TeamViewer Remote Management TeamViewer Remote Management User Guide TeamViewer Monitoring & Asset Management TeamViewer Endpoint Protection TeamViewer Backup TeamViewer Web Monitoring July 2021 Table of Contents Table of Contents ............................................................................................................................................ 1 1. General........................................................................................................................................................ 5 1.1 About the User Guide ............................................................................................................................ 5 1.2 About TeamViewer Remote Management ............................................................................................. 5 2. Requirements .............................................................................................................................................. 7 2.1 Licensing ................................................................................................................................................ 7 2.2 License Activation .................................................................................................................................. 8 2.3 System Requirements ............................................................................................................................ 9 2.3.1 TeamViewer Monitoring & Asset Management ............................................................................... 9 2.3.2 TeamViewer Endpoint Protection ...................................................................................................10 2.3.3 TeamViewer Backup .......................................................................................................................10 3. Get Started .................................................................................................................................................10 3.1 Activation .............................................................................................................................................11 3.1.1 TeamViewer Full Version Activation ...............................................................................................11 3.1.2 Management Console Activation ....................................................................................................14 3.2 Policies .................................................................................................................................................16 3.2.1 Default Policy and Policy Options ...................................................................................................17 3.2.2 Assign a Policy ................................................................................................................................18 4. Monitoring & Asset Management ...............................................................................................................19 4.1 Monitoring & Asset Management Activation .........................................................................................20 4.2 Monitoring Checks ................................................................................................................................20 4.3 Monitoring Policy ..................................................................................................................................28 4.4 Remote Task Manager ..........................................................................................................................28 4.5 Alarms and Notifications .......................................................................................................................29 4.5.1 Alarms............................................................................................................................................29 4.5.2 Notifications...................................................................................................................................30 4.6 Monitoring Device View ........................................................................................................................31 4.7 Monitoring Alarms View .......................................................................................................................32 4.7.1 Monitoring Filtering .......................................................................................................................33 4.7.2 Monitoring Export ..........................................................................................................................34 4.8 Network Monitoring .............................................................................................................................34 4.8.1 Network Monitoring Activation ......................................................................................................35 4.8.2 Network Monitoring Settings .........................................................................................................36 TeamViewer Remote Management User Guide | 1 4.8.3 Network Monitoring Checks ...........................................................................................................36 4.8.4 Network Monitoring Policy.............................................................................................................37 4.8.5 Network Monitoring Views ............................................................................................................38 4.9 Monitoring API......................................................................................................................................39 4.9.1. Monitoring API actions ................................................................................................................39 4.10 Asset Management ........................................................................................................................40 4.10.1 Device View .................................................................................................................................40 4.10.2 Asset View ...................................................................................................................................42 4.10.3 Patch View...................................................................................................................................44 4.10.4 Patch Management Policy ...........................................................................................................45 4.10.4.1 Software vendor severity .........................................................................................................46 4.10.4.2 Patch classification ...................................................................................................................46 4.10.4.3 Patch Type ...............................................................................................................................46 4.10.4.4 Scheduled time for deployment. ..............................................................................................46 4.10.5 Software Deployment ..................................................................................................................47 4.11 Software Deployment History Logs.................................................................................................54 4.12 Asset and Patch Management API ..................................................................................................55 5. Endpoint Protection....................................................................................................................................56 5.1 Endpoint Protection Activation .............................................................................................................56 5.2 Endpoint Protection Policies .................................................................................................................56 5.2.1 Endpoint Protection Settings ..........................................................................................................57 5.2.2 Exclusions ......................................................................................................................................58 5.2.3 Notifications...................................................................................................................................58 5.3 Endpoint Protection Dashboard ............................................................................................................59 5.3.1 Manage Endpoints .........................................................................................................................59 5.3.2 Manage Policies .............................................................................................................................60 5.3.3 Manual Scans .................................................................................................................................60 5.3.4 Status of the Device .......................................................................................................................60 5.3.5 Quarantine .....................................................................................................................................61 5.3.6 Active Ransomware Protection ......................................................................................................61