STUDENT HANDBOOK RTO 41380 | CRICOS 03632K TABLE OF CONTENTS Welcome to Glen Institute Melbourne ............................................................................................................ 4 Reasons to study at Glen Institute ................................................................................................................... 4 Glen Institute location ...................................................................................................................................... 5 Glen Institute Contact Information .................................................................................................................. 5 ESOS Framework ............................................................................................................................................... 5 VET Courses offered at Glen Institute .............................................................................................................. 6 ELICOS Course offered at Glen Institute ........................................................................................................... 7 Admissions and Enrolment ............................................................................................................................... 7 Visa 8 Regocnition of Prior Learning (RPL) ................................................................................................................ 10 General Information about living in Melbourne ............................................................................................ 11 Accommodation ..................................................................................................................................................... 11 Further information about arriving in Melbourne ......................................................................................... 15 Arriving at Melbourne airport ........................................................................................................................ 18 Glen Institute Policies and Procedure ............................................................................................................ 20 ELICOS Course Monitoring Policy and Procedure .......................................................................................... 64 1. Purpose ....................................................................................................................................................... 64 3. Definitions ................................................................................................................................................... 64 EAM – ELICOS Academic Manager .................................................................................................................. 64 Class – a general term that denotes face-to-face course contact hours of a course ...................................... 64 Course – any ELICOS course, including General English Program (GEP) ......................................................... 64 CRICOS - is the Commonwealth Register of Institutions and Courses for Overseas Students ........................ 64 GEP - General English Program ........................................................................................................................ 64 Glen – Glen Institute ........................................................................................................................................ 64 PRISMS - the Provider Registration and International Students Management System .................................. 64 Satisfactory attendance – an attendance rate of 80% or above for any study period ................................... 64 SMS – Student Management System .............................................................................................................. 65 Student – an international student ................................................................................................................. 65 Teacher – ELICOS Teacher ............................................................................................................................... 65 Timetable – scheduled course contact hours for a level of the course .......................................................... 65 4. Attendance policy ............................................................................................................................... 65 Intervention - Early ......................................................................................................................................... 65 Intervention .................................................................................................................................................... 66 5. Illness and Holidays ............................................................................................................................. 68 RTO #41380 | CRICOS #03632K Five Diamonds Group Pty Ltd T/A Glen Institute Version: 1.3 A: Level 12, 190 Queen St., Melbourne, VIC 3000 E: [email protected] | T: 1300 003 990 | W: glen.edu.au Page 2 of 106 6. Procedures for Recording and Monitoring Attendance ..................................................................... 68 7. Course progress policy and procedure ....................................................................................................... 69 Glen Institute Expectations and Requirements.......................................................................................... 84 1. Purpose ................................................................................................................................................ 88 1. 88 2. Policy statement .................................................................................................................................. 88 Glen Institute is committed to providing quality training and assessment products and services in compliance with the Standards for Registered Training Organisations (RTOs) 2015........................... 88 The following words and expressions have the following specific meaning, as in the Standards for Registered Training Organisations (SRTOs 2015). .............................................................................................................. 89 Workplace Harassment ........................................................................................................................................ 89 4.1 Access and Equity Principles...................................................................................................................... 90 4.2 Equal Opportunity ..................................................................................................................................... 91 4.3 Special Needs/Considerations ................................................................................................................... 91 4.4 Language, Literacy and Numeracy ............................................................................................................ 92 4.5 Harassment ............................................................................................................................................... 92 4.6 Bullying and Violence ................................................................................................................................ 92 2. Legislation............................................................................................................................................. 94 Medications and Poisons ............................................................................................................................... 104 Suicide and Crisis Support ............................................................................................................................. 104 Support for Youth .......................................................................................................................................... 104 Conclusion ..................................................................................................................................................... 106 RTO #41380 | CRICOS #03632K Five Diamonds Group Pty Ltd T/A Glen Institute Version: 1.3 A: Level 12, 190 Queen St., Melbourne, VIC 3000 E: [email protected] | T: 1300 003 990 | W: glen.edu.au Page 3 of 106 WELCOME TO GLEN INSTITUTE MELBOURNE Welcome to the Glen Institute and thank you for choosing to study with us. Whether you are seeking to update or upgrade your skills or seeking a new career path, our team of friendly and dedicated staff will assist you make the most of your experience with us. This handbook was developed to provide you with pre-enrolment information and to help guide you through the duration of your study. It contains information about relevant and important processes and procedures, which directly affect you and helps us maintain our high standard of education delivery. The purpose of this Handbook is to provide you with all the information you need to know about studying with Glen Institute and living in Australia. This handbook provides you with the information you need to know about what courses are available and how to apply to study, a guide to applying for your visa, approximate costs of living in Australia, services, emergency numbers and more. Additionally, what to do when you arrive at the airport, as well as other important information such as working in Australia, options for accommodation,