Community engagement toolkit for planning August 2017 © State of Queensland. First published by the Department of Infrastructure, Local Government and Planning, 1 William Street, Brisbane Qld 4000, Australia, July 2017. Licence: This work is licensed under the Creative Commons CC BY 4.0 Australia Licence. In essence, you are free to copy and distribute this material in any format, as long as you attribute the work to the State of Queensland (Department of Infrastructure, Local Government and Planning) and indicate if any changes have been made. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/. Attribution: The State of Queensland, Department of Infrastructure, Local Government and Planning. The Queensland Government supports and encourages the dissemination and exchange of information. However, copyright protects this publication. The State of Queensland has no objection to this material being reproduced, made available online or electronically but only if it is recognised as the owner of the copyright and this material remains unaltered. The Queensland Government is committed to providing accessible services to Queenslanders of all cultural and linguistic backgrounds. If you have difficulty understanding this publication and need a translator, please call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone the Queensland Department of Infrastructure, Local Government and Planning on 13 QGOV (13 74 68). Disclaimer: While every care has been taken in preparing this publication, the State of Queensland accepts no responsibility for decisions or actions taken as a result of any data, information, statement or advice, expressed or implied, contained within. To the best of our knowledge, the content was correct at the time of publishing. Any references to legislation are not an interpretation of the law. They are to be used as a guide only. The information in this publication is general and does not take into account individual circumstances or situations. Where appropriate, independent legal advice should be sought. An electronic copy of this report is available on the Department of Infrastructure, Local Government and Planning’s website at www.dilgp.qld.gov.au. Contents Preface ......................................................................................................................................... 1 About the toolkit ......................................................................................................................... 2 What is the toolkit? .......................................................................................................... 2 Vision statement ............................................................................................................... 3 Outcomes sought ............................................................................................................. 3 Why is a toolkit needed? ................................................................................................. 3 How the toolkit relates to statutory requirements ......................................................... 3 Part 1: Guiding principles .......................................................................................................... 7 What is community engagement? ................................................................................... 7 What do we mean by ‘community’? ................................................................................ 7 Why is community engagement important?................................................................... 7 Six core principles ........................................................................................................... 9 Resource 1.1: Six core principles ........................................................................................................ 9 International Association for Public Participation ....................................................... 10 Resource 1.2: IAP2’s public participation spectrum .......................................................................... 11 Part 2: Developing a community engagement plan ................................................................ 13 Tool 2.1: Checklist for developing an engagement plan ................................................................... 13 Define the community engagement scope ................................................................... 14 Tool 2.2A: Aligning community engagement to stakeholder impact levels ....................................... 15 Tool 2.2B: Decision-making flowchart to help align community engagement to stakeholder impact levels .................................................................................................................................................. 16 Tool 2.3: Listing negotiable and non-negotiable items ...................................................................... 17 Determine the context .................................................................................................... 17 Understand your stakeholders, their interests and levels of influence ...................... 18 Tool 2.4: Stakeholder understanding checklist .................................................................................. 19 Resource 2.1: Stakeholder ability to influence outcomes .................................................................. 20 Tool 2.5: Checklist for identifying stakeholder needs ........................................................................ 21 Tool 2.6: Stakeholder prioritisation table ........................................................................................... 22 Implementation plan....................................................................................................... 23 Tool 2.7: Example community engagement action plan – Local plan for a rural town ...................... 24 Part 3: Selecting community engagement tools ..................................................................... 30 Tool 3.1: Selecting engagement tools to achieve critical success factors for engagement .............. 30 Tool 3.2: Choosing the right engagement tools – options matrix ...................................................... 32 Online engagement ........................................................................................................ 44 Online engagement platforms ....................................................................................... 45 Email marketing .............................................................................................................. 45 Creative ideas: What’s trending in this space? ............................................................ 46 Citizensourcing .................................................................................................................................. 46 Participatory budgeting ...................................................................................................................... 47 Online interactive mapping and priorities .......................................................................................... 47 Mobile applications ............................................................................................................................ 47 Part 4: Engaging with specific groups .................................................................................... 48 Tool 4.1: Overview checklist for engaging with specific groups ........................................................ 48 Aboriginal and Torres Strait Islander communities ..................................................... 49 Tool 4.2: Checklist for engaging with Aboriginal and Torres Strait Islander communities ................ 50 Resource 4.1: Communicating with Aboriginal and Torres Strait Islander audiences ...................... 52 Resource 4.2: Closing the gap – Engagement with Indigenous communities in key sectors (resource sheet no. 23) ...................................................................................................................... 52 Resource 4.3: Know your community – Key insights into Aboriginal and Torres Strait Islander Queenslanders................................................................................................................................... 52 Resource 4.4: Aboriginal and Torres Strait Islander people’s engagement toolkit ........................... 52 Resource 4.5: Protocols for consultation and negotiation with Aboriginal people and proper communication with Torres Strait Islander people............................................................................. 52 Older people ................................................................................................................... 53 Tool 4.3: Checklist for engaging with older people ............................................................................ 53 Young people ................................................................................................................. 55 Tool 4.4: Checklist for engaging with young people .......................................................................... 56 People with disability ..................................................................................................... 57 Tool 4.5: Checklist for engaging with people with disability .............................................................. 57 People from culturally and linguistically