Ofcom; Business Postal Tracker Annual tables Q3 - Q4 2018 to Q1 - Q2 2019 Table of Contents Table 1 C2. Approximately how many people are employed by your whole Page 1 organisation in the UK, including but not exclusively the branch or office location you currently work at? Base: All Table 2 C2a. What is the approximate annual turnover of your whole organisation in Page 16 the UK? Base: All Table 3 C3. Where in the UK do you work? Page 46 Base: All Table 4 C1. To which industry does your organisation belong to? Page 64 Base: All Table 5 C4. Is your location the headquarters or a local branch / office? Page 95 Base: All Table 6 C5. Do you have an internet connection in the location where your Page 110 organisation is based? Base: All Table 7 C6. Please could you tell me which type of department you work in? Page 125 Base: All Table 8 C7. Which one of the following statements best describes the role of postal Page 143 services to your organisation? Base: All Table 9 C8. Do you have an Account Manager with your postal services provider? Page 158 Base: All Table 10 QV1b On average, how much money does your organisation spend in total Page 173 per month on sending postal items? Please think about all the letters, packets and parcels you may send as an organisation. Base: All Table 11 QV6a. Which of the following types of post does your organisation send Page 222 regularly (this is once a month or more frequently than that)? Base: All Table 12 Letters and large letters (WRITE IN:) (QV1c Approximately what percentage of Page 252 your monthly postal spend is allocated to each of the following types of post.) Base: All sending large letters (QV6a=1 or 2) Table 13 Parcels and packets (WRITE IN:) (QV1c Approximately what percentage of Page 267 your monthly postal spend is allocated to each of the following types of post.) Base: All sending parcels and packets (QV6a=3) Table 14 Other post items (WRITE IN:) (QV1c Approximately what percentage of your Page 282 monthly postal spend is allocated to each of the following types of post.) Base: All sending other postal items (QV6a=4-8 or 98) Table 15 QV2a. On average, how many letters and large letters items does your Page 297 organisation typically send per mailing? Please think ONLY about all the letters and large letters you may send as an organisation. Base: All where letters or large letters are sent (QV6a=1-2) Table 16 QV2a.1 On average, how often does your organisation send letters and large Page 312 letters? Base: All where letters or large letters are sent (QV6a=1-2) Table 17 QV2b. And on average, how many parcels and packets does your Page 327 organisation typically send per mailing? Again please think ONLY about the packets and parcels you may send as an organisation. Base: All where parcels and packets are sent (QV6a=3) Table 18 QV2b.1 On average, how often does your organisation send parcels and Page 342 packets? Base: All where parcels and packets are sent (QV6a=3) Table 19 QV2c. You mentioned that your business sends parcels and packets. Is any of Page 357 the parcel or packet post you send used for the fulfilment of customer orders for your products? Base: All where parcels and packets are sent (QV6a=3) Table 20 QV2d. Approximately what percentage of the parcels and packets you send Page 372 are to fulfil customer orders - WRITE IN Base: All where parcels and packets are sent (QV6a=3) and where business parcels/packets are sent for customer orders (QV2c=1) Table 21 QV3. Thinking about postal services, which providers can you think of? Page 387 Base: All Table 22 QV4. And who does your organisation use for its postal service? Please think Page 422 about all mail items including letters, large letters, packets and parcels. Base: All Table 23 QV4. No. of mentions (And who does your organisation use for its postal Page 453 service?) Base: All Table 24 QV4. Main provider (And who does your organisation use for its postal Page 468 service?) Base: All Table 25 QV4. Main provider selected (And who does your organisation use for its Page 498 postal service?) Base: All selecting more than one provider Table 26 QV4. Second provider selected (And who does your organisation use for its Page 528 postal service?) Base: All selecting more than one provider Table 27 QV4. Other providers used (And who does your organisation use for its postal Page 558 service?) Base: All selecting more than 2 providers Table 28 QV5a.1 Which would you say is your organisation's main postal service Page 573 provider for letters and large letters in terms of the volume of items you send? Base: All who send letters/large letters at (QV6a=1 or 2) Table 29 QV5a.2 