North West Locality Directory July 2017 Contents This directory provides you with the information for our key contacts in the North West Locality along with other important local contacts. The Directory will be regularly updated. 1. Locality Based Services 2. North West Organisational Structure • Locality Leadership Team • Housing Operations Team • Local Transport and Environment Team • Family and Household Support Team • Local Lifelong Learning Team 3. Locality Staffing Contact List 4. Key Partner Contact List Locality Based Services Local Transport Family & Housing & Environment Operations Household Lifelong Services Support Learning Including Concierge Including Roads & Services Including Services, Property Footways Community Safety Lettings (allocating (inspections, Including Libraries, (including anti-social homes, signing up permits, closures Community Centres, behaviour) ,Family new tenants), Tenant etc), Environmental Community Planning Support Services & Engagement , Wardens (litter, dog & Engagement, Housing Support Housing Advice, Rent fouling, fly tipping Adult Education, Services, Sheltered Advice & Collection, etc), Local Parks Youth Work, Health Housing Support, Estate & Tenancy Development & & Well Being, Arts & Homelessness Management , Management, Creative Learning, Assessment and Estate Inspections, Locality Waste & Sports & Outdoor Advice, General Debt Referrals to Housing Cleansing projects, activities and Parent Advice Property Service Park Rangers Service & Carer Support Department (inspection of parks & play areas etc) North West Organisational Structure Peter Strong North West Locality Manager Becky Cropper Scott Donkin & George Norval Dave Sinclair Family & Helen Bourquin Housing Local Transport Household Lifelong Operations & Environment Support Learning Service Manager Manager Manager Managers George Norval Housing Operations Manager David Christine Kelly Bonner Stevenson Liddle Stuart Avinou Team Leader Keith Wilson Team Leader Team Leader Team Leader •Balgreen Block •Saughtonhall •Drylaw •West Pilton •Boswall Manager •Ratho Station •Telford •West Granton •Granton Concierge & •S Queensferry •Muirhouse •Crewe Road •Royston (part) Caretaking •Kirkliston •Pennywell (part) •Ferry Road •Pilton Drive Services for all •Clermiston •Salvesen •Royston (part) •Wardieburn North West •Corstorphine •Birnies Court •Pennywell (part) •Newhaven Multi-Storey •Dalmeny •Gunnet Court •Inchcolm Court •Stockbridge Buildings •Parkgrove •Fidra Court •Inchgarvie Court •Drum Brae •May Court •Northview Ct •Maidencraig Ct •Inchmikery Ct •Oxcars Court Dave Sinclair Local Transport & Environment Manager Peter Keggie Transport Gavin Rae Lucas Team Leader Transport Margaret Laing Ritchie Fraser Jaworski Team Leader North West North West North West •Almond Environmental Parks & Green Locality • Drumbrae/ •Forth Warden Team Space Officer Waste & Gyle •Inverleith Leader Cleansing •Corstorphine/ Murrayfield Officer Becky Cropper Family & Household Support Manager Susan Carson David Brown Team Leader Team Leader Debbie Corner •Drumbrae/ Team Leader •Almond Gyle •Inverleith •Corstorphine/ •Forth Murrayfield Scott Donkin & Helen Bourquin Lifelong Learning Service Managers Adult Youth & School School Librarian/ Learning Childrens Librarian Parent & Sports & Library LLDO LLDO /Library Carer Physical Capacity Team Health & Team Support Allan Hosey, Activity Building Leader Leader Melinda Well-being Stephen Shiels, LLDO Mary LLDO LLDO Carol Marr, Peto, LLDO Naomi Moira Paton, MacRaild, Richardson, Lynn John Clarkson, Sue Isla Katie Swann, Mark Elaine Colm Linnane, McCabe, Jacqui Mike Spells, Cameron Anderson, Declan Foster Lennon Julie Lorrane Bain Stephen McCann, Sutherland, Susannah Borwick, Kipanda Matter Leake, Ferguson, Katy Nick Gilchrist Nicola Tonner Pudney *LLDO = Lifelong Learning Development Officer North West Locality Staff Contact List Name Position Contact number Area All email addresses are e.g. [email protected] except where noted Peter Strong Locality Manager 529 5005 North West Business Support Lynn Paterson Executive Assistant 529 5011 North West [email protected] Transport & Environment E.g. road and pavement repairs, road safety, double yellow lines, road construction consent for new developments, environmental wardens, fixed penalty notices for littering and dog fouling, investigating fly-tipping, parks management, friends of parks groups, waste and cleansing liaison Dave Sinclair Local Transport & Environment 529 7075 North West Manager [email protected] Peter Keggie Senior Transport Team Leader 529 3796 Wards 1, 3, 6 Gavin Rae Senior Transport Team Leader 529 3604 Wards 4, 5 Margaret Laing Environmental Warden Team 469 5097 North West Leader Lucas Jaworski Locality Waste & Cleansing Officer 529 3431 