OF CATALOG This Catalog contains the regulations and rates applicable to intrastate interexchange telecommunications services furnished by CenturyLink Communications, LLC d/b/a Lumen Technologies Group hereinafter referred (C) to as the Company, between and among points within the State of Colorado including but not limited to the service territories of Qwest Corporation d/b/a CenturyLink QC, CenturyTel of Eagle, Inc., CenturyTel of Colorado, Inc. and El Paso County Telephone Company. The services offered herein by CenturyLink Communications, LLC d/b/a Lumen Technologies Group, whether under that (C) name, or the trade or brand names CenturyLink or Lumen, are subject to the (C) terms and conditions of this Catalog. CO2020-13 CenturyLink Communications, LLC Colorado Catalog No. 2 (T) Local Exchange Services Section 1 1st Revised Sheet 2 Cancels Original Sheet 2 Effective Date: September 4, 2014 1. APPLICATION AND REFERENCE 1.2 TABLE OF CONTENTS SHEET SECTION 1. APPLICATION AND REFERENCE 1.1 APPLICATION OF CATALOG ............................................................. 1 1.2 TABLE OF CONTENTS ...................................................................... 2 1.3 SUBJECT INDEX ............................................................................... 5 1.4 CATALOG FORMAT .......................................................................... 7 1.4.1 LOCATION OF MATERIAL ........................................................... 7 1.4.2 OUTLINE STRUCTURE ................................................................. 7 1.4.3 RATE TABLES ............................................................................. 8 1.5 EXPLANATION OF CHANGE SYMBOLS ............................................. 9 1.6 EXPLANATION OF ABBREVIATIONS ................................................. 10 1.7 TRADEMARKS, SERVICE MARKS AND TRADE NAMES ..................... 11 CenturyLink Communications, LLC Colorado Catalog No. 2 Local Exchange Services Section 1 4th Revised Sheet 3 Cancels 3rd Revised Sheet 3 Effective Date: June 1, 2021 1. APPLICATION AND REFERENCE 1.2 TABLE OF CONTENTS (Cont'd) SHEET SECTION 2. GENERAL REGULATIONS - CONDITIONS OF OFFERING 2.1 DEFINITIONS .................................................................................... 1 2.2 UNDERTAKING OF THE COMPANY .................................................. 5 2.2.1 SCOPE ......................................................................................... 5 2.2.2 LIMITATIONS ............................................................................... 5 2.2.3 LIABILITY OF THE COMPANY ..................................................... 6 2.2.4 SPECIAL TAXES, FEES AND CHARGES ......................................... 7 2.3 ESTABLISHING AND FURNISHING SERVICE ...................................... 8 2.3.1 APPLICATION FOR SERVICE ........................................................ 8 2.3.2 OBLIGATION TO FURNISH SERVICE ............................................. 9 2.3.3 LIMITED COMMUNICATION ......................................................... 9 2.3.4 PAYMENT ARRANGEMENTS ........................................................ 9 2.3.5 SPECIAL SERVICES ...................................................................... 10 2.3.6 TERMINATION OF SERVICE ......................................................... 12 2.3.7 TERMINATION OF SERVICE—COMPANY INITIATED .................... 15 2.3.8 INTERRUPTION OF SERVICE ........................................................ 17 2.4 PAYMENT FOR SERVICE ................................................................... 18 2.4.1 CUSTOMER RESPONSIBILITY ....................................................... 18 2.4.2 PAYMENT OF BILLS .................................................................... 18 2.4.3 CUSTOMER DEPOSITS AND ADVANCE PAYMENTS ..................... 20 2.4.4 BILLING DISPUTES ...................................................................... 20 2.5 RESPONSIBILITIES OF THE CUSTOMER ............................................. 21 2.5.1 MULTI-LINE TELEPHONE SYSTEMS ................................................ 21 2.12 NATURAL DISASTER RELIEF FOR CUSTOMERS ................................ 23 (T) CO2021-07 CenturyLink Communications, LLC Colorado Catalog No. 2 (T) Local Exchange Services Section 1 2nd Revised Sheet 4 Cancels 1st Revised Sheet 4 Effective Date: September 4, 2014 1. APPLICATION AND REFERENCE 1.2 TABLE OF CONTENTS (Cont'd) SHEET SECTION 3. SERVICE CHARGES 3.1 MISCELLANEOUS NONRECURRING CHARGES .................................. 1 3.1.1 NONRECURRING CHARGES .......................................................... 1 3.1.2 PRESUBSCRIPTIONS-2 (PIC-2) ..................................................... 3 SECTION 4. CONTRACTUAL SERVICE AGREEMENTS 4.1 TOTAL ADVANTAGE (TA) ............................................................ 1 (T) 4.2 LOYAL ADVANTAGE (LA) ............................................................ 2 (T) 4.3 FEDERAL GOVERNMENT SERVICE AGREEMENTS ............................. 3 SECTION 5. EXCHANGE SERVICES 5.1 EXCHANGE AREAS .......................................................................... 1 SECTION 6. RESERVED FOR FUTURE USE SECTION 7. RESERVED FOR FUTURE USE SECTION 8. INTEGRATED SERVICES DIGITAL NETWORK 8.1 PRIMARY RATE SERVICE OFFERINGS ............................................... 1 8.1.1 ISDN PRIMARY RATE INTERFACE (PRI) ..................................... 1 CenturyLink Communications, LLC Colorado Catalog No. 2 (T) Local Exchange Services Section 1 2nd Revised Sheet 5 Cancels 1st Revised Sheet 5 Effective Date: September 4, 2014 1. APPLICATION AND REFERENCE 1.3 SUBJECT INDEX SECTION Advance Payments ...................................................................................... 2 Application For Service .............................................................................. 2 Application of Catalog ................................................................................ 1 Billing Disputes .......................................................................................... 2 Cancellations and Deferments .................................................................... 2 Catalog Format............................................................................................ 1 Change of Responsibility ............................................................................ 3 Contractual Service Agreements ................................................................. 2, 4 Customer Deposits and Advance Payments ............................................... 2 Customer Responsibility ............................................................................. 2 Definitions................................................................................................... 2 Deposits....................................................................................................... 2 Deposits From Applicants For Service and Present Customers ................. 2 Duplicate Bill Charge ................................................................................. 2 Establishing and Furnishing Service ........................................................... 2 Explanation of Abbreviations ..................................................................... 1 Explanation of Change Symbols ................................................................. 1 Federal Government Service Arrangements ............................................... 4 General Regulations - Conditions of Offering ............................................ 2 Individual Case Basis .................................................................................. 2 Initial Service Periods ................................................................................. 2 Interest on Deposits..................................................................................... 2 Interruption of Service ................................................................................ 2 ISDN Primary Rate Interface (PRI) ............................................................ 8 Late Payment Charge .................................................................................