Rolando E. Quirós CPI®, CSM®, ITIL Intermediate ®, SSYB®, SSGB®, CMMI® Delivery Manager / Project Manager / Account Manager / Dev. Manager / Services Manager / Technology Manager PERSONAL DETAILS PERSONAL SUMMARY A: Heredia, Costa Rica M: (506) 6420-7806 A holistic, talented and ambitious manager, who has the required technical knowledge and soft skills along E: [email protected] with comparable experience of working to the highest standards. Rolando has a long track record of ID: 108170164 ensuring projects are delivered to the highest quality, within budget by effectively organizing, managing and VISA US: Yes utilizing all resources. He is able to lead teams on software development and services projects where the highest standards are routinely demanded. Always wanting to be actively involved in all aspects of the Nationality: Costa Rican project life-cycle he can deliver high-value projects in matrixes organizations and across different geographies. He takes direction well and works hard to manage stakeholder expectations. LANGUAGES Spanish (native) Since 1992, Rolando has been working in the software and technology industry in different roles (Quality English (B2+ – Advanced) assurance engineer, software engineer, software architect, project manager and delivery manager), always learning new technologies, methodologies, processes and best practices, implementing them to ensure quality in the project as is reflected in his educational and expertise history. CAREER STATEMENT “Apart from contributing to the processes Rolando is willing to travel and/or spend long periods abroad and is currently looking for a suitable position and strategies which enhance any projects I with a market leader company. am working on; I feel that my greatest strengths are firstly my ability to deliver KEY SKILLS AND COMPETENCIES projects to agreed timescales. Project Management Skills Secondly my skill at gaining a clear Good track record of managing complex multifunctional projects in various environments. understanding of a client’s exact needs, and Creating effective, informed and highly motivated teams focused on delivery. Ensure predictable, consistent and successful project delivery. thirdly being able to coordinate and lead all Plan, coordinate and monitor larger scale scope and budget projects with a high degree of project team resources whilst at the same complexity and risk since start-up to completion. time building strong working relationship Comprehensive understanding of project management methodologies. with other project managers. “ Experience of working with sponsors, stakeholders, and solution providers. Successful and demonstrable delivery of results from a client site. AREAS OF EXPERTISE Superb customer facing skills. Change management Producing and delivering project documentation, e.g. user manuals and support. Staff management Accurately identifying client’s key requirements. Project planning Managing and supporting the testing and implementation of business initiatives. Experience of web development, sales, new business or marketing projects. Project reporting Resource management Personal attributes Stakeholder’s management Possessing a responsible attitude, tact, patience, and courtesy. Risk management Comfortable working on numerous, smaller size pieces of work. Product development Ability to operate under pressure and deliver to demanding deadlines. Contract administration Achieving results through others. Process improvement Able to self-start own improvement initiatives. Talent management Good team player. Capable of working under limited supervision. Managing process quality Motivating Project or programmer’s teams to own and complete tasks assigned to them. Problem management Conflict management and prioritization skills. Agile practices Matrix management of cross-functional Professional attributes processes and teams Knowledge in developing and administering resource plans and budgets. Strong verbal and written communication skills. Computer literate, with high level of competence in the use of the Microsoft Office suite of tools, including Microsoft Excel/PowerPoint/Visio/Project. Full systems development lifecycle experience from requirements gathering through design, testing and deployment. PERSONAL SKILLS CAREER HISTORY Solution orientated Relationship building Asicon Consulting Detail orientated BUSINESS SERVICES MANAGER August 2019 – Present Decision making Design, develop and implement the customers strategy and the excellence in the service Perseverance implementation of the administrative, technology and projects or processes operations. Attention to detail • Account management, including the corresponding customer relationship, budget, marketing initiatives Flexible & adaptable and effecting better business and operational practices. Analytical thinking • Maximizing operating potential to exceed customers’ expectations and company goals. • Management and supervision of the outsourced resources. Leadership • Customers follow up and KPI accomplishment. Positive attitude • Monitoring contracted services with customers and their responsibilities with institutions. • Monthly financial review and the corresponding approval. PROFESSIONAL SKILLS • Project management of the technology implementations (software and infrastructure). Private accountant Cuestamoras Urbanismo System engineer TECHNOLOGY INFORMATION MANAGER August 2018 – August 2019 (1 year) Software design Design, develop and implement the strategy for information technology in Cuestamoras Urbanismo, ITIL certified (Intermediate) according to the corporate guidelines, to provide the appropriate tools and platforms for current and future Lean Six Sigma certified (Green) business needs that guarantee operational excellence in every line of business of the company (Distrito 4, CMMI team member Oxigeno Human Playground, Comunidad Santa Verde and Kidzania Costa Rica). Project management Manage technology infrastructure projects (Video Cameras, Distributed antenna systems for mobile, Certified Scrum Master Neutral network in projects, parking systems and park assist hardware and software, Building Managed English speaker Systems to control elevators, air conditioning, electric stairs, Magnetic access control and others) managing interconnection and data generation for database analysis. TECHNICAL SKILLS Manage company’s software assuring data integrity, cybersecurity and data analytics to provide information to upper management and other levels in the organization for a better strategical decision Database Administration (MS-SQL, MySQL, support. Oracle) Develop and manage infrastructure and software projects, advising, suggesting, implementing Coding (C#, Visual Dataflex, PowerBuilder, monitoring and controlling the process according with better practices stated by ITIL, PMI, Scrum, Six Visual C++, XML, ASP .NET, Perl, PHP, CSS, Sigma, CMMI and others to assure budget, time, execution, resources, risks and quality under control ColdFusion) limits, avoiding impact in operations. UML Define, control and execute the department budget and corporate finances across the year and organization. CERTIFICATIONS Fiserv Costa Rica Certified Lean - Six Sigma SOFTWARE DEVELOPMENT & Green Belt License: PXSGB1025 ENGINNERING MANAGER July 2017 – August 2018 (1-year 1 month) Since: November 2016 DELIVERY MANAGER Nov. 2012 – July 2017 (5 years 5 months) Yellow Belt Accountable for managing the delivery of critical projects and providing managerial support for all the Since: January 2016 projects conducted by the Business Unit. Also responsible for providing, not only status and financial updates Certified Scrum Master on different periodicity (depending on the stakeholders), but any known issues/risks to upper management. Scrum Alliance Manage local operation of 3 business units, 9 products and 9 different teams. License: 000436441 (Product Development, Professional Services, Managed Services and Product Support). Since: July 2015 Delivering deep rooted relationship with customer, providing them overall account management as well as business consulting as required. CMMI Internal Auditor Manage and monitor the software development life cycle, phase gates approvals, allocations planning, Carnegie Mellon University stakeholder management and risk management. Since: November 2014 Lead the development teams through mature processes to deliver the final product within the ITIL V3 expected quality, budget and schedule. AXELOS Global Best Practices Striking a good balance between client needs and team needs. (Foundations) License: GR750114500RQ Align with sales department, providing them the required support for aggressive growth. Since: July 2014 Developing a progressive recruitment. Inductions, ongoing training and research system to ensure high- (Intermediate) License: GR757021992RQ quality substance and capabilities in the entire team. Plan for optimum resource utilization with business units and synchronize with HHRR for resource needs. Since: October 2017 Align operation with recognized frameworks to ensure excellence, best practices and quality of the TOEIC product and services. (CMMI, ITIL, SIX SIGMA and PM). ETS Global Local engagement with support departments (HHRR, recruitment, information security, IT, PMO, PQM) Since: December 2011 and centers of excellence. Incorporated Private Accountant Project Management (finances, budgeting, stakeholder’s management, risk management, resources, Costa Rican Private Accountant College assets,