North West Ritchie Fraser Parks & Greenspace Officer 529 5489 North West Centrally managed services *Not managed within the locality Street Cleaning E.g. rubbish on pavements & streets, litter bin clearance, bulky item uplifts, removal of fly-tipping Initial enquiries Andy Hunter Waste & Cleansing Area Manager 07730 617780 North West, North East Escalated complaints Murray Black Waste & Cleansing Operations 469 5232 City wide Manager Grounds Maintenance E.g. grass cutting, weed spraying, planting and features in parks Initial enquiries Gary Hook Greenspace Team Leader 07788 150266 North West Escalated complaints Alan Bell Greenspace Manager 529 7715 City wide Waste Management E.g. bin emptying, missed bins, recycling General enquiries John Porterfield Waste & Cleansing Officer 469 5665 North West Escalated complaints Alistair Holman Waste & Cleansing Area Manager 337 8480 North West Housing E.g. council housing management including lettings, transfers, rent arrears, estates management, tenancy conditions enforcement and multi-storey concierges (homeless and housing options interviews are no longer part of this function) George Norval Housing Operations Manager 529 5008 North West [email protected] David Stevenson Housing Team Leader 529 5044 Drylaw, Muirhouse, Pennywell (part) Kelly Bonner Housing Team Leader 529 3448 Balgreen, Clermiston, Corstorphine, Dalmeny, Drum Brae, Kirkliston, Maidencraig Court, Parkgrove, Ratho Station, Saughtonhall, South Queensferry Christine Liddle Housing Team Leader 529 5081 Pennywell (part), Royston (part), West Granton, West Pilton Stuart Avinou Housing Team Leader 529 5060 Boswall, Granton, Royston (part), Stockbridge, Wardieburn, Warriston, Newhaven Centrally managed services *Not managed within the locality Housing Property E.g. repairs to council housing, housing capital programme General Enquiries & Complaints Repairs direct 200 2345 Shared Repairs Service 529 6778 Escalated complaints Carol Reid Operations Manager 529 5890 City wide, but lead Housing Property Officer for North West [email protected] Homelessness Escalated Enquiries & Complaints Debbie Herbertson Homelessness Services Manager 527 3802 City wide Family & Household Support E.g. support to families, support to council tenants, social work liaison, community safety, Police liaison Becky Cropper Integrated Household & Family 529 5002 North West Support Manager [email protected] Susan Carson FHHS Team Leader 469 5460 Wards 3, 6 David Brown FHHS Team Leader 529 5494 Wards 1, 4 Debbie Corner FHHS Team Leader 529 7958 Ward 4 Lifelong Learning E.g. community centres, community education, libraries, community planning, neighbourhood partnerships Scott Donkin Lifelong Learning Manager 529 5001 North West – youth provision, sports, community planning [email protected] Helen Bourquin Lifelong Learning Manager 332 6316 North West – adult education, health & wellbeing, parent support [email protected] Elaine Lennon Lifelong Learning Officer 529 5270 All Neighbourhood Partnerships Library Manager Contact If you need to get in touch with us you can also visit our North West Local office, Drumbrae Library Hub or Kirkliston Library and local office at the following addresses: Royal High School Helen Bourquin • North West Local office Queensferry High School Helen Bourquin 8 West Pilton Gardens Edinburgh EH4 4DP Craigmount High School Helen Bourquin • Drumbrae Library Hub 81 Drumbrae Drive St Augustine’s High School Helen Bourquin Edinburgh EH4 7FE • Kirkliston Library and local office Forresters High School Helen Bourquin 16 Station Road Edinburgh Drumbrae and Corstorphine Helen Bourquin EH29 9BE Our office opening hours are: Kirkliston and Queensferry Helen Bourquin Monday, Wednesday and Thursday from 8.30am - 5.00pm Tuesday from 10am - 5.00pm Broughton High School Scott Donkin Friday from 8.30am - 3.40pm. Trinity Academy Scott Donkin As of 1st August 2017, new email accounts will be up and running for each locality and will be managed by our Customer Contact team. Our email addresses will change from Craigroyston High School Scott Donkin [email protected] & [email protected] to : Muirhouse and Granton Scott Donkin [email protected] You can also call our Customer Contact team on the following Stockbridge and Blackhall Scott Donkin number: 0131 529 5050 North West Key Partner Contact List Police Scotland Chief Inspector Jimmy Jones [email protected] NHS Dermot Gorman [email protected] Fire Scotland James Melvin [email protected] Edinburgh College Sarah-Jane Linton [email protected] Health and Social Care Partnership Locality Manager Marna Green [email protected] Voluntary Sector Stef Milenkovic [email protected] Children’s Services Practice Manager/Chair of Children’s Services Management Group John Stevenson [email protected] .