Which would you say is your organisation's main postal service Page 598 provider for parcels and packets in terms of the volume of items you send? Base: All who use 2 or more mail service providers (QV4=2 or more codes selected) and send parcels/packets at (QV6a=3) Table 30 QV5b.1 Which would you say is your organisation's main postal service Page 616 provider for letters and large letters in terms of the value of your contract with them? Base: All who use 2 or more mail service providers (QV4=2 or more codes selected) and send letters/large letters at (QV6a=1 or 2) Table 31 QV5b.2 Which would you say is your organisation's main postal service Page 631 provider for parcels and packets in terms of the value of your contract with them? Base: All who send parcels/packets at (QV6a=3) Table 32 QV6b1. Which of the following types of services does your organisation Page 659 regularly use when sending each of the types of post you mentioned? So for: Letters Base: All where letters are sent (QV6a=1) Table 33 QV6b2. Which of the following types of services does your organisation Page 674 regularly use when sending each of the types of post you mentioned? So for: Large letters Base: All where large letters are sent (QV6a=2) Table 34 QV6b3. Which of the following types of services does your organisation Page 689 regularly use when sending each of the types of post you mentioned? So for: Parcels and packets Base: All where parcels/ packets are sent (QV6a=3) Table 35 QV6a.2 Which of the following, if any, does your organisation use Royal Mail Page 704 services for? Base: All using RM (QV4=1) and send letters/large letters/parcels/packets at (QV6a=1 or 2 or 3) Table 36 QV6d. Which, if any, of the following Royal Mail services does your Page 719 organisation use to send your letter and large letters? Base: All who use RM to send letters or large letters (QV6a2=1-2) Table 37 Standard Stamped Mail 1st Class (WRITE IN:) (QV6d1 Approximately what Page 734 percentage of your monthly postal spend is allocated to each of the following types for letters and large letters.) Base: All who use RM to send letters or large letters (QV6a2=1-2) using a RM specific service (QV6d= 1-10) Table 38 Standard Stamped Mail 2nd Class (WRITE IN:) (QV6d1 Approximately what Page 749 percentage of your monthly postal spend is allocated to each of the following types for letters and large letters.) Base: All who use RM to send letters or large letters (QV6a2=1-2) using a RM specific service (QV6d= 1-10) Table 39 1st Class large letter stamps (WRITE IN:) (QV6d1 Approximately what Page 764 percentage of your monthly postal spend is allocated to each of the following types for letters and large letters.) Base: All who use RM to send letters or large letters (QV6a2=1-2) using a RM specific service (QV6d= 1-10) Table 40 2nd Class large letter stamps (WRITE IN:) (QV6d1 Approximately what Page 779 percentage of your monthly postal spend is allocated to each of the following types for letters and large letters.) Base: All who use RM to send letters or large letters (QV6a2=1-2) using a RM specific service (QV6d= 1-10) Table 41 Franked/metered mail 1st Class (WRITE IN:) (QV6d1 Approximately what Page 794 percentage of your monthly postal spend is allocated to each of the following types for letters and large letters.) Base: All who use RM to send letters or large letters (QV6a2=1-2) using a RM specific service (QV6d= 1-10) Table 42 Franked/metered mail 2nd Class (WRITE IN:) (QV6d1 Approximately what Page 809 percentage of your monthly postal spend is allocated to each of the following types for letters and large letters.) Base: All who use RM to send letters or large letters (QV6a2=1-2) using a RM specific service (QV6d= 1-10) Table 43 PPI - PPI 1st Class (WRITE IN:) (QV6d1 Approximately what percentage of Page 824 your monthly postal spend is allocated to each of the following types for letters and large letters.) Base: All who use RM to send letters or large letters (QV6a2=1-2) using a RM specific service (QV6d= 1-10) Table 44 PPI - PPI 2nd Class (WRITE IN:) (QV6d1 Approximately what percentage of Page 839 your monthly postal spend is allocated to each of the following types for letters and large letters.) Base: All who use RM to send letters or large letters (QV6a2=1-2) using a RM specific service (QV6d= 1-10) Table 45 Bulk Mail (WRITE IN:) (QV6d1 Approximately what percentage of your Page 854 monthly postal spend is allocated to each of the following types for letters and large letters.) Base: All who use RM to send letters or large letters (QV6a2=1-2) using a RM specific service (QV6d= 1-10) Table 46 Low cost (QD10b.