2020 Corporate Social Responsibility Report 2020 CORPORATE SOCIAL RESPONSIBILITY REPORT | 2 he challenges of 2020 tested the also helped to safely bring patients, students and inclusion action plan to help build a more equitable employees back to hospitals, school and work. society. In addition, as an addendum to this report, we strength and resilience of everyone T have included our inaugural Sustainability Accounting around the world. This year further Within Huron, we transitioned to remote work in Standards Board (SASB) index, which provides demonstrated the need for organizations early March and continued to invest in our people. detailed information consistent with professional to address their impact on the individuals Consistent with our strong focus on culture, we services organization standards. We will continue to prioritized the health and well-being of our people and strengthen and bring transparency to our corporate and organizations they serve, the emphasized discussions addressing social injustice. responsibility disclosures in the years to come. communities in which they live and work, and society and the environment at I am proud of how our team continued to support The events and impacts of 2020 have underscored large. Accompanying the challenges are one another during an incredibly challenging time the critical role we all play in supporting each while continuing to serve our communities and other, embracing our differences and working opportunities to have a lasting impact, deliver with the highest quality to our clients. together to solve our global challenges. We will and Huron leaned into those opportunities continue to challenge ourselves as we know our as we all strive to shape a better future. This year, we also took the opportunity to refocus our work is not done. At Huron, we embrace our corporate social responsibility efforts to align with collective responsibility to positively impact those Huron’s commitment to strengthening our communities five of the United Nation’s Sustainable Development around us, our communities and the environment is exemplified through the work we do each day. Goals (SDGs): promoting good health and well-being, to build a more sustainable future for all. From healthcare and life sciences to educational quality education, gender equality, decent work and institutions, we serve clients in industries that have economic growth, and climate action. We have and a significant impact on the health and well-being of will continue to support these goals through our our communities. Throughout the year, we helped client work, Huron Helping Hands program, employee hospitals and health systems increase bed capacity resource groups and corporate partnerships. to serve COVID-19 patients, and we created a free resource for any organization to identify potential In 2020, we renewed our commitment to holding James H. Roth stimulus funding sources and benefits. Our efforts ourselves accountable by defining a diversity and Chief Executive Officer Ensure healthy lives and promote well-being for all at all ages. In this report, we share the actions we have taken to create a better future through the work we do for our clients and in support of our communities and each other. As we continue to evolve our Ensure inclusive and equitable programs and initiatives to support a more sustainable future, we quality education and promote lifelong learning have focused our efforts on the United Nations (U.N.) Sustainable opportunities for all. Development Goals (SDGs), which are aimed at achieving peace and prosperity for people and the planet. The 17 SDGs address Achieve gender equality and the global challenges we face and were adopted by all U.N. empower all women and girls. member states in 2015 as part of the 2030 Agenda for Sustainable Development. As shown throughout this report, we have focused our efforts around five SDGs: good health and well-being, quality Promote inclusive and sustainable education, gender equality, decent work and economic growth, economic growth, employment and decent work for all. and climate action. We have also taken the next steps to provide more quantitative and qualitative measurements, which are included in our SASB Index as an addendum to this report. Take urgent action to combat climate change and its impacts. 2020 CORPORATE SOCIAL RESPONSIBILITY REPORT | 4 aligning with the SDGs, Huron We also include our inaugural Sustainability BY has the opportunity to make an Accounting Standards Board (SASB) index as an even greater positive impact as we work addendum to this report. SASB provides industry- jointly with others toward a collective goal. specific metrics for sustainability topics, giving companies a common framework to share relevant Based on the work we do for our clients, which and standardized information. Huron’s index include hundreds of mission-driven organizations, aligns with SASB’s Professional & Commercial we have identified five SDGs that integrally Services standards and provides information on align with our vision, mission and values-driven three topics: professional integrity, data security, culture. We believe focusing our resources and and workforce diversity and engagement. expertise in these areas will continue to have the most significant, positive impact on our At Huron, we know we must continue to people, our clients, our communities and the push ourselves, improving individually and environment. Huron supports these commitments collectively, to strengthen our business so through our client work, our Huron Helping we can best support those around us. As we Hands philanthropic program, our employee work to build a more inclusive, equitable and resource groups and corporate partnerships. sustainable future for all, we are committed to sharing and reporting on our progress. 2020 CORPORATE SOCIAL RESPONSIBILITY REPORT | 5 Supporting Our Stakeholders During the Pandemic he COVID-19 pandemic has forced SUPPORTING OUR CLIENTS SUSTAINABLE DEVELOPMENT GOALS FOCUS AREAS T organizations to rethink how work As a company, one of our greatest commitments gets done and plan for a different future. to strengthening our communities is through the At Huron, we remain focused on executing work we do each day. From healthcare and life our vision of empowering our clients, our sciences to education institutions, our clients people and the communities we serve serve industries that have a significant impact to own their future, particularly as they on the health, well-being and development To help organizations of all sizes understand the navigate the uncertainty facing their of our communities. In 2020, nearly all complex stimulus legislation coming from the business, customers and teams given organizations had to rethink their business federal government and better support them as the current economic environment. models and how they deliver services to their they navigate the financial challenges brought customers, patients and students. Our Huron on by the pandemic, our team created a free Throughout this challenging time, our team has been team continued to support our clients as they Stimulus Relief Gateway. The gateway served agile and nimble, introducing creative and innovative addressed current challenges that have been as an interactive tool that simplified the process solutions to support our clients as they respond exacerbated by the pandemic while helping for organizations to identify potential stimulus to, recover from and redesign their businesses. them prepare for an uncertain future. funding sources and available benefits. 2020 CORPORATE SOCIAL RESPONSIBILITY REPORT | 6 Promoting Health and Well-Being provide crisis management services to combat Most hospitals and health systems have been the COVID-19 outbreak. Our team worked severely impacted by the pandemic. To help quickly to set up and mobilize over 35 COVID-19 hospitals and health systems increase bed capacity pop-up and 15 field-testing sites, enabling to support the overwhelming number of COVID-19 our clients to execute over 10,000 tests per patients, our team quickly adapted and worked with week and allow for a better understanding of Medically Home and Adventist Health to establish the spread of the virus in the community. We a 150-bed virtual hospital-in-the-home capability helped triage an influx in temporary staffing to supplement acute care capacity. This effort has requests and ensured staff and resources were since led to further work with additional health deployed efficiently and effectively to hospitals systems across the country looking for better and across the city. Additionally, we established less expensive ways to serve acute care patients and ran a mobile command center. This mobile in the COVID-19 environment as well as evolve the facility helped identify high-priority, at-risk way care is delivered in a post-pandemic world. populations in congregate settings across multiple locations and quickly test them to help The impacts of the pandemic have been contain the spread of infection in those areas. significant around the world, especially in New York City. During the first wave of the pandemic, Additionally, our Huron team collaborated the New York City mayor’s office engaged Huron with a technology partner to build various to work with several government agencies, COVID-19 patient outreach and intake models NYC Health + Hospitals and nursing homes to for patient surveys, care coordination, virtual 2020 CORPORATE SOCIAL RESPONSIBILITY REPORT | 7 screenings and